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Sheraton Grand Phoenix

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#18 of 175 Hotels in Phoenix
Certificate of Excellence
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Sheraton Grand Phoenix
Sheraton Grand Phoenix
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1,555 Reviews from our TripAdvisor Community

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Showing 1,503: English reviews
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Charlottesville, Virginia
Reviewed 3 days ago NEW

Stayed 4 nights at this hotel as part of a meeting. Nice, modern hotel. Very efficient. Good location relative to the Convention Center. Restaurants offer good variety, reasonable prices (for a city hotel). Would recommend.

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Helpful?
Thank 949ww
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We are delighted to hear that you would recommend us to your fellow travelers after your 4-night stay here. Thank you so much. We appreciate knowing that you found an efficient operation and that you enjoyed the restaurant offerings as well. We'll let our culinary team know... We value your business and look forward to welcoming you back. Warm regards,...

Aurora, Colorado
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

This is my ninth convention hotel this year. Great shower head, comfortable bed, mini fridge, good in-room coffee. Checklist complete. Next the staff, good, efficient, helpful, not a single complaint in three days and if you look at my reviews, I'm not afraid to complain! Then the food service. Room service first night, limited menu of imaginative well prepared meals....

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Helpful?
Thank daveeames
About Hotel's Favourite Review
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Hello Daveeames, Thank you for your very thoughtful and thorough review of your stay. We are pleased that out of all of your many conventions this year, our hotel stood out to you. We will share your kind comments about your experience with our staff as they work hard to ensure that every guest is cared for, and will be...

Sandia Park, New Mexico
Reviewed 5 days ago NEW

This is a great location for the convention center. It is a safe area and close to the airport. I only ate breakfast but it was good everyday. The lobby bar is loud and the other lounge is small. Easy Uber ride to Scottsdale for great food choices.

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Helpful?
Thank twhitefish
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Hearing that you felt safe while you visited our City and stayed at our hotel means a lot to us. And, we are also glad to know that you appreciated our central location. We thank you for choosing us and we certainly want you to do so again. We look forward to welcoming you back someday. Warm regards, Executive Management

Phoenix, Arizona
Reviewed 6 days ago NEWvia mobile

We worked with their events planner (ok I didn't, but my wife did). We were able to secure a block of rooms for my daughter's wedding which was held at a venue nearby. The guests loved the hotel and the price was right. I ran into the Minnesotans and the guests from Connecticut at the fourth floor pool enjoying the...

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Helpful?
Thank Foozeroo
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

It pleases us a great deal to hear of the small part that our hotel played in creating such lasting and beautiful memories of your daughter's special day. We were happy to take care of the details for you so that you could just enjoy the full experience. May we extend our very best wishes to the bride and groom!...

Los Angeles, California
Reviewed 1 week ago

The hotel is downtown which is pretty quiet at night. The hotel is comfortable, plenty of room in a shared double. We had access to the Club Lounge and while the food was OK, it was convenient and appreciated for a decent breakfast and snack in the evening. And, the gals who work in the Club were very attentive and...

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Helpful?
Thank DeniseWakeman
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We are delighted to learn how much you enjoyed your experience with us and we thank you for sharing your memorable moments. We especially liked hearing your feedback around our upgrade option; the Club Lounge. Thank you for your feedback and your business, both mean a lot to us. Warm regards, Executive Management

Reviewed 1 week ago via mobile

What a spectacular brunch! The ambiance, price and food is perfect!! Hard to find good service but not here! Val in the restaurant was on top of it, friends and clearly able to multi task while providing exceptional service!! Mimosas included and Bloody Mary specials offered for an inclusive price!! We will be back!

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Helpful?
Thank Nicole P
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Nicole, Thank you so much for letting us know about Easter brunch, and, for recognizing your server Val for so positively impacting your dining experience. Our culinary team works very hard to provide outstanding menu offerings and we are delighted to hear how much you enjoyed them. We stand ready to welcome you back! Warm regards, Executive Management

Herning, Denmark
Reviewed 1 week ago via mobile

OK business hotel but expensive - near the airport. Service and other facilities worked very well however service in the restaurant (evening dinner) did not match the rest. Again I must recommend to eat at restaurants and sleep at hotels. Shopping in the area around the hotel is not possible at all - even not a small supermarket is to...

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Helpful?
Thank Ole K
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We thank you for your feedback. We hope you will return, and we have a suggestion if you do. We guarantee that our concierge desk can connect you to the pulse of downtown. Anything you need or want; they can point you in the right direction. That said, we can assure you that your experience with dining in our restaurant...

Phoenix, Arizona
Reviewed 1 week ago

I stayed here for a convention, wanting to be close enough to walk to my classes and to take advantage of the convention rate. The rooms here normally start at $300 so I assumed the hotel would be on par with others in the nearby area such as the Hyatt and Renaissance...NO, not the case. The room was super dated...

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Helpful?
Thank alice s
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Alice, We wish we would have been a better fit for your needs. We understand that you are looking for certain criteria in a hotel, and that your experience here fell short of your expectations. Although this sometimes happens, we feel badly whenever a valued guest will not be returning to us. We want to thank you for taking...

Florida
Reviewed 2 weeks ago

Beautiful 5 Star Hotel and Resort in the heart of downtown Phoenix, AZ. The perfect location for conventions and sporting events all within walking distance. Spacious lobby and excellent dining options.

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Helpful?
Thank Nick B
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Hello Nick, Thank you so much for recommending our hotel to your fellow travelers – we loved seeing the photos you shared from your recent stay with us! We’re happy to know that you appreciated our central location and proximity to dining options. We hope to welcome you back again soon for another visit. Warm regards, Executive Management

Richboro, Pennsylvania
Reviewed 2 weeks ago

Stayed one night , book it because of its location near the airport. Wonderful check in experience. The woman couldn't have been nicer ! Used points to book room so was not sure what to expect. The room was very nice on 24 TH floor with a nice view of the city at night , was beautiful! Giving access to...

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Helpful?
Thank peggyfior
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Hello Peggyfior, We are delighted to know that you enjoyed your experience with us. We will share your kind words with our front desk team so that they may recognize and celebrate the excellent service that was provided to you. We were happy to hear that you enjoyed our Club Lounge. We hear many compliments about the breakfast and served...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 

Additional Information about Sheraton Grand Phoenix

Address: 340 N 3rd St, Phoenix, AZ 85004-2128 (Formerly Sheraton Phoenix Downtown Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: ₹ 9,400 - ₹ 20,355 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Phoenix 4*
Number of rooms: 1000
Reservation Options:
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Also Known As:
Sheraton Phoenix
Hotel Style:
#8 Luxury Hotel in Phoenix
#18 Business Hotel in Phoenix
#19 Romantic Hotel in Phoenix
#32 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Phoenix staff and other travellers.
11 questions
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Phoenix, AZ
6 months ago
San Diego, California
8 months ago

See all questions (11)

Questions? Get answers from Sheraton Grand Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
B3225IBalices, 13 Apr 2017 | Read review
“Get the upper floors.”
John13Tacoma, 7 Apr 2017 | Read review
“Ask for a high floor corner room”
Longaniza43, 26 Mar 2017 | Read review
“High floor will get great views.”
janneen1, 14 Feb 2017 | Read review
“Ask for a high floor corner room.”
strongforu, 28 Jan 2017 | Read review
5 of 5