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SpringHill Suites Phoenix Downtown

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Traveller (74)
Room & Suite (41)
Dining (3)
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Overview
  • Excellent37%
  • Very good47%
  • Average12%
  • Poor3%
  • Terrible1%
Travellers talk about
“chase field”(54 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Free Airport Transportation
Suites
3 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (354)
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126
145
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All reviewschase fieldconvention centerchildren's museumwithin walking distanceyogurtbaseball fieldmini kitchenmarriott pointsthree blockssports venuesfree breakfastwaffle makerrecommend this hotelfree airport shuttlethe sofa bedsink areafront desk staff
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91 - 95 of 334 reviews
Reviewed 24 May 2016

We had a trip to America and stayed at SpringHill Suites which was arranged and paid for by the travel agent. We stayed for 5 nights, the staff were all lovely as so was the room! But it was not that good that we paid...More

1  Thank sstubbs56
Response from Tiffany D, Front Office Manager at SpringHill Suites Phoenix DowntownResponded 26 May 2016

Mr. and Mrs. Stubbs, I wanted to respond to your review about the issue of being double charged. I want to initially apologize for this but would like to say we have been in constant contact with two individuals at the travel agency that you...More

Reviewed 24 May 2016 via mobile

Stayed here for two nights recently as I joined a Grand Canyon tour. Easy check in and out with friendly staff. Room is clean and spacious. Room has a microwave, coffee machine, ice bucket, disposable plates and cutleries. Love the comfy bed and couch. I...More

Thank autravelbug
Response from Tiffany D, Front Office Manager at SpringHill Suites Phoenix DowntownResponded 24 May 2016

What a lovely review you wrote! Thank you for all the wonderful comments you said about your visit. We look forward to your future return.

Reviewed 22 May 2016 via mobile

I have to say this is probably one of the worst hotels I've been at. First,the bathroom is small,and the tub is dirty ,second,the "fan" makes a really loud noise and is dirty(nail clippings!?)and the sheets are not even cleaned well there are still stains...More

Thank honestlyhonesthoney
Response from Tiffany D, Front Office Manager at SpringHill Suites Phoenix DowntownResponded 24 May 2016

We do apologize for your experience at the hotel. We are going to look into this issue and resolve any issues. Thank you for taking the time to write the review and the constructive criticism.

Reviewed 19 May 2016

Enjoyed our stay while in town for a convention. Staff was very helpful with restaurants and tourist attractions. Started the day with their very nice breakfast and also spent time in the beautiful pool. Nice accommodations! Will stay there again!

Thank pfkf2016
Response from Tiffany D, Front Office Manager at SpringHill Suites Phoenix DowntownResponded 20 May 2016

Thank you for writing a review about your stay. We are so happy to see you had enjoyed the accommodations at the hotel. We look forward to your future return.

Reviewed 17 May 2016

Nice comfortable bed with plush white linens for our brief overnight stay as we were only passing through. Clean room on 6th floor across from the Children's Museum. A welcoming gift was placed on the desk that we promptly enjoyed!

1  Thank mzbousie
Response from Tiffany D, Front Office Manager at SpringHill Suites Phoenix DowntownResponded 18 May 2016

Thank you for writing a review about your stay. We are glad to see you and yours enjoyed the visit at our hotel. Platinum members are truly valued and happy to see you like the gift. We look forward to your future return.

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Heated pool
Details
Price range
US$ 102 - US$ 242 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Romantic Hotel in Phoenix
#41 Business Hotel in Phoenix
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 102 - US$ 242 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Romantic Hotel in Phoenix
#41 Business Hotel in Phoenix
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (74)
Room & Suite (41)
Dining (3)
Pool & Beach (1)
Questions & Answers
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Caroline W
18 March 2018|
Answer
Response from Heidi B | Reviewed this property |
We made arrangements at the front desk to get the shuttle FROM the hotel to the airport, but we took UBER from the airport TO the hotel. You might want to try calling them directly to make arrangements. I think breakfast was... More
1
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roachizzlerz
7 December 2017|
AnswerShow all 5 answers
Response from Scott B | Reviewed this property |
Not bad for downtown. I felt secure there
0
Votes
Bastrop52
4 September 2016|
AnswerShow all 9 answers
Response from Torrie L | Reviewed this property |
Unfortunately you will need to call the hotel. I do know they have a free shuttle
1
Vote
Room Tips
"310 king suite was excellent"
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"Great bang for buck if first time in Phoenix and renting vehicle (quick to airport and rental pickup &..."
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"Ask to stay in the north end of the hotel."
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"Upper floors have great mountain views"
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