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Embassy Suites by Hilton Phoenix Airport

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933 Reviews from our TripAdvisor Community

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Showing 927: English reviews
AZ
Reviewed 2 days ago NEW

AC didn't work all night...temperatures were 78 in the room even with the window open (no breeze that night). Reported in the morning and the staff was very friendly and apologetic, but suggested that the "two pipe" heating/cooling system means that cooling during the night was not possible. Hard to believe for Phoenix, AZ

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank B8630XOjohnb
Baltimore, Maryland, United States
Reviewed 3 days ago NEW

My work was close by which was why my employer chose this place. Embassy Suites are B level on a good day. This place was a C-. Old and in desperate need of reno. Staff was very pleasant and the bed was comfortable. Breakfast was good. The chef made great omelettes and the pancakes and French toast looked good. Don't...

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1Thank Hillary N
Grass Valley, United States
Reviewed 5 days ago NEW

The staff at this hotel was extremely helpful and kind. The rooms were clean and comfortable...especially the beds and pillows! The shuttle driver offered to drive us around town if we wanted to go out. The entire experience was excellent.

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2Thank M4475JCannh
Saint Paul, Minnesota
Reviewed 6 days ago NEW

I'm usually a big Embassy Suites fan, but I can't rate this one better than average as it is a rather dated property that needs a lot of work. While all of the essentials function fine, the bathrooms & showers are small, the TVs are average size with dated remote controls, the windows were not well insulated, and the bed...

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Helpful?
Thank Ron R
Gahanna, Ohio
Reviewed 1 week ago

We really enjoyed this Embassy. The location was great with close access to restaurants and entertainment within the city. Reception staff were great, quick and easy to the room. Breakfast was good, and even though the property was seemingly full, no major lines or long waiting.

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Helpful?
1Thank Tina C
Yuma
Reviewed 1 week ago

Great place to stay. The price is great, the location is great, the staff is great. Rooms are clean and comfortable. The breakfast is awesome and the Happy hour makes it a great place to end your busy day...

Review collected in partnership with Embassy Suites Hotels
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1Thank R8310JPstevenl
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear R8310JPsteveni, Thank you for your review. We are so thrilled to learn that your stay was a success. As always, we look forward to your future stays with us. Thank you for your continued support, we enjoy having your group stay with us. All The Best, Vanessa Ramos vanessa.ramos@hilton.com

Upper Marlboro, United States
Reviewed 1 week ago

The breakfast experience was absolutely awesome! I could not believe it was all complimentary. Pancakes, eggs, waffles, omelets...you name it the chef at the grill made it for you. The chef and wait staff provided exceptional customer service. And the food was delicious!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Latara M
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Latara M, Thank you for your wonderful 5 bubble review of our hotel! We are so delighted that you were able to enjoy your stay in comfort. We look forward to your return. Thank you, Vanessa Ramos Vanessa.Ramos@hilton.com

Phoenix, United States
Reviewed 2 weeks ago

Hotel is an old converted motel. It's old, dumpy, noisy. the walls are paper thin, so you can hear Everything. It's an insult to the Embassy Suites brand. There're big gaps in the door frames, so light and noise is plentiful. This is equivalent to a Motel 6 experience. Staff is very nice and friendly though.

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Helpful?
Thank A2477SSstephena
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear A2477SSstephena, We have received your recent review of your stay while at our property. We are so sorry that our property was not a good fit for you. We hope for you to continue to select Embassy Suites by Hilton as we have many properties all throughout the valley. Our gracious staff works very hard while delivering exceptional service...

Buckeye Country
Reviewed 2 weeks ago via mobile

Thankfully the rate was good, the room was clean, large and location was central for our needs! This is an older hotel that is in dire need of renovations. They have attempted to paint etc but lacked the attention to detail that would make it looked finished even in that. Decor is golds and oranges, dated wallpaper, yellow painted doors...

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Helpful?
Thank 10OutAndAbout10
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear 10OutAndAbout10, Thank you for your detailed review. We truly apologize for any discomfort that you may have encountered and ensure you that we are looking into suite 305 as you mentioned. We love our breakfast too and are so happy that you were able to enjoy our made-to-order breakfast. We hope for to see you again in the future....

Las Vegas
Reviewed 2 weeks ago

I love a good bed and this property does not disappoint! Close to restaurants and easy access for business plus shuttles that serve the celebrity theater (I was going to a show there). I didn't get a chance to use the shuttle as it never showed at the airport but they did pay for my cab.

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2Thank Shimmer_lv
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Shimmer_Iv, Thank you for staying with us! We hoped you enjoyed your show at Celebrity Theatre as so many of our Guests do. We look forward to your return to our hotel. We will have a comfy bed waiting for you. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 

Additional Information about Embassy Suites by Hilton Phoenix Airport

Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range: ₹ 10,376 - ₹ 22,118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Phoenix Airport staff and other travellers.
3 questions
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Sierra Vista, Arizona
over a year ago
longwood, fl
4 months ago
Norfolk, Virginia
11 months ago

See all questions (3)

Questions? Get answers from Embassy Suites by Hilton Phoenix Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Near airport”
 of 5 bubbles patriciahG7825IE, 27 Nov 2016 | Read review
“Check the AC and refrigerator first”
 of 5 bubbles 27xoros, 30 Oct 2016 | Read review
“Stay in upper floors. Hotel's first level is open and easily accessed by non-hotel visitors.”
 of 5 bubbles johnmX2977CU, 17 Oct 2016 | Read review
“find another hotel.”
 of 5 bubbles stcrmora, 10 Oct 2016 | Read review
“Ask for a good view...”
 of 5 bubbles donnab748, 10 Oct 2016 | Read review
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