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Extended Stay America - Phoenix - Deer Valley

88 reviews
#122 of 173 Hotels in Phoenix
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Traveller (12)
Room & Suite (10)
Dining (3)
Overview
  • Excellent29%
  • Very good11%
  • Average10%
  • Poor18%
  • Terrible32%
Travellers talk about
“oatmeal”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (88)Write a Review
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All reviewshome away from homerooms were cleanoatmealkitchenettetoasterpropertytarget
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1 - 5 of 88 reviews
Reviewed 5 days ago via mobile

Noisy. No coffee in the room. Rooms not ready at 5pm. Pillows didn't have pillow cases. Paid 190 dollars for a 50 dollar room. Will never stay at an exte need stay again, would rather sleep in vehicle.More

Thank xpmlvt
Response from 00esa, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 4 days ago

Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you...More

Hotel's Favourite
Reviewed 9 September 2017 via mobile

I booked this room because it was a good price and close to where my daughter had moved to. I was here helping her get settled into her new place. This hotel far exceeded my expectations. The room I got (124) was extremely clean. The...More

Thank Woodwalker460
Response from 00esa, General Manager at Extended Stay America - Phoenix - Deer ValleyResponded 10 September 2017

Thank you so much for confirming to others that what a great choice Extended Stay America is! We are delighted to read you were impressed not only with your well-appointed room and our courteous associates but also with the value we offer. I will be...More

Reviewed 4 weeks ago

What was good: **All employees were professional (albeit I had minimal contact with them) **Laundry facilities worked well What made it horrible: **hotel 'guests' seem to linger around for extended amounts of time smoking cigarettes too close to the lobby entrance despite signage indicating this...More

Thank Bree B
Response from 00esa, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 4 weeks ago

Bree, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to...More

Reviewed 4 weeks ago

Never stay here. Filthy, loud, rude staff, smells like urine, unsafe. Druggies everywhere- even the staff. We left in the middle of the night. By the way the “breakfast” she said is just coffee- we didn’t stay to find out.More

Review collected in partnership with Extended Stay
1  Thank Kristin C
Response from 00esa, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 4 weeks ago

Thank you for taking the time to write a review of your stay. We apologize for the unpleasant experience during your stay. We will take the necessary actions to ensure these issues are properly addressed. Your feedback helps assist us in our efforts to continually...More

Reviewed 8 January 2018

Our room was a good size and the bed was pretty comfortable. There were no user pamphlets or information. No TV guide; no phone directions; no menus; no local information; no general information on obtaining any extra services or even contacting the front desk. The...More

Review collected in partnership with Extended Stay
Thank deborahjos
Response from 00esa, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 10 January 2018

Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future....More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$ 84 - US$ 229 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$ 84 - US$ 229 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (12)
Room & Suite (10)
Dining (3)
Questions & Answers
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Room Tips
"Our room is noisy"
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"Find a different property. For the price it was a total ripoff. Not like other Extended Stay Hotels we have..."
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"Try for top floor."
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"Use hotwire if you dare."
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