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Quality Inn & Suites Phoenix

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Quality Inn & Suites Phoenix
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74 Reviews from our TripAdvisor Community

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Showing 72: English reviews
Texas
Reviewed 12 January 2014

We have stayed here many times over last 3 years and in the last 6 months the service has declined. Unexplained extra charged, HBO that works part of the time only, we have to beg for a microwave or refrigerator at a $70/night rate and old TV sets with mismatched remotes. As a Diamond member .. I can say with...

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Helpful?
1Thank england98655
Gary B, General Manager at Quality Inn & Suites Phoenix, responded to this review

Thank you for taking the time to write about your stay with us. It is our goal to exceed guest expectations every day. We obviously did not achieve this with you. Our HBO has since been repaired. We are also upgrading our TV's

Phoenix, Arizona
Reviewed 26 December 2013

great pleace and excellent personal, the guys in front desk are very kindly [sam and mike], this is the second time in this year in this hotel, good breakfast, my famuly are very happy in this second stay!!!

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Helpful?
1Thank Ivan L
Gary B, General Manager at Quality Inn & Suites Phoenix, responded to this review

Thank you for taking the time to share your experience with us. We strive to exceed expectations with every guest every day. Your response has been shared with our entire team. Thanks again!

California
Reviewed 10 December 2013

We have stayed in this Inn many times before. Although old, it is always kept in a-1 condition. The rooms are always clean with a very comfortable bed. The morning breakfast has always been outstanding. The staff has always gone out of it's way to be helpful. Because of it's age, there are not enough electrical outlets in the right...

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Helpful?
1Thank oldsaltCalifornia
Gary B, General Manager at Quality Inn & Suites Phoenix, responded to this review

Thank you for taking the time to share your experience. It is our goal to exceed expectations with each and every guest.Your comments and suggestions will be shared with our team. Thanks again for your time and business.

San Diego, California, United States
Reviewed 14 November 2013

This Hotel has a nice looking wrapper, but inside the rooms are old and dark. Though they were clean as far as I could tell. The staff was friendly and helpful. The quality of the free breakfast was a pleasant surprise. We were looking for a cheap place to sleep in Phoenix and we found one.

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Helpful?
1Thank Mike T
Gary B, General Manager at Quality Inn & Suites Phoenix, responded to this review

Thank you for taking your time to write about your experience with us. We are in the process of upgrades. Hopefully you will give us another chance to exceed your expectations next time you are in Phoenix.

Loma Linda, California
Reviewed 26 October 2013

Always a pleasant stay at Quality Inn. We were in town for our daughters graduation. Short trip this time. Breakfast was great. Staff was always friendly and suggested we go to the state fair, we didn't end up going but it was nice to be informed.

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Helpful?
2Thank Patgle67
Gary B, General Manager at Quality Inn & Suites Phoenix, responded to this review

Thank You for taking your time to share about your stay with us. Our Breakfast is top notch and a great way to start the day. I will share your comments with our team. Thank again,

Amarillo, Texas
Reviewed 16 October 2013

I stayed on October 2. This hotel has a great Location. Right off of I 17. The one night I stayed, I took Advantage of the fitness center, pool and breakfast. Each of them were great! I would recommend this hotel to anyone.

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Helpful?
1Thank Wdrew31
Gary B, General Manager at Quality Inn & Suites Phoenix, responded to this review

Thank you for taking the time to post your review. We strive for excellence every day. Your comments will be shared with our team.

Reviewed 26 September 2013

Our stay was great! My family slept well, enjoyed the great breakfast. We saved $ b not having to eat out for breakfast. My daughter is off to school at Grand Canyon university, the hotels location is excellent for us to visit our daughter. We will see you again soon

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Helpful?
2Thank Scottyandfamily
Gary B, General Manager at Quality Inn & Suites Phoenix, responded to this review

Thank You for taking your time to share your experience with us. Our breakfast is a perfect way to start the day! We hope to see you for Grand Canyon University Parents weekend in October. Thanks again,

New York City, New York
Reviewed 14 September 2013

I encountered a spider like bug on the linen on first day Following that, cricket was found in the bathroom and had to be killed. Pool was dirty, and I had to get out when I noticed. When traveling early AM, it is easier to check out the night before, and this was discouraged at front desk. I was notified...

