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Sheraton Grand Phoenix

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#18 of 175 Hotels in Phoenix
Certificate of Excellence
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Sheraton Grand Phoenix
Sheraton Grand Phoenix
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1,555 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Phoenix
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Showing 1,503: English reviews
Washington DC
Reviewed 12 October 2014

Location: If you are going to the convention center there is probably no better location. Check-in: Very pleasant. Front desk was very cordial and friendly. No issues. They put out flavored ice water and candy treats. Nice touch! ----Lobby: Spacious and bright ---Elevators: non eventful. Fast ---Room: clean and very suitable. Very nice and comfortable Desk: Plenty of workspace and...

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Helpful?
Thank drjmr2000_8
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

What a thorough review! Thank you for taking the time to let us know, as well as your fellow travelers, about your experience here. How great that you had some time to explore the surrounding downtown area as well. We love hearing that you felt what you received here was a good value, that you enjoyed your arrival experience and...

Los Gatos, California
Reviewed 12 October 2014

You have to love a hotel that has bins of free candy and fruit-infused water available in the lobby. It certainly made the check-in wait pleasant. I suspect the candy was a special arrangement for the group I was with, but there are plenty of other reasons to choose the Sheraton. My room was spacious. And, being on floor 23,...

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1Thank DigitalRabbit
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

We do love the candy station as well! How nice to know that it made your check-in wait time worth it! Thank you so much for such a nice review and for being an SPG member! Your patronage and loyalty are greatly appreciated and we are glad that you are enjoying the benefits of the program. We’re pleased that you...

Plano, Texas
Reviewed 6 October 2014

The Sheraton Downtown turned out to be a great choice when selecting a place to stay in Phoenix Az. Our company's travel resource allowed us to book our stay recently and all three of us were highly satisfied with the staff, the friendliness of everyone we ran into while staying there and the hotels cleanliness and you can tell it...

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Helpful?
Thank joendaltx05
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

We are so pleased that you were satisfied during your first stay with us! We certainly hope it will not be the last… Thank you for letting us know that you felt well cared for while here and that our staff was friendly and helpful. District restaurant is wonderful and it’s nice to know you thought so too. The culinary...

Milan, Illinois
Reviewed 1 October 2014

We had a fantastic stay at the Sheraton in downtown Phoenix. Room was very clean and relatively quiet considering this was a Saturday night. Very comfy bed and I loved the linens. Towels could use some TLC but no big deal. We had dinner and breakfast at the restaurant. Both meals were excellent. Our waiter got busy at one point...

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Helpful?
Thank Aubrey B
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Dear Aubrey, We’re thrilled that your stay was fantastic and that you enjoyed your dining experiences in District restaurant as well. We have a great culinary team and our menu offerings reflect their creativity and commitment to providing the best to our valued guests. We hope you will not wait too long before coming back to the Valley of the...

sydney
Reviewed 28 September 2014

What a pleasant surprise. From the minute I arrived to the minute I left I felt so at home at this wonderful hotel. We were there for a conference so it was the first time I had visited Phoenix. This is one of the friendliest hotels I have ever stayed in. The rooms are really nice. I stayed on the...

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1Thank kodySydney
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

It was delightful to read about your experience with us, and we love hearing that you felt “at home” staying with us. That is a great compliment and we thank you. Your positive review and comments, coupled with your recommendation, both mean a lot to us. If a future journey brings you back to Phoenix, we can promise that your...

Little Rock, Arkansas
Reviewed 27 September 2014

The receptionist greeted me kindly and found me a room that I liked. She walked from behind the counter to give me my room key. Nice touch. At the Sheraton's entrance there are machines that create a mist to cool off customers. The hotel is very clean. The carpet always looked like it was cleaned 5 minutes before I walked...

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3Thank traveling_man60766
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Thank you for your kind comments. It makes us happy to hear that you felt so well cared for during your stay and that the cleanliness of the hotel met your high standards. We will certainly share your comments regarding Housekeeping with the team so that they will be aware that you were pleased with their efforts. We are always...

Sacramento, California
Reviewed 26 September 2014 via mobile

Arrived from Sheraton Denver & a great welcome from Rona on Reception- great service...well done! Rooms very nice & staff very pleasant. Leaving tomorrow for San Francisco hence wish I was staying for 2 nights, but will definitely be back!

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2Thank An_Englishman_in_NY
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

We wish you could have stayed longer as well. Thank you for letting us know how warmly welcomed you felt upon arrival and that you were satisfied with the service you received during your stay. We are glad that you definitely plan to return and stay with us again! We look forward to it. Warm regards, Rooms Management

Lexington, Kentucky
Reviewed 24 September 2014

This is a beautiful, modern, new hotel. It's only 6 years old and 10 minutes from the airport. I was fortunate to be able to stay in a penthouse suite through my employer. Bedroom, living room, 2 bathroom with kitchen. GORGEOUS view of the mountains! Not many places around to go out for dinner. Seems like the city is still...

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Helpful?
Thank Susan R
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Dear Susan, We’re so happy you enjoyed your stay – and your view – during the time spent with us. We do actually have free Wi-Fi in the lobby and in our Link, experienced with Microsoft, café, which is the connectivity hub of our lobby experience, for our valued guests. You are correct in that the City of Phoenix is...

Washington DC, District of Columbia
Reviewed 24 September 2014

This is a great hotel. The rooms are comfy and the service is great. The bed is fantastic! The drawback is the location. Downtown Phoenix is boring. The bar is a bit loud if there is a large convention. The restaurant has a pretty limited menu these are the only draw backs

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Helpful?
Thank Danbp1
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Thank you so much for your kind comments! We hear many positive comments on our signature Sheraton Sweet Sleeper bed and we are happy that you thought it was wonderful as well. Might we suggest that the next time you stay with us that you connect with one of our associates at the Concierge desk? They know everything that is...

Annapolis, Maryland
Reviewed 22 September 2014

I stayed here for a business conference, and in general, the rooms are small and not recently renovated but have everything one needs, except....I was first assigned a room at the end of a hallway, and the wifi did not work. I learned from the hotel manager that the signal does not reach the end rooms. Indeed, a colleague on...

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Helpful?
Thank Stephen B
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Dear Stephen, We are happy to hear that our staff was helpful to you and your concern and responded in the correct way and in a timely fashion when you were experiencing problems with internet connectivity in your guestroom. We are currently in the process of ensuring that this will not be a recurring concern in the future for our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 

Additional Information about Sheraton Grand Phoenix

Address: 340 N 3rd St, Phoenix, AZ 85004-2128 (Formerly Sheraton Phoenix Downtown Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: ₹ 9,392 - ₹ 20,858 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Phoenix 4*
Number of rooms: 1000
Reservation Options:
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Also Known As:
Sheraton Phoenix
Hotel Style:
#8 Luxury Hotel in Phoenix
#18 Business Hotel in Phoenix
#19 Romantic Hotel in Phoenix
#32 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Phoenix staff and other travellers.
11 questions
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Phoenix, AZ
6 months ago
San Diego, California
8 months ago

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Questions? Get answers from Sheraton Grand Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
B3225IBalices, 13 Apr 2017 | Read review
“Get the upper floors.”
John13Tacoma, 7 Apr 2017 | Read review
“Ask for a high floor corner room”
Longaniza43, 26 Mar 2017 | Read review
“High floor will get great views.”
janneen1, 14 Feb 2017 | Read review
“Ask for a high floor corner room.”
strongforu, 28 Jan 2017 | Read review
5 of 5