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BEST WESTERN InnSuites Phoenix Hotel & Suites

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#41 of 174 Hotels in Phoenix
GreenLeadersSilver level
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BEST WESTERN InnSuites Phoenix Hotel & Suites
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887 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN InnSuites Phoenix Hotel & Suites
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Showing 856: English reviews
Northern Arizona
Reviewed 3 weeks ago

Friendly staff, beautiful area and excellent rooms. Handicap room exceeded expectations. Safe area of Phoenix with beautiful scenery. Staff went above and beyond. Best place I've stayed at in a long time. Conveniently location as well.

Review collected in partnership with Best Western
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Helpful?
Thank Crystal H
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to complete a survey on your stay. We are so happy that you enjoyed it and that we exceeded your expectations. Thank you, Mila Stouffer mstouffer@bwphoenix.com 602-997-6285 ext.309

Indian Head Park
Reviewed 3 weeks ago

We are happy with the location, pool ,and outside patio.Breakfast and happy hour are very good also, But they could have a few more snacks .The cleaning service is very good and the staff is very helpful, we enjoy our visits

Review collected in partnership with Best Western
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Helpful?
1Thank mqjustine13
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Best Western Guest, Thank you for staying with us. We are so happy that you enjoyed your stay. We agree with you on the added snacks for evening social hour. We are in the process of adding a few more items. Thank you, Mila Stouffer mstouffer@bwphoenix.com 602-997-6285 ext.309

Willcox, United States
Reviewed 4 weeks ago

The check-in was easy. The clerk was polite and easily found the reservation. He was glad to have us have a room where we did not need to climb stairs as we requested. He informed us about the full breakfast and made sure we knew where it was to be held and the hours of opperation.

Review collected in partnership with Best Western
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Helpful?
Thank Carlista S
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for staying with us. We know you have so much to choose from and we appreciate your business and your review. Please keep us in mind for your next stay when in the Phoenix area! Warm regards, Mila Stouffer mstouffer@bwphoenix.com 602-997-6285 ext.309

Idaho Springs, Colorado, United States
Reviewed 4 weeks ago

Staff seemed a bit rushed at the front desk. Room was clean, except the ac filter was filthy!!! The phone in the bedroom was completely missing the phone cable. The tub backed up very quickly when showering. Gave information to front desk clerk, without any kind of "sorry" or apologies.

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Helpful?
1Thank ruthbrown27
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for advising front desk on the issues with your room. I apologize for the lack of apologies from our desk staff. Thank you for staying with us and we do hope you will keep us in mind when traveling through Phoenix. Thank you, Mila Stouffer mstouffer@bwphoenix.com 602-997-6285 ext309

Phoenix, Arizona
Reviewed 4 weeks ago

We were in room 132 downstairs next to the pool. This is a former Innsuites hotel which has been brought up to Best Western standards. Suites is a bit of a misnomer since the rooms are actually standard sized hotel rooms. The rooms are very nice with all amenities you might expect. Quiet location. The complimentary breakfast offers a wide...

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Helpful?
Thank Mike R
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Best Western Traveler, Thank you for completing a survey on your stay. Its good to know that someone recognized the changes. We have indeed changed owners. We are very excited to see where the hotel goes from here. We are starting major renovations immediately, however due to it being high season we are not able to start all that...

Fremont, United States
Reviewed 4 weeks ago

Staff very friendly and courteous and the location made it convenient to navigate around the Phoenix area. This is an older facility that has had a facelift. The two story hotel does not have an elevator, which can be an issue for elderly and disable guests.

Review collected in partnership with Best Western
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Helpful?
1Thank robertaD8743XT
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for choosing to stay with us. We know you have a lot to choose from and we appreciate your business. We are in the process of renovating the hotel. We would love for to come back and see all the renovations. Once again thank you!! Warm regards, Mila Stouffer mstouffer@bwphoenix.com 602-997-6285 ext.309

Tucson, United States
Reviewed 4 weeks ago

My Wife and I stayed for one night. The front lobby was clean and the staff were very friendly but as soon as we entered our room it was a different story. Right away we noticed that whomever cleaned the room after the last guest did a terrible job. The sinks and mirrors had toothpaste stains and the sinks hadn't...

