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BEST WESTERN Airport Inn

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BEST WESTERN Airport Inn
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748 Reviews from our TripAdvisor Community

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Showing 682: English reviews
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Canada, Canada
Reviewed 3 days ago NEW

Bad smell due to Heater or AC operation. Noise from road and airport thru day and night No decent breakfast (plus expensive) But good things are that the restaurant is nice...by no means the hotel shows standards of a Best Western facility....

Review collected in partnership with Best Western
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Helpful?
Thank 629pg
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you for sharing your comments about your stay with us. We're very sorry for any inconvenience caused to you. We have already made the necessary improvements to the ac unit in the room you were in to ensure our future guests have a positive experience. It is our hope that you can give us another try to better serve...

Globe, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

I got the room I requested. Check in and check out went smoothly. Hotel personnel were very courteous, helpful, and professional. The room was quiet even being next to Sky Harbor airport. The bed was heaven!!!! Pillows were a bit soft but that's why I bring my own. The Rode House restaurant and lounge are a bit pricey but food...

Review collected in partnership with Best Western
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Thank Debby K
About Hotel's Favourite Review
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you very much for your wonderful feedback! We're glad to hear that you enjoyed our hotel but even happier that you were able to comeback and visit us again. We look forward to hosting you again soon the next time you are in Phoenix. Kind Regards, Griselda Mena Assistant Manager

Princeton, United States
Reviewed 4 days ago NEW

We stayed at this hotel because we were flying out of Phoenix very early the next morning. The staff were pleasant, but the hotel was undesirable. The reception area was dated and dusty, the hallway to the room had a bucket to catch a water leak, and the room was very basic, and had a toe nail clipping on the...

Review collected in partnership with Best Western
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1Thank joellenq2017
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

We are very sorry that we did not provide you with a satisfactory stay. Your comments are very important to us. We'll be sure to share your feedback with our housekeeping department to make the necessary improvements for future guests. We hope to have another try to better serve you in the future. Kind Regards, Griselda Mena Assistant Manager

Portland, Oregon
Reviewed 5 days ago NEWvia mobile

Room was as pictured. Very convenient to airport. Was able to walk 1.2 miles from rental car drop off and use the hotel shuttle for next morning flight. Would stay again. No elevator to 2nd floor rooms for those who need to know that.

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Helpful?
Thank Sun-Sand-Surf-Beer
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you kindly for your feedback about your stay with is. We're glad to hear that our location was convenient to your traveling needs. We look forward to your next stay. Kind Regards, Griselda Mena Assistant Manager

Vancouver
Reviewed 6 days ago NEW

This hotel is located well, close to the airport, Phoenix freeway system and the town. Pool and hot tub were well-kept. However, the adjacent restaurant's menu is basic and the food ordinary. Avoid it. No morning paper available, no small refrigeration unit in the room. These are standards at most Best Western hotels in my experience.

Review collected in partnership with Best Western
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1Thank Thomas L
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you for telling us what you liked and didn't like about your recent stay at our hotel. Your feedback is very important to us and we will be using it to implement improvements for future guests. We hope to have another opportunity to better serve you in the future. Respectfully, Griselda Mena Assistant Manager

Chicago, Illinois
Reviewed 6 days ago NEW

This place isn't the nicest but the convenience was best. My girlfriend and I stayed here for 2 nights while we attended a cubs spring training game. Very close to the sky harbor airport and everything else. Amazing staff and surprisingly cleaned. Very clean to exact. Friendly staff and willing to help. I can honestly say I will be staying...

Review collected in partnership with Best Western
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Helpful?
Thank X5504VOchristianc
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you very much for your amazing review! Providing clean and comfortable rooms are just a few of our top priorities. We too look forward to hosting your next visit to Phoenix. Kind Regards, Griselda Mena Assistant Manager

Wasilla, Alaska
Reviewed 1 week ago NEW

Prices in Phoenix are high in some seasons (golf, March madness, winter). This provides affordable choice. Close to airport so planes can be heard taking off starting at 6 am. No need for alarm. Room is decent sized, with big bed, fluffy pillows, large fragrant soaps. No elevator to 2nd floor. Rodehouse restaurant is attached but owned separately.

