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BEST WESTERN InnSuites Phoenix Hotel & Suites

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#38 of 173 Hotels in Phoenix
GreenLeadersSilver level
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BEST WESTERN InnSuites Phoenix Hotel & Suites
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871 Reviews from our TripAdvisor Community

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Showing 840: English reviews
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Middleton, Wisconsin, United States
Reviewed yesterday NEW

The Hilton down the road was too expensive and I have stayed there before. You don't get what you pay for. The Best Western was a good price, clean and neat. I would recommend it over the Sqauw Peak Hilton.

Review collected in partnership with Best Western
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Helpful?
Thank David R
Portland, Oregon
Reviewed 2 days ago NEW

Our family (three adults) was in Phoenix overnight for a wedding. The room (Suite 151) initially seemed okay, but dated and somewhat rundown. First thing in the morning my daughter emptied her bladder and flushed the toilet. Big mistake. The toilet, (which is clearly quite old) flushed slowly and began to back up. This would have been okay except the...

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Helpful?
Thank Douglas P
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, I'm so sorry about the issue with your toilet. I do believe they took $35.00 off your room and issued you points for the inconvenience. I would love to speak with you a bit further. If you can please contact me at your earliest convenience I would appreciate it. I look forward to hearing from you. Thank...

Williams, Arizona
Reviewed 3 days ago NEWvia mobile

Property is older, but well-maintained. Plenty of hot water in the shower, nice microwave and refrigerator. Very comfortable bed and pillows. Unfortunately when trying to use the room phone to call down to the office it didn't work and our message waiting light blinked continuously even though we tried to access what messages might be waiting and it did not...

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Helpful?
Thank Calahan M
mila s, Director of Sales at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you so much for choosing Best Western InnSuites. We know you have a lot to choose from and we appreciate your business! Thank you, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309

Albuquerque, New Mexico
Reviewed 1 week ago

This hotel was very nice and was clean. The breakfast in the morning was also very good. It is close to the interstate for easy access to the freeway. It was reasonably priced and the exercise room was also very well equipped. I would recommend a room that does not face Northern as it can be noisy at times.

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Helpful?
Thank Steve K
mila s, Director of Sales at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for your review. We appreciate your business and hope to see you again soon! Thank you, Mila Stouffer mstouffer@bwphoenix.com 602-997-6285 ext309

Las Vegas, Nevada
Reviewed 1 week ago

overall excellant service, my room was very comfortable and functional. The shower had great pressure and the internet service was very good. I enjoyed your excellent coffee and had a great view of the pool. I do recommend this Best Western also for its wonderful location. Not far from Biltmore area and centrally located. The pool was also exceptional as...

Review collected in partnership with Best Western
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Helpful?
Thank davidlitvak
mila s, Director of Sales at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you so much for choosing Best Western InnSuites. We know you have a lot to choose from and we appreciate your business! Thank you, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309

Mishawaka, Indiana
Reviewed 1 week ago

We had a short two day stay overall decent, but could be way better for the price. Air conditioner leaked and had a terrible smell coming from it the last night we were there. Little kitchen area handles were falling off. If they remodeled a few of the rooms items it could be very nice.

Review collected in partnership with Best Western
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Helpful?
Thank mF7077FV
mila s, Director of Sales at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to complete a survey on our location. We are actually in the process of renovating a lot of rooms and exterior issues as well. Come see us again next time your in Phoenix and see what we are doing to our hotel. Thank you, Mila Stouffer mstouffer@bwphoenix.com 602-997-6285 ext309

Powell River, Canada
Reviewed 1 week ago

Went to see the waste management Phoenix Open fairly easy to get there from the hotel. No restaurants near by. But had happy hour at five everyday was very nice and staff very good. Rooms clean and bed very comfortable

Review collected in partnership with Best Western
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Helpful?
Thank patcork71
mila s, Director of Sales at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you so much for choosing Best Western InnSuites. We know you have a lot to choose from and we appreciate your business! Thank you, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309

Colorado Springs, Colorado
Reviewed 2 weeks ago

Centrally located, with all the amenities one would need,this Inn/Suites is a good motel with all one may need. Staff tries hard to please everyone. Breakfast is always satisfying and helps to start the day off right. It is always busy, so book as far in advance as possible.

Review collected in partnership with Best Western
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Helpful?
Thank watrbug77
mila s, Director of Sales at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for your review and for your repeat business. We look forward to having you stay with us again. If staying here for business you may want to visit the sales office. I would be happy to set you and your company up with a corporate rate. Once again thank you for continued business! Thank you,...

Madison, Wisconsin
Reviewed 2 weeks ago

Tim at the front desk was a true professional! He helped me with additional transportation & shipping options close to the property. He even alerted me to a scam that was targeting the hotel to keep my personal information safe. Thank you for going the extra mile! I appreciated the excellent customer service.

Review collected in partnership with Best Western
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Helpful?
Thank julieae2017
Reviewed 2 weeks ago via mobile

My first time in Arizona😊Good value, super friendly staff, loved the location, free limited shuttle. Good breakfast and free happy hour daily! Nice pool and spa to relax at the end of the day! Thank you!

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Helpful?
Thank Froggie615
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you so much for choosing Best Western InnSuites. We know you have a lot to choose from and we appreciate your business! Thank you, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Perfect for business and leisure travel, we set a new standard among Phoenix hotels for suite accommodations, free amenities and superior service in coveted Biltmore-area. Delight in magnificent Phoenix Mountain Preserve views. Enjoy nearby golf courses, renowned attractions, decadent dining and spectacular shopping options, not to mention exciting sports events around the Phoenix/Scottsdale/Glendale area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 

Additional Information about BEST WESTERN InnSuites Phoenix Hotel & Suites

Address: 1615 E Northern Avenue, Phoenix, AZ 85020
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: ₹ 5,837 - ₹ 15,097 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN InnSuites Phoenix Hotel & Suites 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Best Western Plus Innsuites Phoenix Hotel Phoenix
Best Western Plus Innsuites Phoenix Hotel And Suites
Best Western Phoenix
Phoenix Best Western
Hotel Style:
#6 Green Hotel in Phoenix
#9 Best Value Hotel in Phoenix
#29 Romantic Hotel in Phoenix
#40 Business Hotel in Phoenix
#55 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN InnSuites Phoenix Hotel & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN InnSuites Phoenix Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at a different hotel.”
 of 5 bubbles 625douglasp, 20 Feb 2017 | Read review
“Stay away from the end rooms and your probably better off on the top floor although I didn't see an elevator.”
 of 5 bubbles johnmA1709AB, 26 Jan 2017 | Read review
“No elevators - ground floor rooms near parking lot are better.”
 of 5 bubbles Jaysways, 17 Jan 2017 | Read review
“Rooms in the back have a view of the hills.”
 of 5 bubbles wishfrog, 13 Jan 2017 | Read review
“103 In Phoenix 160 in Tucson”
 of 5 bubbles 505spencerr, 9 Jan 2017 | Read review
5 of 5