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JW Marriott Phoenix Desert Ridge Resort & Spa

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#9 of 175 Hotels in Phoenix
Certificate of Excellence
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JW Marriott Phoenix Desert Ridge Resort & Spa
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2,517 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Phoenix Desert Ridge Resort & Spa
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Showing 2,478: English reviews
Washington DC, District of Columbia
Reviewed 2 weeks ago

I was there last week for a conference and have nothing but good things to say. The property is beautiful, well kept, and service was excellent within every part of the property - pool, bar, reception, even the onsite Hertz. The only downside, and this does not affect my rating of the hotel or my perception of it overall, was...

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Helpful?
1Thank Gina E
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are pleased to hear that overall, you enjoyed your stay and certainly appreciate your feedback on guest room preferences. If your travels bring you back to our resort, please reach out to us directly so that we can assist with the perfect room for you! Kimberly, Guest Experience Specialist

Toronto
Reviewed 2 weeks ago via mobile

I just came back from a retreat our organization had at the Marriott. It was lovely - great pools, restaurants and bars. I had a beautiful suite - spacious and comfortable. I would go back with my family for a relaxed holiday.

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Helpful?
Thank Standish
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

We would love to have you come back for a relaxing family vacation! Please reach out to us if you need any assistance with your future travel plans. We would love the opportunity to welcome you and your family to the resort in the future! Kimberly, Guest Experience Specialist

Reviewed 2 weeks ago via mobile

The hotel is very nice. Rooms clean. Nice. Not high. Had room w two doubles which were extremely comfortable. Bit overall pretty pricy. Don't think worth around $600 / night. Pool nice. Grandkids had a good time.

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Helpful?
Thank Rochelle B
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are pleased to hear that you had a nice stay with us. If there is any feedback you would like to share in more detail, please reach out to us directly at jwdesertridgeguestservice@marriott.com. We hope to have the opportunity to welcome you back to the resort in the future. Kimberly, Guest Experience Specialist

Fort Collins, Colorado
Reviewed 2 weeks ago

This was our third stay at this resort and we are always impressed. Great customer service, beautiful grounds, fabulous food. We ate at Stone Grill and loved the buffet, they also have a great lunch and dinner menu. The pool is so much fun for the kids! Rooms are very clean and the landscaping is gorgeous.

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Helpful?
1Thank julie k
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you so much for your loyalty to our resort. We are so pleased to hear that you always have such wonderful stays. Please reach out to us directly for any assistance with your future travel plans. We look forward to welcoming you back again soon! Kimberly, Guest Experience Specialist

Raleigh, North Carolina
Reviewed 2 weeks ago

Friendly, helpful staff at all levels. That includes check-in, bell men, concierge, restaurant wait staff, housekeeping, spa and tennis facility staff. (I don't golf, so I didn't have any exposure to that part of the facility). I would highly recommend it.

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Helpful?
Thank nsparrish
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for recommending our resort to future travlers. We are thrilled to hear that you enjoyed your time with us and hope to have the opportunity to welcome you back again soon! Kimberly, Guest Experience Specialist

New York
Reviewed 2 weeks ago

The hotel is really very nice. The pool, golf courses and the facilities are top notch. The rooms have a large smart TV. The property has a ton of staff always looking to help. For conferences, it is fantastic and for a personal vacation, wedding or other event, this place is great. Top Notch and near a shopping center with...

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Helpful?
Thank AndrewLNewYork
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your wonderful review. We are pleased to hear that you enjoyed your stay and hope to have you visit again soon! Kimberly, Guest Experience Specialist

washington state
Reviewed 2 weeks ago

our family enjoyed a long weekend in march at this property. the grounds were gorgeous. we did not check in until 8pm and no line. all staff were friendly. we enjoyed ice tea or lemonade in lobby every afternoon. it was nice to be close to a shopping district (with shuttle, but it is walking distance) for more dining options...

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Helpful?
1Thank mommysunshine
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review, it sounds like you had a wonderful stay. We are especially delighted to hear that you were able to tour with our Resort Horticulturist, she really is very knowledgeable on all of the unique plants in the Sonoran Desert. We hope to have the opportunity to welcome you back again in the future! Kimberly, Guest...

Phoenix, Arizona
Reviewed 2 weeks ago

I booked a room for two nights two months ago and because it was during a special event I had to pay upfront for both nights with no refunds. No problem I thought. So last weekend when we were going to check in we had something come up and had to delay our check-in until the next morning so I...

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Helpful?
Thank aingram03
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for taking the time to write your review. We sincerely apologize for the billing experience that occurred during your recent stay. We understand our staff has reached to out to you, but please send us your contact information to jwdesertridgeguestservice@marriott.com so that we can ensure that your issues have been fully resolved. Thank you. Kimberly, Guest Experience Specialist

Columbia SC
Reviewed 2 weeks ago

This is a beautiful property with absolutely stunning grounds, a range of activities and restaurants, and exceptional employees throughout the hotel. It was a great choice for my visit to the Final Four and my first trip to Phoenix, but no Platinum Marriott Rewards upgrades for me (I'm guessing it's because there lots of VIPs for the games staying there?)....

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Thank GamecockGirl
Shaker Heights, OH
Reviewed 2 weeks ago

Normally I don’t enjoy large convention type properties, but this spot was just perfect. We were in Scottsdale for a few days of R&R and the Marriott Desert Ridge delivered! Beautiful room with an exquisite bathroom (we splurged on a junior suite) with a great balcony to relax and enjoy the sunshine. There were enough restaurants that we didn’t need...

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1Thank MommaSuz

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Roy's - Desert Ridge
Roy's - Desert Ridge
Cuisines: American, Hawaiian, Seafood
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Without peer among Phoenix resorts, the award-winning, AAA 4-Diamond JW Marriott Phoenix Desert Ridge Resort & Spa welcomes guests to its stunning 316 acres in the Sonoran Desert. Our captivating resort takes you to a place where luxury, personal service, invigorating recreation and excellent dining are in abundance. Guest rooms and suites feature private balconies or patios with dramatic desert vistas, mountain views, and tech-friendly amenities. This premier resort also impresses with the award-winning Revive Spa and championship Wildfire Golf Club, home to the LPGA Founders Cup. Families, couples and friends will find a variety of activities designed for all ages including our Wildfire Pool Complex complete with Lazy River and water-slide. Or just relax and enjoy each others company indoors or outside on one of many patios with our inviting fire-pits overlooking the resort's waterways. Among the leading North Phoenix, Arizona resorts, JW Marriott Desert Ridge is your one-stop vacation haven. ... more   less 

Additional Information about JW Marriott Phoenix Desert Ridge Resort & Spa

Address: 5350 E Marriott Drive, Phoenix, AZ 85054-6147
Region: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Price Range: ₹ 14,262 - ₹ 43,433 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Phoenix Desert Ridge Resort & Spa 4.5*
Number of rooms: 950
Reservation Options:
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Also Known As:
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
Jw Marriott Desert Ridge Resort And Spa Phoenix
Jw Marriott Phoenix
Marriott Phoenix
Phoenix Marriott
Hotel Style:
#1 Top resorts Hotel in Phoenix
#1 Spa Hotel in Phoenix
#3 Luxury Hotel in Phoenix
#4 Romantic Hotel in Phoenix
#7 Business Hotel in Phoenix
#9 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Phoenix Desert Ridge Resort & Spa staff and other travellers.
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Tucson AZ

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Questions? Get answers from JW Marriott Phoenix Desert Ridge Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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