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Crowne Plaza Phoenix Airport

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#23 of 173 Hotels in Phoenix
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Crowne Plaza Phoenix Airport
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648 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Phoenix Airport
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Showing 632: English reviews
Alamo, Texas
Reviewed 1 week ago

Overall our stay was uneventful which is good. We did have some noisy neighbors one night but got through it. I was disappointed that there was no place to hang clothes other than on a hanger in the closet. We did not have our room services the 3 days that we were there and got along fine with obtaining more...

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Helpful?
1Thank djs981
El Paso, Texas
Reviewed 2 weeks ago

Hitel staff was very friendly. Check in was handked in a very professional manner. The service and knowledge of drink recipes at the bar was very impressive! We had a great time. I parked in a handicap parking and forgot to display my placard. Thank you fir not towing my car! Thank you!

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Thank Jose T
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you so much for your comments about the Crowne Plaza Phoenix Airport. I am pleased to hear you enjoyed your stay with us. I appreciate the extra comments about the Craft Cocktails and the bartenders who love to engage about their craft. We hope you will visit us again. Sincerely, Ted Trembath - General Manager

Reviewed 2 weeks ago via mobile

This hotel is clean and staff friendly. New pillows being placed in rooms are horrible. Not sure why they would choose such huge, lofty, firm pillows. If it's location to airport this is a good choice. If you want something to do, places to eat, this is not the place. The fitness center has nice equipment, but poorly designed. The...

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Helpful?
1Thank Scott W
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your candid review. We apologize that the pillows for your recent stay did not meet expectations. We appreciate your comments and will share these with our team. Each bed now has 2 firm and 2 soft pillows, so I am sorry if this was not the case during our transition to all new pillows. We do hope...

London, United Kingdom
Reviewed 2 weeks ago

Stayed for 2 nights in Feb 2017 and had great service from reception to the staff serving breakfast. Room clean and quiet with the comfy beds usually found at Crown Plaza. Rooms are starting to be old with bathroom tiles and overall room carpet showing stains. Good location with access to light rail in front of the hotel's entrance.

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Thank Samuelle B
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your review of the Crowne Plaza Phoenix Airport. I appreciate the great comments about service and the team. I will pass them on the staff. Sincerely, Ted Trembath - General Manager

Santa Fe, New Mexico
Reviewed 2 weeks ago

This hotel was excellent and its staff superlative. Special thanks to Front Desk Manager John Mendes who exceeded expectations in helping me solve a travel problem. All the staff was friendly and helpful. The cafe staff was also first class as was the food. Very pleased!

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1Thank JNP0726
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you so much for your high recommendation of the Crowne Plaza Phoenix Airport. I am pleased to hear that John was able to assist with your travel issue. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ted Trembath - General Manager

Quadra Island, Canada
Reviewed 2 weeks ago

We have stayed here at least 6 times in transit due to its proximity to Sky Harbor airport.Staff are always helpful and friendly.wifi wasn,t very good but we enjoyed the pool and hot tub and it was a good location to stay for early flights out of Sky Harbor International airport.

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Thank Esther R A
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your loyalty to the Crowne Plaza Phoenix Airport. We love repeat guests who keep coming back. I appreciate your comments about the helpful and friendly staff. See you soon! Best wishes, Ted Trembath - General Manager

Prescott, Arizona
Reviewed 3 weeks ago

The hotel is fine, nicely appointed, comfortable beds, free parking when flying. Problem: we were told that the airport shuttles run every 30 minutes, but they are every 15 during the early morning. So, what is the problem? Well, I came down early to put some clothes in the car, left my bag curbside because it wasn't at the 30...

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Helpful?
Thank lovetohike1111
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your review of our hotel. I apologize for the inconvenience with the shuttle times and am pleased to hear that the staff was able to help in a timely fashion. I hope we get a chance to welcome you back on your next visit to Phoenix. Sincerely, Ted Trembath - General Manager

Sewickley, Pennsylvania
Reviewed 3 weeks ago

The Crowne Plaza was the site of an annual conference of 40 academic deans who come every year. This was my first visit. Apparently the recent renovations were well done and badly needed. I thought the hotel did a fine job in hosting 3 days of meetings. Proximity to Sky Harbor airport via the Skytrain is a huge benefit. Meeting...

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Thank Johnsotr
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

I am happy to hear that your conference went well as that is one of our core businesses. Thanks for sharing your comments regarding your first visit to the Crowne Plaza Phoenix Airport Hotel and I hope you can visit us again soon. Sincerely, Ted Trembath - General Manager

Show Low, Arizona
Reviewed 3 weeks ago

We found the accommodations very suitable for our needs. The bed was comfortable. The room was clean. It was good to have a refrigerator. The shower was easy to use. There was only one serving of coffee with caffeine and one decaf. Should have had a second serving. I noticed the bathroom faucet was not as hot as I would...

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Helpful?
Thank nstidham
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

I am happy to read that you had a pleasant stay at the Crowne Plaza Phoenix Airport. Thank you for mentioning the super service and buffet for breakfast. I will take your in room coffee comments to the team. I hope you join us again for any future trips to Phoenix. Sincerely, Ted Trembath - General Manager

Phoenix, Arizona
Reviewed 3 weeks ago

Very nice hotel and room. Staff is polite and helpful. Our meeting room was well suited for our meeting. We asked the staff for some adjustments and they accommodated our needs within minutes of our request. Located very close to the Airport, but did not notice or even hear the Airport. Located across the street from a Light Rail station....

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Thank DaleHollenberger
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for joining us for a business conference which is one of our strong points. I am pleased to hear that the staff was able to accommodate your adjustments needed in a timely manor. I hope you can come back to take advantage of our many leisure amenities like the central location, pool and fitness center. Sincerely, Ted Trembath...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Conveniently located within minutes of the Phoenix Sky Harbor Airport, the Crowne Plaza Phoenix Airport is the only hotel with a stop on the city's METRO light rail line creating easy access to all that Phoenix and Tempe have to offer. With free wireless high speed Internet and free airport shuttle service, this full service hotel has everything needed for a relaxing, hassle-free stay in the sun. ... more   less 

Additional Information about Crowne Plaza Phoenix Airport

Address: 4300 E Washington St, Phoenix, AZ 85034-1818 (Formerly Phoenix Airport Plaza Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: ₹ 9,720 - ₹ 22,791 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Phoenix Airport 4*
Number of rooms: 290
Reservation Options:
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Also Known As:
Crowne Plaza Phoenix Airport Hotel Phoenix
Phoenix Crowne Plaza
Hotel Style:
#11 Luxury Hotel in Phoenix
#24 Family Hotel in Phoenix
#30 Romantic Hotel in Phoenix
#46 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Phoenix Airport staff and other travellers.
12 questions
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Questions? Get answers from Crowne Plaza Phoenix Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room not facing the parking garage ”
 of 5 bubbles , 19 Feb 2017 | Read review
“request a lower floor room because of the shower water pressure. My room was on the top floor (10th),”
 of 5 bubbles mddennis2, 18 Feb 2017 | Read review
“We had a beautiful view on the top floor. ”
 of 5 bubbles JEH65, 14 Feb 2017 | Read review
“Wallpaper was peeling in the bathroom.Wifi was intermittent.Bed was comfortable and location was great for early flights out of Phoenix.”
 of 5 bubbles estherra, 6 Feb 2017 | Read review
“The higher floors are the best.”
 of 5 bubbles Johnsotr, 4 Feb 2017 | Read review
5 of 5