Review collected in partnership with Best Western
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Helpful?
1Thank Z8982ZVrichardw
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Best Western Guest, I would like to apologize for the issues in your room. There is no excuse for the incidents that occurred during your stay. When traveling through Phoenix next time i would appreciate you offering us another opportunity to change your view on our hotel. If you could please contact me directly i would love to book...

Middleton, Wisconsin, United States
Reviewed 5 weeks ago

The Hilton down the road was too expensive and I have stayed there before. You don't get what you pay for. The Best Western was a good price, clean and neat. I would recommend it over the Sqauw Peak Hilton.

Review collected in partnership with Best Western
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Helpful?
Thank David R
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for your kind review. We hope to keep your business. When traveling through Phoenix next please keep us in mind and give us a call. Once again THANK YOU:) Mila Stouffer mstouffer@bwphoenix.com 602-997-6285 ext.309

Portland, Oregon
Reviewed 21 February 2017

Our family (three adults) was in Phoenix overnight for a wedding. The room (Suite 151) initially seemed okay, but dated and somewhat rundown. First thing in the morning my daughter emptied her bladder and flushed the toilet. Big mistake. The toilet, (which is clearly quite old) flushed slowly and began to back up. This would have been okay except the...

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Helpful?
1Thank Douglas P
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, I'm so sorry about the issue with your toilet. I do believe they took $35.00 off your room and issued you points for the inconvenience. I would love to speak with you a bit further. If you can please contact me at your earliest convenience I would appreciate it. I look forward to hearing from you. Thank...

Williams, Arizona
Reviewed 19 February 2017 via mobile

Property is older, but well-maintained. Plenty of hot water in the shower, nice microwave and refrigerator. Very comfortable bed and pillows. Unfortunately when trying to use the room phone to call down to the office it didn't work and our message waiting light blinked continuously even though we tried to access what messages might be waiting and it did not...

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Helpful?
Thank Calahan M
mila s, Director of Sales at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you so much for choosing Best Western InnSuites. We know you have a lot to choose from and we appreciate your business! Thank you, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Perfect for business and leisure travel, we set a new standard among Phoenix hotels for suite accommodations, free amenities and superior service in coveted Biltmore-area. Delight in magnificent Phoenix Mountain Preserve views. Enjoy nearby golf courses, renowned attractions, decadent dining and spectacular shopping options, not to mention exciting sports events around the Phoenix/Scottsdale/Glendale area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 

Additional Information about BEST WESTERN InnSuites Phoenix Hotel & Suites

Address: 1615 E Northern Ave, Phoenix, AZ 85020-3932
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: ₹ 5,366 - ₹ 16,427 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN InnSuites Phoenix Hotel & Suites 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Best Western Plus Innsuites Phoenix Hotel Phoenix
Best Western Plus Innsuites Phoenix Hotel And Suites
Best Western Phoenix
Phoenix Best Western
Hotel Style:
#5 Best Value Hotel in Phoenix
#6 Green Hotel in Phoenix
#29 Romantic Hotel in Phoenix
#40 Business Hotel in Phoenix
#55 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN InnSuites Phoenix Hotel & Suites staff and other travellers.
14 questions
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Questions? Get answers from BEST WESTERN InnSuites Phoenix Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms face the pool.”
 of 5 bubbles ruthbrown27, 25 Feb 2017 | Read review
“Stay at a different hotel.”
 of 5 bubbles 625douglasp, 20 Feb 2017 | Read review
“Stay away from the end rooms and your probably better off on the top floor although I didn't see an elevator.”
 of 5 bubbles johnmA1709AB, 26 Jan 2017 | Read review
“No elevators - ground floor rooms near parking lot are better.”
 of 5 bubbles Jaysways, 17 Jan 2017 | Read review
“Rooms in the back have a view of the hills.”
 of 5 bubbles wishfrog, 13 Jan 2017 | Read review
5 of 5