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Best Inn & Suites

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14 Reviews from our TripAdvisor Community

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Showing 13: English reviews
Level Contributor
5 reviews
5 hotel reviews
Reviewed 4 weeks ago via mobile

Stayed here this past October for a few days while I was visiting some friends. Overall my experience here was awesome! The rooms are clean, the staff was accommodating and there are lots of restaurants and places to visit nearby. Next time I'm in town I'll be staying here!

Helpful?
Thank Raphael H
Los Angeles, California, United States
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 September 2016 via mobile

Stayed here by myself this time around. Was a experience. I don't know what all the old reviews are about, but this place was conveniently located next to the airport so my taxi wasn't too expensive. Only stayed one night so my experience was short but sweet for the price.

Helpful?
Thank Daniel H
1 review
Reviewed 28 May 2016 via mobile

I checked in and asked to be placed at the end because I had a dog. They put me in a room that was 6 doors down from the office. I requested the end again and they said those rooms are for weekly and monthly tenants. There are obviously not 65 rooms available. While I was getting my bags out... More 

Helpful?
Thank Jen W

Travellers are raving about these Phoenix hotels

Honolulu, Hawaii
Level Contributor
1 review
Reviewed 18 March 2016 via mobile

Omg! I was looking for a one night stay near airport in Phoenix and found this on booking.com and it was a nightmare. Horrible place. Paid $135 for the night and I was in despair. They will not refund me because it was an u refundable booking. I was even tempted to sleep in the rental car. But decided I... More 

Helpful?
Thank Sakina C
Guest_relations2k, Guest Relations Manager at Best Inn & Suites, responded to this review

I am so very sorry that you experienced troubles while you were here and truly appreciate your kind words and recommendation's despite them. We know we have to earn your business every time and appreciate the opportunity to do just that the next time you are in town. More 

glattbach
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 March 2016

It is better to sleep in your car, than to take a room at this place, seriously. Stay away unless you are looking for a seedy place to score drugs or other things. Cars are at danger as is your safety.

Helpful?
Thank t a
Guest_relations2k, Guest Relations Manager at Best Inn & Suites, responded to this review

I really do apologize for the inconvenience. We are always willing to accommodate a guest in anyway we can to provide the best possible experience while staying at our hotel. I believe there must have been a misunderstanding about what the issue was with your guest room. Again I apologize for the inconvenience staying with us may have caused you.... More 

Flagstaff
1 review
Reviewed 14 February 2016 via mobile

After having a reservation cancelled by the property and having to find another accommodation on short notice, we made a reservation at this property. Upon arrival we should have just kept searching, but we were tired and had been in the car all day. The room was sub-standard; old outdated furniture, uncovered light fixtures, and roaches. We decided to tough... More 

Helpful?
Thank Christopher M
Guest_relations2k, Guest Relations Manager at Best Inn & Suites, responded to this review

Our goal is to make each guest stay a pleasant and enjoyable one. Unfortunately, we are not always able to achieve this goal to the satisfaction of some of our guests. We have reviewed your concerns and have addressed them in an effort to remedy the situation. As always, we encourage our guest's to give us the opportunity to remedy... More 

Greater London, United Kingdom
1 review
Reviewed 14 January 2016

I arrived late into Phoenix and this was the 12th place I tried for a room and it should have been obvious when they said they had many rooms available!!! They took my money before even showing me my room. The room was dirty and smelly, the TV didn't work and many of the lights were also broken. The toilet/bathroom... More 

Helpful?
Thank Philip P
Guest_relations2k, Guest Relations Manager at Best Inn & Suites, responded to this review

Our goal is to make each guest stay a pleasant and enjoyable one. Unfortunately, we are not always able to achieve this goal to the satisfaction of some of our guests. We have reviewed your concerns and have addressed them in an effort to remedy the situation. As always, we encourage our guest's to give us the opportunity to remedy... More 

Anaheim, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 May 2015

Run away! I am here now... and it's terrible! Broken TV. Everything is dirty. Reminds me of a 3rd world country. Absolutely horrid. Right next to an adult entertainment place.... yeah nice.... Again, do NOT stay here.

Helpful?
1 Thank iPonicUSA
Guest_relations2k, Guest Relations Manager at Best Inn & Suites, responded to this review

We highly apologize for your stay being unsatisfactory, please feel free to reach out to us at the property if there is anything we can do to rectify the issues you faced during your stay More 

Boulder, Colorado
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 March 2015

This place might work for you if you don't mind a lot of dirt in the corners and a generally deteriorating condition. The main surfaces were clean, but the baseboards and corners were very dirty. The bigger problem for me, though, was the smell. Smelled like smoke covered up with Lysol, even though they insisted it was a nonsmoking room.... More 

Helpful?
2 Thank Laura T
Guest_relations2k, Guest Relations Manager at Best Inn & Suites, responded to this review

Thank you for your candid Review, we apologize that your stay was not satisfactory and we are very sorry to know your stay was not 5 stars. We hope to rectify and issues you faced at our hotel please feel free to contact us. Once again we are very sorry More 

Los Angeles, California, United States
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 October 2014

I was traveling to Phoenix, and I needed a place to stay that is close to the airport that had a kitchen. My friend told me to stay at Best INN and Suites because they all have kitchenettes. The staff was helpful and good, and everything was clean and I enjoyed my stay.

Helpful?
1 Thank Daniel H
Guest_relations2k, Guest Relations Manager at Best Inn & Suites, responded to this review

We are so proud to know that your felt our hotel was 5 stars on Service, Product and more! we could not be more proud as a team to know that you loved our best western! More 

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service

Additional Information about Best Inn & Suites

Address: 3547 E van Buren St, Phoenix, AZ 85008-6816
Region: United States > Arizona > Central Arizona > Phoenix > Central City
Price Range: ₹ 3,273 - ₹ 10,296 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Best Inn & Suites 2*
Number of rooms: 65
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Also Known As:
Best Hotel Phoenix
Best Inn And Suites
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Questions & Answers

Questions? Get answers from Best Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't book this place!!!!”
 of 5 bubbles 478philipp, 14 Jan 2016 | Read review
“best tip is look for other nearby places.... there are a lot of good ones.”
 of 5 bubbles iPonicUSA, 21 May 2015 | Read review
“I think the rooms towards the front of the building may be in better condition. But that also makes it noisier from the traffic.”
 of 5 bubbles LauraT294, 19 Mar 2015 | Read review
“take room in front.”
 of 5 bubbles 615katp, 17 Feb 2014 | Read review
“Rooms near the ends will give you a staircase to escape faster, or just use the window in the back bedroom that leads to a back alley of sorts.”
 of 5 bubbles 796SamanthaG, 31 Aug 2012 | Read review
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