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Sheraton Grand Phoenix

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#20 of 173 Hotels in Phoenix
Certificate of Excellence
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Sheraton Grand Phoenix
Sheraton Grand Phoenix
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1,517 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Phoenix
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Showing 1,466: English reviews
West Chester, Pennsylvania, United States
Reviewed 25 December 2014

I want to compliment Janet, a guest services associate, for her excellent customer service. First of all, she was working on Christmas Day, which takes real commitment. She was extremely helpful and responsive to some special needs that I had. She really went out of her way to accommodate my situation, and made me feel recognized and special as a...

Thank David K
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear David, Thank you for the recognition of our exceptional Guest Services associate, Miss Janet Ibarra. We are really delighted that Janet’s exceptional service made such a positive impact during your stay and also made your stay over Christmas a bit brighter. We love hearing that you felt valued because we certainly do value our SPG Gold members and appreciate...

Reviewed 17 December 2014 via mobile

Total redone and perfect location in down town Phoenix. Close and walking dissents to all the shops and restuarants. A great place to feel at home when your away from the ones you love. All the amenities and the bar and restaurant are delicious and not outrageously priced.

Thank Christopher H
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Christopher, We love hearing that you feel “at home” when you are staying at the Sheraton Phoenix! Thank you for taking the time to let us and your fellow travelers know about your experience at our hotel, we do appreciate it. It’s great that you had the time to explore the downtown area as well. We enjoy our location...

Jasper, Texas
Reviewed 16 December 2014

Check in was fast, Room is great, but the real gem in this hotel is the people. Vanessa Hernandez, Concierge is just simply amazing. We have an Elf on the Shelf. I don't know how many travel with theirs but Santa gave us special permission to bring ours along. I asked Vanessa about stuff to do around town with a...

Thank Pamela B
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Pamela, What a great memory for your family; we are so pleased that we will always be a part of your memorable moments from your Sheraton Phoenix stay! Vanessa especially will be happy that her efforts impacted your stay so positively, and we will be sure to recognize and celebrate the exceptional service she provided with her. Thank you...

Albuquerque, New Mexico
Reviewed 14 December 2014

this is the second december in a row I have stayed at sheraton downtown phoenix ...convenient to the comerica theater ...site of alice cooper's annual christmas pudding charity concert. room clean, well appointed and expertly cared for by friendly, professional housekeeper, "DAISY". rarely do i include a comment aboutt an individual housekeeper ..but this young lady left an impression, thus...

Thank Eileen D
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Eileen, Thank you for taking the time to let us know about your experience here and for recognizing Miss Daisy in Housekeeping for her exceptional service. We will be sure to celebrate your kind comments with her. We hope we will remain your hotel of choice when visiting Phoenix and will work hard to make each visit exceptional, enjoyable...

Reviewed 14 December 2014

Rude and unorganized about parking, and no complimentary wifi even when booking three rooms. I would not choose this hotel. I was told I had to hurry up because they were busy and that I could use wifi in the lobby.

1Thank Brenda D
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Brenda, These are not the words we want to describe us. Please accept apologies on behalf of the hotel for your unsatisfactory stay. We do not tolerate rudeness to a guest. We will use your feedback in the best possible way to ensure we learn from it and that we return to the most important focus here: which is...

Kirkland, Washington
Reviewed 9 December 2014

The bar in the lobby made it a very festive hub for the conventioneers to get together. The restaurant was able to accommodate those that chose to dine in and we found that they did a great job with service and tasty food. I considered their rates competitive $$$$ (between 3 and 4). As we were leaving they had jars...

Thank stanthemck
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We’re happy to hear that your convention meeting went so well, and that you enjoyed the public gathering areas of the hotel – “festive” is a wonderful word to describe your get together with your fellow conventioneers. Thank you for letting us know that you received great service from all of our staff. We never take your business for granted...

