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Extended Stay America - Phoenix - Biltmore

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50 Reviews from our TripAdvisor Community

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Showing 49: English reviews
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McKinney, Texas, USA
Reviewed 2 weeks ago

The rooms are bare-bones and spartan, but they give you a place to clean up, shower, and sleep. Facilities are not fancy, although the room rates are about average for other hotels in the area, much higher during Spring Training. Bit of a price gouge, to be honest, but all hotels in the area do this during Spring Training.

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Helpful?
Thank rclayr
Halifax, Nova Scotia
Reviewed 3 weeks ago

I was there for a week so thought an extended stay with a kitchen might be a good idea. There was nothing in the kitchen in terms of cutlery or dishes and you have to go ask for anything you might want. The bed was small and uncomfortable as were the pillows (to me). The internet worked and the location...

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Thank puremega
Reviewed 3 February 2017 via mobile

Pretty decent hotel. Was pleasantly surprised to find a pool. My new go to when visiting family in nearby Surprise. Hotel staff very friendly manager Holly was great getting us all the directions we needed and the recommending great stops along the way.

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1Thank Breck0524
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for sharing your experience. I am glad to see you had an excellent stay at our hotel and that our staff was able to accommodate you so well. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

St. Louis, MO
Reviewed 15 January 2017 via mobile

We wanted to be near airport for early flight. Very low end rooms. Small rooms with a kitchen but you have to ask for any glasses, plates etc. My husband and I found the sheets to be threadbare and mattress was not firm. Hallway had smelly empty pizza boxes, no ice machine but two empty ice trays so we had...

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2Thank Linda C
Bologna, Italy
Reviewed 6 January 2017

I have stayed at this chain before, and find that if there are 2 locations, the one with the pool is worth the extra 3-4 dollars per night, because it's in a better location. My suite was a perfect square with a full kitchen, nice bathroom, clean carpet and attractive flooring otherwise, super quiet. Courteous staff who went out of...

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Helpful?
Thank carmen r
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Your feedback is important. Thank you for sharing. It is great to see your suite was to your liking by being clean, comfortable, and having the fully equipped kitchen. Also, we are satisfied to read your positive comments on the customer service provided by our staff. Once more, thank you for posting your review. We look forward to having you...

Phoenix, Arizona
Reviewed 4 January 2017

This was our first place of stay when we landed in USA with 2 year old kid. And it did lived up to the expectation I had with ESA. Room was sufficient for the kid to play and airy. Kitchen is also equipped with all necessary equipment for cooking. Overall it was very nice experience.

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Helpful?
Thank vrajeshraval
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review. It is good to know your first impression of our hotel was a good one and the fully equipped kitchen was a welcomed addition in your room. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Denver, Colorado
Reviewed 5 December 2016

Stayed here for a work visit because it was close to meeting location. Rooms were clean, but that's about it. Noisy place, crying cats and kids. Strange smell in hallway and rooms so had to run air conditioner, with fan, entire night. Uncomfortable and squeaky beds and pillows. Breakfast is oatmeal, bagged muffins and granola bars. Not what I was...

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3Thank New2Colorado
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for the feedback about your stay at our hotel. The odors in the hallway and noise you described is unacceptable, and I sincerely apologize for your experience. To ensure your experience is not repeated, going forward we will have our staff walk the property more frequently to avoid these problems. Our team is committed to satisfying our guests,...

Montreal, Quebec, Canada
Reviewed 13 November 2016

Stayed for 2 nights. I was really impressed with what they offer and how they cater to the independent traveler. The checkin and front desk didn't really feel like a standard hotel and the services are pretty minimal, but not lacking. I would describe this place as having a hostel feel with a fancy room, but it was perfect for...

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Helpful?
Thank Thomas B
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

We appreciate you taking the time to share your experience. It is great know how pleased you were with the condition and quality of your room accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 9 November 2016

I really felt at home at the Phoenix-Biltmore Extended Stay America. Realy relaxing in peace and comfort. That was my intention, to relax in peace and still be able to be myself. Yep, my batteries were really uploaded by the time i went back home...;-) The staff is super friendly refreshing and very efficient. You can ask them anything, they...

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Helpful?
Thank ,Agnes V
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

It is so rewarding to read how well your stay was at our hotel. Reading the high-quality customer service you were shown is satisfying. We are also glad to read that you valued our accommodations and the peaceful atmosphere so much that you would stay with us again. Once more, thank you for posting your review. We look forward to...

Kennebunks, Maine
Reviewed 4 November 2016

The problems I have with this is that it is supposed to be xtended stay. They didnt have one item or utensil in the kitchen, you had to rent/buy them separately. Also, the breakfast was preservative laden plastic wrapped muffins or granola bars, Thats it! We arrived at 3am after a long and harrowing flight, I was sick the next...

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Helpful?
Thank lilac_gs

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Phoenix - Biltmore

Address: 5235 N 16th St, Phoenix, AZ 85016-3201 (Formerly Extended Stay Deluxe)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: ₹ 5,820 - ₹ 15,303 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Biltmore 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
Phoenix Extended Stay
Extended Stay Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Phoenix - Biltmore staff and other travellers.
1 question
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Weyerhaeuser, Wisconsin

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Questions? Get answers from Extended Stay America - Phoenix - Biltmore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you smoke or have pet, ask for ground floor. Construction is going on the south side of the hotel. This will last for a few months.”
 of 5 bubbles rclayr, 6 Mar 2017 | Read review
“Third floor is quietest. Elevator is fast.”
 of 5 bubbles carmenr85, 6 Jan 2017 | Read review
“might want to ask for a room on the pool side.”
 of 5 bubbles ThomasB744, 13 Nov 2016 | Read review
“Street side hearing all cars driving. Other side is very quite”
 of 5 bubbles 901agnesv, 9 Nov 2016 | Read review
“Top floor (third) for quiet rooms and facing the pool.”
  • Queen size bed in my room that was very comfortable.
  • Bathroom of my room.
  • Sitting area in my room.
 of 5 bubbles 84fredj, 2 Nov 2016 | Read review
5 of 5