We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

BEST WESTERN InnSuites Phoenix Hotel & Suites

Show Prices
#38 of 173 Hotels in Phoenix
GreenLeadersSilver level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 1 more site!
Professional photos
BEST WESTERN InnSuites Phoenix Hotel & Suites
BEST WESTERN InnSuites Phoenix Hotel & Suites
Panoramas (6)
View Map
{"widget":{"name":"ibex_baseline_photo_carousel","template":"ibex_baseline_photo_carousel__widget","dust":{"nav_controls":"ibex_baseline_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_baseline_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

848 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for BEST WESTERN InnSuites Phoenix Hotel & Suites
See the most recent reviews
Showing 817: English reviews
PHOENIX, United States
Reviewed 12 May 2016

Where else can you get a suite with a Jacuzzi for under $200 per night? The room was a bit dated, but was still worth the value. We were in the Clinton Presidential suite. There was also a Reagan presidential suite, but they misspelled his name.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Jennifer P
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Best Western Traveler, Thank you for staying with us and your kind comments. We here at the Best Western InnSuites Phoenix Hotel have a great team that works very hard to ensure all of our guest feel at home. We appreciate your business and hope to see you again soon!! Warm regards, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309

Los Angeles, California
Reviewed 12 May 2016

This was chosen for it's good central location in Phoenix. Unfortunately, the staff does not seem to get along with each other, therefore, causing an uncomfortable feeling for customers. They also do not seem to like doing their jobs. Upon arrival, we had to ring the bell for service and even though the employee was right around the corner in...

 Report
Helpful?
2Thank aandmrun
Tucson, United States
Reviewed 11 May 2016

Overall this was a very enjoyable stay. Everyone was very cordial and professional. Room was decorated very well, and the appreciated the bottle of water as well. Hadn't stayed at a Best Western in years, and will most definitely will in the future, either way for business or pleasure. Thank-you

Review collected in partnership with Best Western
 Report
Helpful?
Thank Renee M
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for choosing Best Western InnSuites Phoenix Hotel & Suites as your place to stay! We appreciate your business and your review. We look forward to seeing you again! Once again thank you for taking the time to complete your review on our location. When traveling through Phoenix especially if it’s for business our sales department...

Phoenix, United States
Reviewed 11 May 2016

Room was dusty upon check-in. Then, it was not made up two days in a row! Housekeeping staff does not speak any English (I'm being precise here - they don't understand "decaf," or "soap," etc). Front-desk staff (with a sole exception) were unhelpful and in one case actively rude.

Review collected in partnership with Best Western
 Report
Helpful?
1Thank Jerry E
Salem, United States
Reviewed 9 May 2016

The photos of the hotel on the internet are much better than the actual hotel itself. The room we were in had an odor and decor was outdated, the room was dark but the bed was comfortable. There was only one free bottle of water per two guest stay. It is close enough to the airport without any noise. The...

Review collected in partnership with Best Western
 Report
Helpful?
2Thank Elizabeth C
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Best Western Traveler, Thank you for taking the time to complete a review on your stay. We need to hear all of our guests comments ie good and bad. It helps us in knowing what is important to our guest.. We apologize for not having exceeded your expectations. When traveling through Phoenix next time if you can call me...

Tucson, Arizona
Reviewed 7 May 2016 via mobile

Really nice location tucked in a neighborhood away from major business activity. Yet, still close to things that are walking distance. Safe area. Clean, quiet, family friendly. I would stay again if the opportunity came up.

 Report
Helpful?
Thank Sarah D
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for choosing Best Western InnSuites as your place to stay. We appreciate your business as you have a whole lot to chose from. We also hope to see you again soon when traveling through Phoenix please keep us in mind! Warm regards, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309

Barranquilla
Reviewed 3 May 2016 via mobile

Was very well located near freeway, Walgreens,etc. If you need to be in the Hilton Pointe or Biltmore for a Conference it is a cheaper option. Breakfast as usual in the hotels chain, the same always but do the job and did it well, everything clean and safe. Have a rented car or use Uber for transportation in this city...

 Report
Helpful?
Thank ScyllaBarranquilla
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for choosing Best Western InnSuites as your place to stay when traveling through Phoenix. We appreciate your business and your review. We hope to see you again soon! Warm Regards, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309

Flagstaff, United States
Reviewed 2 May 2016

We stay at the Best Western InnSuites in Phoenix at least 3 nights a month, The staff is always helpful and courteous. It is convenient to good restaurants and shopping at PV mall. The cleanliness of the rooms has improved over time. The amenities are nice, like the workout room, free full breakfast, WiFi in the room and swimming pools....

