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Pointe Hilton Tapatio Cliffs Resort

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Pointe Hilton Tapatio Cliffs Resort
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194 Reviews from our TripAdvisor Community

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Showing 188: English reviews
Anthem, United States
Reviewed 2 days ago NEW

Our family has always enjoyed taking stay-cations at this hotel. It is beautiful, clean, and offers excellent amenities. This visit was for my daughter's wedding. We chose The Pointe for our out of town guest and relatives to have a great out of town experience. We took advantage of the great Sunday brunch and the pool the day after the...

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Helpful?
Thank Linda D
Baltimore, Maryland
Reviewed 3 days ago NEW

The staff supporting my large group event was amazing. Attention to every detail and responsive within minutes to every request. The setting is gorgeous, views spectacular. Everything was perfect. I highly recommend it.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank travelsister63
North Carolina
Reviewed 4 days ago NEWvia mobile

I intended to stay for 2 days, but left early. I'm a lifetime Marriott Platinum Rewards traveler, but I started working on earning Hilton Honors status via a status match. This was my second Hilton hotel stay with issues, so I think I'm done with the Hilton brand. While the location seems idyllic, the hotel is an older facility that's...

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Thank BizTravelerNC
utah
Reviewed 4 days ago NEWvia mobile

Thank you Vanessa for working with me to cancel a same day reservation. I have a neurological condition and i had booked the wrong hotel for bs trip. She was so nice, made my frustration of trying tonget to the right place much easier.

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Thank UtahAlice
Joplin, Missouri
Reviewed 6 days ago NEW

Choose Tapatio! Everyone was friendly & helpful. Our mountain view room was gorgeous and had wonderful views. We stayed at the top of the resort, and used the free valet service. The shuttle to take us from the top of the resort back towards the bottom was quick and easy to request. Sadly, my husband and I received news that...

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Thank KayeHorn
Reviewed 1 week ago NEW

I have stayed three times at this property and it is great for families! The rooms were huge and it was fun for all the girls to run around everywhere. Room service was top notch and the pool area was pretty awesome. The swimsuits there were super cute too! The service was great too! The front desk found a place...

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Thank Charlene M
Rapid City, South Dakota
Reviewed 1 week ago NEW

I waited for a week to write my review in hopes of being less angry and to see if a manager contacted me. Neither happened. This is lengthy, but I want to include all the salient points before the rebuttal by management on here. In anticipation of a 5-night stay at this hotel to celebrate the New Year and a...

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2Thank Adventure1966
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

It is very disappointing to read the events of your stay and I would like to extend my sincere apology. Thank you for taking the time to speak with one of my senior managers yesterday. I hope our response has to some measure restored your faith in us and hope we have the good fortune of having you stay with...

San Diego, California
Reviewed 1 week ago via mobile

Chose this Hilton as we have stayed here numerous times in the past, with rooms up in the hills. Hotel is nice but needs some updating. It was a pleasant stay nonetheless. Breakfast buffet was to stay open till 11AM tore down at 10:20 AM. A pleasant stay sometimes can be ruined by the small things and the inattention of...

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Thank itsgeorges
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your repeat business. It’s disappointing to hear that you were unable to stay in one of our renovated suites. All standard suites (544) were just renovated but the renovation did not include our larger upgrade suites. We value your business and hope to serve you again soon.

Cleveland, Ohio
Reviewed 1 week ago via mobile

Went there for golf,stayed 4 nights. The resort is very spread out, building numbers seem to follow no actual reference to location, but it is a super friendly service oriented place and everyone is extremely helpful. The rooms are sort of like embassy suites, bed is comfortable. All furniture is outdated and bathroom is small. The little balcony was great...

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Thank alanglazen
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your feedback and compliment about our staff. We just completed an $8.5 million dollar suite renovation of all 544 standard suites. Perhaps you stayed in one of our larger upgraded suites which have not yet been renovated. It’s wonderful to hear that you enjoyed playing our golf course. If your travels bring you back to Phoenix, we...

Vermillion, South Dakota
Reviewed 1 week ago

Best customer service ever. Everyone on site made us feel welcome and appreciated. We are at both the Pointe in Tyme, and Pointe of View. Both employed fabulous people. The Pointe of View is worth every penny. Chef Anthony came out and greeted us. All staff were very attentive. Pool and hot tub were great! The grounds are beautiful. Easy...

Review collected in partnership with Hilton Hotels & Resorts
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Thank SDtripmom3
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Your review was such a pleasure to read. The compliments about our staff is wonderful to hear as are your comments about your dining experiences. We value your business and appreciate letting us know that you will return.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The tradition of delivering exceptional service and one of Phoenix's most unique resort experiences continues with a $8.5 million dollar renovation and redesign of the resort's expansive, 544 two-room standard suites. Guests can expect an experience made special through quality accommodations and superior service. Enjoy a surplus of perks and amenities coupled with breathtaking mountain views, exquisite water features, fine dining, on-site spa, world-class golf and so much more. Pointe Hilton Tapatio Cliffs sets the standard in beauty, service and convenience of location. ... more   less 

Additional Information about Pointe Hilton Tapatio Cliffs Resort

Address: 11111 North 7th Street, Phoenix, AZ 85020-1176
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: ₹ 11,673 - ₹ 24,848 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pointe Hilton Tapatio Cliffs Resort 4*
Number of rooms: 584
Reservation Options:
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Also Known As:
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Phoenix Hilton
Hotel Style:
#4 Top resorts Hotel in Phoenix
#6 Spa Hotel in Phoenix
#10 Luxury Hotel in Phoenix
#61 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Pointe Hilton Tapatio Cliffs Resort staff and other travellers.
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Questions? Get answers from Pointe Hilton Tapatio Cliffs Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mountain View rooms have a beautiful view of the mountains and the city.”
 of 5 bubbles KayeHorn, 11 Jan 2017 | Read review
“For $19/night we upgraded to the Superior Suite - well worth it!”
 of 5 bubbles ChrisK162, 31 Dec 2016 | Read review
“Building 2 had great access to conference center and not too far from the Falls Pool. We were moved from 19 which had access to the canyon.”
 of 5 bubbles Jen522, 29 Dec 2016 | Read review
“If you are up the hill you will have awesome views”
 of 5 bubbles DaQi, 17 Dec 2016 | Read review
“Ask for a room with a mountain or pool view rather than a parking lot.”
 of 5 bubbles BillC81, 27 Nov 2016 | Read review
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