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Helpful?
1Thank 1snowangel50
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you for taking the time to tell us what you liked and didn't like about your recent stay at our hotel. Your feedback is very important to us and will be used to provide a better experience for future guests. We hope to have another try to better serve you in the future. Respectfully, Griselda Mena Assistant Manager

Boston, Massachusetts
Reviewed 1 week ago

We left our hotel in Scottsdale to stay in Phoenix, as we had a 6:00 a.m. flight the next morning and wanted to be close to the airport. Although there were lots of planes flying overhead and we were on the second floor across from the pool, the room was relatively quiet. The hum from the air conditioner helped cancel...

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Helpful?
Thank jwells3665
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you kindly got taking the time to tell us what you liked and didn't like about your stay with us. We'll be sure to use your comments for training purposes to provide a better experience to our future guests. It is our hope that you can give us another try the next time you are in Phoenix. Kind Regards,...

Center Ossipee, New Hampshire
Reviewed 2 weeks ago

$170.00 with discounts. This place is incredibly noisey being right on the highway and directly under a take off path. Front desk people were rude and unhelpful with several of our concerns. No complimentary breakfast, expensive resteraunt attached.

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Helpful?
Thank Sonja A
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

We are very sorry for any inconvenience caused to you during your stay. Customer service is one of our top priorities. We will be sure to share your feedback with our front desk staff and make improvements to provide a better experience in the future. Respectfully, Griselda Mena Assistant Manager

Tucson, Arizona
Reviewed 2 weeks ago

The BW by Sky Harbor airport in Phoenix was a nice, quaint hotel which we stayed at in February 2017. The hotel was almost literally next to the airport on the south side and was not too hard to find. The place was kept clean and nice and it was a pleasant stay. Being next to the airport created a...

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Helpful?
Thank silly1s
Best W, Front Office Manager at BEST WESTERN Airport Inn, responded to this review

Thank you very much for your wonderful feedback. We're glad you enjoyed our location and accommodations. We look forward to hosting you again soon the next time you are in Phoenix. Kind Regards, Griselda Mena Assistant Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
BEST WESTERN Airport Inn is just one mile from Sky Harbor International Airport and offers free 24-hour airport transportation, free wireless internet access and complimentary coffee and bananas every morning from 3AM-7AM. Our restaurant located next door offers a casual atmosphere for breakfast, lunch or dinner. A few of our many services and amenities available to our guests include a business center, outdoor swimming pool, hot tub, saunas and a four station fitness center. Our eco-friendly guests rooms feature Serta Chesire matresses and 37 inch flat screen televisions with HBO. ... more   less 

Additional Information about BEST WESTERN Airport Inn

Address: 2425 S 24th St, Phoenix, AZ 85034-6806
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: ₹ 5,016 - ₹ 15,177 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Airport Inn 2.5*
Number of rooms: 117
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com and Best Western so you can book your BEST WESTERN Airport Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Airport Hotel Phoenix
Best Western Phoenix
Phoenix Best Western
Hotel Style:
#15 Best Value Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Airport Inn staff and other travellers.
7 questions
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Prescott, Arizona
Washington DC, District of Columbia
Hyde Park, Utah
3 months ago
Okehampton, United Kingdom
over a year ago
Benson, Arizona
over a year ago

See all questions (7)

Questions? Get answers from BEST WESTERN Airport Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just book elsewhere!”
 of 5 bubbles sonjaa688, 15 Mar 2017 | Read review
“ask for a room facing away from the freeway.”
 of 5 bubbles UKPeripatetic, 19 Feb 2017 | Read review
“Top floor probably the quietest”
 of 5 bubbles chrisdQ2612LD, 29 Jan 2017 | Read review
“Stay somewhere else if you want to sleep!”
 of 5 bubbles 705guyd, 2 Jan 2017 | Read review
“facing pool should be quieter”
 of 5 bubbles acarb83, 19 Nov 2016 | Read review
5 of 5