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Extended Stay America - Phoenix - Airport - E. Oak St.

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Extended Stay America - Phoenix - Airport - E. Oak St.
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104 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Phoenix - Airport - E. Oak St.
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Showing 102: English reviews
Oldham, United Kingdom
Reviewed 30 October 2015

Convenient for access to Sky Harbor. pleasant and helpful staff at reception. On the negative side...Grubby , stained carpets. Worn furniture. Fridge noisier than the air conditioning! No remote for tv in room. In desperate need of facelift. For the price paid, poor value.

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Helpful?
1Thank drmjo
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our staff; however, we apologize that your room was not up to standard. To prevent this from happening again, my team is being retrained and our property is scheduled for a complete renovation next year. We continually work to improve our hotel, so...

Phoenix, Arizona
Reviewed 28 October 2015

I have used Extended Stay Hotels for several years and found them to be a great value for the $$. This hotel is no exception. The room was clean. All items functioned except a gfi plug which the maintenance rep switched out quickly - no problem. I was in for 3 weeks and did not have any problems with the...

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Helpful?
1Thank Nunya1015
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I want to thank you for taking the time to post a review of your stay. I am so pleased to read that our staff provided you with great customer service and was able to quickly resolve any issues. I’m thrilled that you found our hotel to be a great value! The staff and I would like to thank you...

Reviewed 14 October 2015

Stayed February 2015, traveled on business Heard the housecleaning staff bragging about cleaning 3 rooms an hour. Yes, really. Shower had so little pressure I couldn't rinse the soap out of my hair. Resorted-- against all of my will-- to having to take a bath. It was incredibly gross but I needed to bathe. I ask multiple times for someone...

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Helpful?
1Thank Adam S
Los Angeles, California
Reviewed 2 September 2015

I made my reservation online 2 weeks prior to my trip. When I got there the clerk asked me if I had 2 rooms and I told her no it was only 1. She stated there were 2 reservations and was going to cancel 1 of them. Well there was a price difference between the 2 and I had kept...

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Helpful?
1Thank Stephanie S
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

The situation you described regarding the service issues you experienced is truly regrettable. We are very sorry for your experience. In response to your feedback, I am making sure that our front desk staff is appropriately trained on how to handle situations like yours to prevent it from happening again. I am grateful for the feedback you provided so we...

Skopje, Republic of Macedonia
Reviewed 28 August 2015

First of all, the receptionist could put a little bit of smile, I mean if you don’t like this job just quite. The area is very bad and shady, a lot of people around the parking lot in the third building and around the hotel. At the beginning the key was not working, so I drove back to the receptionist...

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Helpful?
Thank Kosta-Macedonia
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you were unhappy with your stay. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Additionally, I will be coaching our staff to ensure each...

San Antonio, Texas
Reviewed 26 August 2015

Booked this room last minute for a Fri-Sun stay. It had a queen bed, couch with pullout sleeper, table with two chairs, and full kitchen. Only paid about $30/night through Hotwire. The room itself showed some wear, and the grounds could use some work, but I was comfortable overall. Pool was nice to have with the heat as it hit...

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Helpful?
Thank Andrew G
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that your stay with us was a comfortable one. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 24 August 2015

I like the people here they are very helpful, the room the I was assigned to was great. Compared to all the motels I've been and I've been to alot because my job requires alot of traveling, this one has to be the best.

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Helpful?
Thank Taylor T
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I appreciate you taking the time to write such an uplifting review. I am glad to read that you were pleased with your stay in our hotel. I truly appreciate your kind comments about our friendly and accommodating staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in...

Reviewed 24 August 2015

I recently relocated to the Phoenix area from the east coast and chose Extended Stay America, Oak Street location until I find out exactly where I would like to live. It was late at night so the first person I met in Phoenix was Charles, the night Front Desk Agent. He was awesome from day one! Moving this far across...

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Helpful?
Thank Stacy R
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

The team and I appreciate your uplifting remarks. We are thrilled to know you are having a comfortable and pleasant stay in our hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Reviewed 13 May 2015 via mobile

We checked in on May 23rd. I was already prepared for the worst, because I had read the reviews online, after a family member sent us our itinerary for our trip. I was literally in tears, as I did not want to stay in this dump. But, they were unsuccessful in changing our hotel. When we opened the door it...

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Helpful?
1Thank Evlstpmom
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you had a less than pleasant stay in our hotel. In response to your feedback, I will do everything within my power to make sure that all our rooms smell fresh and clean, our bathrooms are cleaned properly and our carpets and couches are replaced...

Reviewed 25 April 2015 via mobile

After arriving at this location on a Thursday night we came to a room that seemed to have had only the sheets changed. There was no toilet paper in the bathroom and no clean towels. One bar of soap sat on the corner of the sink that still had left over toothpaste residue from previous guests and water spots all...

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Helpful?
2Thank Summer4000
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable and I sincerely apologize for your experience. In response to your feedback, I am making sure that every room has been thoroughly cleaned and inspected to our company’s high standards to ensure your experience is not repeated. I...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - Phoenix - Airport - E. Oak St.

Address: 4357 E Oak St, Phoenix, AZ 85008-2300 (Formerly Wellesley Inn)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: ₹ 4,473 - ₹ 6,807 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Airport - E. Oak St. 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Extended Stay America Phoenix
Extended Stay Phoenix
Phoenix Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Phoenix - Airport - E. Oak St. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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