Review collected in partnership with Best Western
 Report
Helpful?
Thank Gloria B
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for choosing Best Western InnSuites as your place to stay when traveling through Phoenix. We appreciate your business and your review. We hope to see you again soon! Warm Regards, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309

Tonawanda, United States
Reviewed 1 May 2016

Not what I expected from a Best Western! The first morning I was greeted by a roach. Everyday was a total crap shoot as far as the towels went. Always large towels, I'll give them that, hand towels and wash clothes were a different story. Most of the time I was lucky if I even got one. A dirty, wet...

Review collected in partnership with Best Western
 Report
Helpful?
1Thank Mary Z
Prescott Valley, United States
Reviewed 28 April 2016

We have stayed at this Inn Suites before and would highly recommend it to anyone looking for a clean and friendly staffed place to stay. It is well worth the cost for staying at the Best Western Inn Suites as the breakfast bar is superb. The rooms are well kept also.

Review collected in partnership with Best Western
 Report
Helpful?
1Thank William M
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to complete a review of your stay. We are so happy to hear that you enjoyed your time here at the Best Western InnSuites Phoenix hotel. We hope to see you again soon! Once again thank you for choosing Best Western. Warm regards, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309

408 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (83)
Viewed
Room/Suite (29)
Viewed
Dining (3)
Viewed
Hotel & Grounds (7)
Viewed
Bathroom (7)
Viewed
Pool/Beach Area (5)
Viewed
Family/Play Areas (1)
Viewed
Other (31)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (210)
Viewed
Amenities (19)
Viewed
Double Queen Studio (40)
Viewed
King Studio (37)
Viewed
Pool (32)
Viewed
Dining (22)
Viewed
The Hotel (60)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (115)
Viewed
Room/Suite (46)
Viewed
Pool/Beach Area (6)
Viewed
Dining (7)
Viewed
Hotel & Grounds (9)
Viewed
Bathroom (10)
Viewed
Business Centre/Function Rooms (2)
Viewed
Other (35)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Phoenix hotels
Deer Valley
Country Inn & Suites By Carlson, Deer Valley
Candlewood Suites Phoenix
#62 of 173 in Phoenix
127 reviews
Show Prices
Show Prices
Show Prices
Deer Valley
Homewood Suites by Hilton Phoenix North - Happy Valley
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Perfect for business and leisure travel, we set a new standard among Phoenix hotels for suite accommodations, free amenities and superior service in coveted Biltmore-area. Delight in magnificent Phoenix Mountain Preserve views. Enjoy nearby golf courses, renowned attractions, decadent dining and spectacular shopping options, not to mention exciting sports events around the Phoenix/Scottsdale/Glendale area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 

Additional Information about BEST WESTERN InnSuites Phoenix Hotel & Suites

Address: 1615 E Northern Avenue, Phoenix, AZ 85020
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: ₹ 6,213 - ₹ 13,108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN InnSuites Phoenix Hotel & Suites 2.5*
Number of rooms: 109
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com and Priceline so you can book your BEST WESTERN InnSuites Phoenix Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Innsuites Phoenix Hotel Phoenix
Best Western Plus Innsuites Phoenix Hotel And Suites
Best Western Phoenix
Phoenix Best Western
Hotel Style:
#6 Green Hotel in Phoenix
#12 Best Value Hotel in Phoenix
#29 Romantic Hotel in Phoenix
#40 Business Hotel in Phoenix
#55 Family Hotel in Phoenix
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN InnSuites Phoenix Hotel & Suites staff and other travellers.
13 questions
Ask a question

See all questions (13)

Questions? Get answers from BEST WESTERN InnSuites Phoenix Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No elevators - ground floor rooms near parking lot are better.”
 of 5 bubbles Jaysways, 17 Jan 2017 | Read review
“Rooms in the back have a view of the hills.”
 of 5 bubbles wishfrog, 13 Jan 2017 | Read review
“103 In Phoenix 160 in Tucson”
 of 5 bubbles 505spencerr, 9 Jan 2017 | Read review
“Don't stay in the Presidential Suite until it's been renovated/repaired.”
  • That's a lot of daylight...
 of 5 bubbles michaelmW4228CS, 22 Dec 2016 | Read review
“The junior suites are great.”
 of 5 bubbles sandyandsteve6, 22 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay