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The Westin Phoenix Downtown

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Traveller (394)
Room & Suite (463)
Dining (77)
Overview
  • Excellent71%
  • Very good21%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
AMENITIES
Wifi
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (898)
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870 results
Traveller rating
608
183
45
18
16
Traveller type
Time of year
LanguageEnglish
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608
183
45
18
16
Show reviews that mention
All reviewsfloor to ceiling windowsheavenly bedservice expresscorner suitefront deskthe club loungelight railroom serviceconvention centerbeautiful hotelchase fieldpool deckrooms are spaciousbaseball gamebusiness travelself parkinggreat room
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1 - 5 of 870 reviews
Reviewed 2 days ago via mobile

Ended up with a corner suite and it was amazing...Very clean, great views and appreciated the amenities and breakfast in the club lounge...Parking is expensive however a great experience and a hip place to beMore

Thank travelshooter71
Response from Jeanette B, Public Relations Manager at The Westin Phoenix DowntownResponded yesterday

Thank you for visiting The Westin Phoenix Downtown! We're delighted that you enjoyed your corner suite and it's amazing views. Moreover, we're happy that you liked our amenities, meals and Club Lounge. Thank you for your feedback in regards to our valet prices. We will...More

Reviewed 4 weeks ago via mobile

Amazing staff, amazing location, and amazing room. Paying the extra money is well worth it when staying here. It's close proximity to Chase Field was a great bonus. Also due to its location, walking to restaurants and night life is simple. Large, clean room and...More

Thank 495gilbertp
Response from Jeanette B, Public Relations Manager at The Westin Phoenix DowntownResponded 4 weeks ago

Thank you for selecting The Westin Phoenix Downtown and writing this terrific 5-star review. At The Westin Phoenix Downtown, we strive to provide our guests with 5-star service and we're happy that you received just that. In addition, we're pleased that you enjoyed our staff,...More

Reviewed 4 weeks ago via mobile

Stayed at this hotel when it recently opened and it was gorgeous. Now it’s completely different. My first room was covered in dust, the bedspread looked old and rotten and there was hair all over the bathroom. I was switched to a room in a...More

1  Thank elpaco77
Response from Jeanette B, Public Relations Manager at The Westin Phoenix DowntownResponded 4 weeks ago

Thank you for taking the time to provide us with your valuable feedback relating to your stay. At The Westin Phoenix Downtown, we strive to provide all our guests with an extraordinary experience and we're saddened that we did not meet the mark. We would...More

Reviewed 4 weeks ago via mobile

This hotel was very nice, clean and in the perfect location. The check in and check out was quick. The rooms were clean and decorated nice with a great city view. The service inside the hotel was great with no problems. The service inside the...More

Thank TH280
Response from Jeanette B, Public Relations Manager at The Westin Phoenix DowntownResponded 4 weeks ago

Thank you for staying at The Westin Phoenix Downtown! We're thrilled that you enjoyed our hotel, service, location and views. Moreover, we're happy that you had the opportunity to dine at Province Urban Kitchen + Bar. We would like to thank you for providing us...More

Reviewed 14 July 2018 via mobile

The hotel facilities are very nice. The rooms are spacious, beds are comfortable, and everything is clean. Plus the showers are glass! We enjoyed it enough we decided to stay a second night. However the customer service is a bit lacking in my opinion. Everyone...More

3  Thank Ellen H
Response from Jeanette B, Public Relations Manager at The Westin Phoenix DowntownResponded 5 weeks ago

Ellen, thank you for taking the time to review your stay at The Westin Phoenix Downtown. We're happy to hear that you loved your guestroom! Although, we're saddened to hear that you did not feel appreciated as a gold member during your check in. We...More

View more reviews
About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Pool
Hotel Amenities
Room Service
Wheelchair Access
Business Centre with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Heated pool
Outdoor pool
Details
Price range
US$ 100 - US$ 425 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Phoenix
#3 Family Hotel in Phoenix
#5 Romantic Hotel in Phoenix
#5 Luxury Hotel in Phoenix
#5 Business Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 100 - US$ 425 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Phoenix
#3 Family Hotel in Phoenix
#5 Romantic Hotel in Phoenix
#5 Luxury Hotel in Phoenix
#5 Business Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms
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Traveller (394)
Room & Suite (463)
Dining (77)
Pool & Beach (39)
Amenities (35)
Questions & Answers
Ask a question
Beckyreiter14
5 May 2017|
AnswerShow all 4 answers
Response from Andrew M | Reviewed this property |
Pool is smaller and above the outdoor bar/eating area of the restaurant. Very sunny but there are some umbrellas but limited. Drink service can be tricky as it comes from the restaurant below and you have to call down to the... More
0
Votes
Zujeily D
27 March 2017|
Answer
Response from Justin H | Reviewed this property |
Yes - valet is best at this property
1
Vote
pinkclink
24 March 2017|
AnswerShow all 10 answers
Response from SailingThistle | Reviewed this property |
yes they do
0
Votes
Room Tips
"High floors offer sweeping views"
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"Higher floor number = less road noise."
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"Corner suite was great."
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"If you go on a saturday they had free parking in the school parking lot"
Read review
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