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Embassy Suites by Hilton Phoenix Airport

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936 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Phoenix Airport
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Showing 930: English reviews
Casa Grande, United States
Reviewed 7 February 2016

For the price, not what you get. Clean but nothing comparable to the price you'll pay. Very aged, they try to keep it up but obviously not with a professional contractor or maintenance person. Not a place for a mom and children.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jan M
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Jan M., We thank you for your review of our hotel. We apologize for not delivering an overall service that met your needs. We work very hard to deliver exceptional service and understand that our hotel doesn't always meet the expectations of our guests such as in your case. We do however, appreciate you very much and hope that...

Phelps, NY, United States
Reviewed 7 February 2016

Hotel is close to airport, with all suites and near to desired activities venues, The hotel will transport usually. Minor issue with secondary door lock was immediately addressed. Has an outstanding manager's reception, as do most Embassy Suites, in my experience. Cooke to order breakfast is a true benefit.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
2Thank Daniel B
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Daniel B., Thank you for your positive review of our hotel. We are so pleased that you enjoyed our Embassy amenity's and found our hotel to be near desired venues. We hope for you to think of us again on your next trip to Phoenix. Thank you again! All The Best, Vanessa Ramos vanessa.ramos@hilton.com

St. Helana, United States
Reviewed 6 February 2016

Stayed one night. The staff at this location are friendly and helpful. The breakfast is standard for Hilton properties, which is just fine. The only true negative is that this property needs to be renovated it is clean but very out-of-date. It feels as though it should be a less expensive motel not an Embassy Suites Hotel.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Patricia W
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Patricia W. , Thank you for your review of our hotel. We have taken note of all areas that you felt did not reach your standards. We assure you that we are up to Brand Standard however, we are one of the oldest Embassy's in our portfolio allowing for our property to have characteristics that are different than other...

Phoenix AZ, United States
Reviewed 5 February 2016

This was a clean, quiet, and quite comfortable suite. Made me think I could join the "Tiny House Nation" lifestyle. Excellent service, easy access, good location with plenty of amenities around location.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
2Thank Nancy R
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Nancy R., Thank you so much for your 5-star review of our hotel. We appreciate your stay with us and we do hope to see you again on your next trip to Phoenix. Your review will be shared with our team. All The Best, Vanessa Ramos vanessa.ramos@hilton.com

Reviewed 5 February 2016

Clean but tired. Needs money put into property. Carpet was in need of replacement. Bathroom was tiny, low ceiling, narrow doors. Beds and linens were okay, but not up to brand standards. I checked out of this Embassy and moved to another one.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank JC S
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear JC S, Thank you for your review of our property. We appreciate your time and have taken note of all areas of improvements mentioned. We are pleased that you were able to check into another Embassy and hope that you give us another chance in the future as we are working hard in our efforts to improve. All The...

South Bend, Indiana
Reviewed 5 February 2016 via mobile

Stayed here one night before my flight out of PHX airport. Great shuttle that took me to the airport but also took me to several restaurants in the area which was nice since I had no car. Rooms were a little dark and door opened directly to the outside which didn't seem very secure, but I noticed security patrolling the...

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Helpful?
2Thank bambam26
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear bambam26, Thank you for your recent review of our hotel. We appreciate your mention of our Shuttle and Manager's Reception. We will share your experience with both departments to ensure that they feel recognized. We are so pleased that you were able to enjoy some of our nearby restaurants and do apologize for your room appearing a little dark....

San Diego, California
Reviewed 2 February 2016

Loved the breakfast! Bar staff super friendly! Housekeeping friendly! Front Desk staff helpful and knowledgeable! Close to the airport and close to the the fashion square Not a perfect hotel but money saved there allowed me to shop more!!

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Helpful?
2Thank Clementine G
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Clementine G., Thank you so much for your review of our hotel. We appreciate your stay with us and your 5 star rating of our hotel. We will share your positive department mentions with our team. We are so glad that you were able to experience the Biltmore Fashion Park. We hope to see you during your next stay...

Prescott, Arizona
Reviewed 31 January 2016

Usually stay in the Tempe Embassy Suites but was all booked. Although this appeared to be an older property it was very well maintained and clean. A excellent value considering a cook to order breakfast and manager's cocktail reception.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
2Thank Kurt H
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Kurt H., Thank you for your recent review of our property. We appreciate your time and your stay with us. We are pleased to learn that your experience at both our Made-To-Order Breakfast and our Manager's Reception was up to par. We are also, great fans of the Embassy Suites by Hilton -Phoenix Tempe and hope that you think...

Las Cruces, NM, United States
Reviewed 28 January 2016

I would highly recommend this hotel the staff is very polite and the facilities are very nice my room seemed more like an apartment than a hotel and the made to order breakfast helps you really start your day off great

Review collected in partnership with Embassy Suites Hotels
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Helpful?
2Thank Michael P
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Michael P., Thank you for your recent review of our hotel. We are so pleased to learn that your experience with us was a pleasant one. Your breakfast mention will be shared with our Breakfast Team to continue to deliver internal recognition. We do hope that you stay with us during your next trip to Phoenix and thank you...

Coronado, United States
Reviewed 27 January 2016

Don't stay here unless you have to. Overpriced hotel for the quality of the old, outdated property. The hotel is not up to embassy suites standards. HVAC in my room did not work properly. Room felt like a dungeon

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Michael D
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Michael D., Thank you for your recent review of our hotel. We apologize for missing the mark throughout your stay. Our hotel is one of the first Embassy Suites in the system and we take great pride in its history however, we understand that it was not to your expectations. We are currently reviewing ways to improve our HVAC...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 

Additional Information about Embassy Suites by Hilton Phoenix Airport

Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range: ₹ 11,254 - ₹ 22,099 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Phoenix Airport staff and other travellers.
3 questions
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Sierra Vista, Arizona
over a year ago
longwood, fl
4 months ago
Norfolk, Virginia
11 months ago

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Questions? Get answers from Embassy Suites by Hilton Phoenix Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Near airport”
 of 5 bubbles patriciahG7825IE, 27 Nov 2016 | Read review
“Check the AC and refrigerator first”
 of 5 bubbles 27xoros, 30 Oct 2016 | Read review
“Stay in upper floors. Hotel's first level is open and easily accessed by non-hotel visitors.”
 of 5 bubbles johnmX2977CU, 17 Oct 2016 | Read review
“find another hotel.”
 of 5 bubbles stcrmora, 10 Oct 2016 | Read review
“Ask for a good view...”
 of 5 bubbles donnab748, 10 Oct 2016 | Read review
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