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Hilton Garden Inn Phoenix Airport

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#29 of 175 Hotels in Phoenix
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Garden Inn Phoenix Airport
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725 Reviews from our TripAdvisor Community

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Showing 707: English reviews
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Reviewed 5 days ago NEWvia mobile

My room is nice. Some cosmetic issues, grout damage, bad paint job in bathroom. I'm picky though. I travel a lot and expect things to be great. Little details add up and then I start looking for more. Any way, I had the special in the restaurant, stuffed chicken and is was OUTSTANDING, asparagus and red peppers inside. Again, I'm...

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Helpful?
Thank Matthew R
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank for taking the time to share your comments on Tripadvisor. We will use your comments to better or property. We are very glad you were able to try one of dishes from one of our awesome cooks. They try to impress every single day. We are thankful for your stay and we hope to see you again soon!

Moncton, Canada
Reviewed 1 week ago

Do yourself a favor and stay in the outskirts of Phoenix to save some money. We paid 180 CAD $ and the breakfast wasn't included. It must have been a nice hotel like 25 years ago. The Wifi connection wasn't good. On the plus side, our room was big and the bed was comfortable.

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Helpful?
Thank 14Bruno
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for taking the time to fill out your comments on Tripadvisor. We are constantly working on ways to improve our property and improve our overall Guest experience. We understand that you have many lodging choices when in the area and we appreciate you staying with us. Please let us know any additional comments or questions you may have....

Philadelphia, PA
Reviewed 1 week ago via mobile

I visited this property overnight in between flights. Here are my thoughts: Let me start off by saying the staff is A++ on the friendly scale. I probably spend 100 nights a year in a hotel room, and the staff makes any issue seem acceptable when they treat you with respect and with a smile. The folks here are tremendous....

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Helpful?
Thank LeaveFromPA
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Let me start by saying this is one of the most well thought out responses I have ever read. It would appear you are a very thoughtful and honest person. These are the type of reviews that will actually improve a hotel. I will make sure to breakdown every aspect of your review and share it with my staff. We...

Trabuco Canyon, California
Reviewed 2 weeks ago

I am a Hilton Honors member so I am extremely loyal to this brand of hotels. This one is NOT a Hilton, but was maybe formerly an Extended Stay property that has been convert to a Hilton property. It was dirty and old and not at all comfortable. I was in town for a week, but I left the property...

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Helpful?
Thank JJA735
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Oh, well first let me thank you for taking the time to post your comments on Tripadvisor. We value any constructive feedback we can get from our Guests. Next, let me thank you for staying with us. I realize you have many lodging options when in the area and I'm glad you have chose to stay with us. Finally, sorry...

Parker, United States
Reviewed 2 weeks ago

I had a loud motorcycle gang revving their engines outside my window three nights in a row. I called the front desk the second night and they said they tried to stop them but I don't think the police were called or involved. Also, the outside door had the lock broken so anyone could have walked in from outside. The...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jamesmS5095VJ
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Oh, I'm so sorry you had this experience. The city of Phoenix hosts "Bike Week" during the time of your stay. I'm sorry this caused you to have such a bad trip. We really don't welcome the motorcycles to rev their engines in the middle of the night. In fact, we discourage it. We don't want this to happen at...

Glenrock, Wyoming
Reviewed 2 weeks ago via mobile

I had a one night layover and needed to be at the airport by 4:30 am. The HGI is about 12 minutes away from the car rental drop off, has a restaurant off the lobby and some of the friendliest staff in AZ. I picked the hotel for its location, but will stay there again because it was a great...

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Helpful?
Thank Richard C
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Well let me start of by saying your awesome and your welcome at this property at anytime. Next, let me say thank you for taking the time to leave such a positive review. We will take this and run with it. I will share it with my staff and they will be pumped! Did I mention you are awesome? Well...

New York
Reviewed 2 weeks ago

As a Hilton Honors Diamond Member who generally really likes the Hilton Garden Inn properties, I was pretty disappointed with my stay. The property is starting to get run down and really needs a face lift. The stuffing was coming out of one of the chairs in our room and everything seemed very tired. The gym equipment desperately needs to...

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Helpful?
Thank Marclaw
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Oh no! I'm so sorry you had such a terrible experience. We want all of our Guests here at the Hilton Garden Inn Phoenix Airport to feel comfortable and happy. We hope that the next time you are in town you will give us another try. Please contact the hotel if you have any additional comments or suggestions. Thank you.

San Diego, United States
Reviewed 2 weeks ago

Stayed at this hotel 3/31/17 to 4/4/17everyone was friendly and helpful. Hotel was clean and well taken care of. Hotel is close to the airport. However, it is in a commerical district so there is not much around to do. The freeway is not far so you can get to anything in Phoenix and the surrounding areas. We were in...

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Helpful?
Thank Selena M
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for taking the time to review us on Tripadvisor. Thank you even more for giving us such an awesome score. We always appreciate the feedback from our Guests. We will use your wonderful comments to get better. We want to be better. I understand you have many lodging options when in the area and I'm so very glad...

Tustin, California
Reviewed 5 weeks ago via mobile

I have stayed as several Hilton brand hotels in the area and this was in the middle of the pack. The reception was very helpful but randomly gave out gift bags in addition to water for honors members. The room itself could have been a little cleaner and in better repair. There was a musty odor that likely came from...

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Helpful?
Thank glen p
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for taking the time to review us on Tripadvisor. I noticed you received one of our special gift bags. I wasn't clear if it was a good or bad thing. We are always looking for ways to improve our Guest experience for arrivals and would love to hear how you felt. I do apologize about the condition of...

Reviewed 20 March 2017

This is great for business travellers. We felt it was an adequate hotel experience and that the amenities were average. Breakfast wasn't included but breakfast and dinner service was available if desired. The waffle house next door and the proximity to most attractions are a major selling point.

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Helpful?
Thank Jasmin R
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thanks a bunch for taking the time out of your day to share your experience from your visit. I'm absolutely loving the score you gave us. Can you come back again? I love Guests like you. Positive is the name of the game and you are it! We will take your comments and run with it to encourage our staff....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Mediterranean ambience, modern in room amenities for the business or leisure traveller; near I-10 & University Drive. ... more   less 

Additional Information about Hilton Garden Inn Phoenix Airport

Address: 3422 E Elwood St, University & I-10, Phoenix, AZ 85040-1626
Region: United States > Arizona > Central Arizona > Phoenix > South Mountain
Price Range: ₹ 5,624 - ₹ 13,510 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Phoenix Airport 3*
Number of rooms: 93
Reservation Options:
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Also Known As:
Hilton Garden Inn Phoenix Airport Hotel Phoenix
Hilton Phoenix
Phoenix Hilton
Hotel Style:
#10 Business Hotel in Phoenix
#18 Romantic Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Phoenix Airport staff and other travellers.
16 questions
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Questions? Get answers from Hilton Garden Inn Phoenix Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else!”
JJA735, 12 Apr 2017 | Read review
“suite/apartment style available”
244jasminr, 19 Mar 2017 | Read review
“Book on the Hilton app”
Hammytoss, 12 Feb 2017 | Read review
“10th floor had some okay views, but nothing to write home about.”
waregaldriver, 12 Feb 2017 | Read review
“2nd floor east facing for nice morning light/also very quiet”
Sarah-Ryan1, 31 Dec 2016 | Read review
5 of 5