Salem, Oregon
Reviewed 8 December 2014

On business travel this weekend, my wife and I stayed at this Sheraton. We've never been disappointed by Sheraton and were not once again. Instead, we loved this location perhaps more than others. The staff exhibited professionalism, courtesy and genuine care for us. The holiday decorations are especially wonderful in this season. Our king-size bedroom met our expectations and afforded...

Thank Mark M
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Thank you for letting us know that you and your wife felt well cared for during your stay. This feedback means a lot to us, in our daily quest to strive to provide exceptional service; it lets us know we are on track! We agree that the hotel looks even lovelier at this time of year, dressed for the Holiday...

Tucson, Arizona
Reviewed 3 December 2014 via mobile

The Sheraton is Phoenix's largest downtown hotel. The room rate (Priceline Express Deal) was very reasonable for what we got. We had a beautiful King room on the 23rd floor. Hotel staff could not have been any nicer or more professional. The restaurant in the lobby had great desserts and coffee. Parking was expensive (for Phoenix): $19/day. They were working...

Thank howardgf
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We’re delighted to know about your recent experience at our hotel, and were happy to hear that you found our hotel to be a good value and that you felt safe during your stay. We have grown up right along with the great City of Phoenix downtown area and are glad to know that you were satisfied with the amount...

Discovery Bay, Jamaica
Reviewed 2 December 2014

This hotel is beautiful and the service was excellent! My room was on the 22nd floor and it had the most stunning view of the city and the mountains! It is also a great location. Right across the street is a nice complex with several shops and restaurants and even a movie theater. It is also quite close to the...

1Thank JustSeeingThaWorld
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We are so happy to hear that you enjoyed your stay with us and also found our location to be so convenient. We love being in the very heart of the downtown area. We know what you mean about the views – it’s pretty gorgeous up there on the higher floors, with the Valley spread out in all its glory...

Reviewed 29 November 2014

Reservation fumble, who ever booked it booked under the second guests first name, forcing us to stand at the reservation desk with a line forming behind us like we were idiots. They charge twenty dollars a day to park in their parking lot when you are a guest in the hotel! The guy at the front desk annoyed at the...

3Thank Fernando R
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Fernando, We would like to extend a sincere apology on behalf of the hotel to you. I am sure the frustration you were feeling was also felt by the front desk in trying to straighten it out quickly for you. Obviously that frustration was not something that should have been communicated to you, our valued guest. Please accept a...

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  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 

Additional Information about Sheraton Grand Phoenix

Address: 340 N 3rd St, Phoenix, AZ 85004-2128 (Formerly Sheraton Phoenix Downtown Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: ₹ 10,417 - ₹ 26,547 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Phoenix 4*
Number of rooms: 1000
Reservation Options:
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Also Known As:
Sheraton Phoenix
Hotel Style:
#9 Luxury Hotel in Phoenix
#18 Business Hotel in Phoenix
#19 Romantic Hotel in Phoenix
#32 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Phoenix staff and other travellers.
11 questions
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Phoenix, AZ
4 months ago
San Diego, California
5 months ago

See all questions (11)

Questions? Get answers from Sheraton Grand Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor will get great views.”
 of 5 bubbles janneen1, 14 Feb 2017 | Read review
“Ask for a high floor corner room.”
 of 5 bubbles strongforu, 28 Jan 2017 | Read review
“opposite than the restaurant unless you like the smell of steak burning”
 of 5 bubbles tgomezzzz, 27 Jan 2017 | Read review
“Request a mountain view or a higher floor if you don't want to see the air ducts right outside your window.”
  • Nice, wide vanity. Makeup mirror provided in room.
  • Air ducts/etc on the roof outside my window.
  • Executive chair, desk, and desk chair.
  • Coffee maker, safe, and mini fridge all in room.
  • Another view from the door.
  • Shower was tile, grab bar installed for baths.
  • View as you walk in the door.
 of 5 bubbles D7693GZkaties, 20 Jan 2017 | Read review
“higher the better”
 of 5 bubbles dawgg001, 16 Dec 2016 | Read review
5 of 5