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Helpful?
Thank carmen m
Gary B, General Manager at Quality Inn & Suites Phoenix, responded to this review

Thanks for taking the time to write about your stay with us. It is our goal to exceed your expectations. We did not achieve this with you. September is our Monsoon season which brings us challenges with the ground so wet and the wind blowing. Our rooms are sprayed monthly, moving forward, before, during and after monsoons we will have...

Springfield, Ohio
Reviewed 29 August 2013

We absolutely loved this hotel. What a wonderful start to our trip. The other choice hotels we stayed at were not even close to this one for the value and enjoyment we had here. Thanks and keep the great work up. beautiful hotel and clean rooms with excellent service.

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Helpful?
Thank Ohioshome
Gary B, General Manager at Quality Inn & Suites Phoenix, responded to this review

Thanks for taking the time to tell everyone about your stay! Our goal is to have a clean and friendly hotel. I've shared your comments with our team. Thank again.

Ontario, California
Reviewed 9 July 2013

Just did a turn around trip from CA to attend college orientation for my daughter. It was easy to find off freeway and very close to Grand Canyon University. However, I would not really recommend thinking about saving gas and walking to the university in hopes of sight seeing. The hotel was quiet, we slept very well after a long...

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Helpful?
1Thank Cherished T
Gary B, General Manager at Quality Inn & Suites Phoenix, responded to this review

Thank you for taking your time to write a response. We strive for excellence and will take all comments to help our operation. Grand Canyon University is a long walk, next time please see our front desk as we have negotiated rates for transportation service to Grand Canyon University. I will pass on your comments to our Team and Anthony....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Quality Inn & Suites® hotel is located in the heart of the Black Canyon off Interstate 17, just minutes from Phoenix Sky Harbor International Airport, US Airways Center, Chase Field ballpark and University of Phoenix Stadium. The Phoenix Convention Center, Arizona State University West campus and downtown Phoenix are only a few miles away.This Phoenix, AZ hotel offers a central location for guests who want to experience the Valley of the Sun, or those en route to northern Arizona. There are a wide variety of restaurants and cocktail lounges located in the area. Hotel guests will enjoy many full-service accommodations including free breakfast with hot waffles, free local calls, free Wall Street Journal , outdoor heated pool and hot tub. Business travelers will appreciate modern conveniences like free wireless high-speed Internet access and access to copy and fax services. This Phoenix, AZ hotel has meeting rooms that accommodate up to 25 people for most events and business functions. This is a pet-friendly hotel. Families will appreciate the two-room suites with sitting areas. In addition, the hotel offers specials for both groups and senior citizens. Ample bus and truck parking are located on the property. Whether traveling for business or pleasure, the Quality Inn and Suites hotel looks forward to providing every guest with exceptional service and cozy accommodations when visiting the Phoenix area. We look forward to seeing you soon. ... more   less 

Additional Information about Quality Inn & Suites Phoenix

Address: 5050 N Black Canyon Hwy, Phoenix, AZ 85017-3207 (Formerly Comfort Inn N Black Canyon Hwy)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: ₹ 3,335 - ₹ 8,780 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn & Suites Phoenix 2*
Number of rooms: 162
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Also Known As:
Quality Inn And Suites n Black Canyon Hwy
Quality Inn & Suites n Black Canyon Hwy Hotel Phoenix
Comfort Inn Phoenix
Phoenix Comfort Inn
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Questions & Answers

Questions? Get answers from Quality Inn & Suites Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask when the room was updated. I stayed a Monday and a Friday around another hotel stay (that one for business) the Monday room was a bit better.”
 of 5 bubbles robertad119, 3 Nov 2014 | Read review
“Just check everything. Esp the Air Conditioning & shower.”
 of 5 bubbles joannq64, 22 Sep 2014 | Read review
“Call before you go make sure the hotel is still open.”
 of 5 bubbles cathyhelland, 13 Jun 2014 | Read review
“Any room I would imagine would be great if the smoking ones are.”
 of 5 bubbles BarbaraS621, 21 Apr 2014 | Read review
“Go elsewhere!”
 of 5 bubbles 93jimk, 18 Apr 2014 | Read review
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