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Luna Runtun, Adventure SPA

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Luna Runtun, Adventure SPA
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602 Reviews from our TripAdvisor Community

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Showing 233: English reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

The people of this hotel ruined our stay. We paid a lot of money to come here and we were treated like they prefered we not be in their way instead the staff, the reception were more worried about playing pool, Facebook and most importantly talking with their friends and ignoring the guest. I speak Spanish and English and understand... More 

Helpful?
1 Thank Hailey R
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thank you for contributing with such an extensive review. I’m personally disappointed to hear that you felt let down by our staff. Rest assured, I will be discussing your feedback with my team and addressing any issues. I can only apologise for your experience and assure you this isn’t the norm here. I hope we get the chance to show... More 

Zurich, Switzerland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 October 2016

We had a wonderful stay at Luna Runtun. Everything we could think of was taken car of. The room was amazing, the food delicious, the staff friendly, the price reasonable. We definitely come back here when in Ecuador :)

Review collected in partnership with this hotel

Helpful?
Thank Tinu R
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

It’s great to get such good feedback, thank you. More 

London, United Kingdom
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 October 2016 via mobile

Came with friends (3 girls, 1 guy). We all had a massaged and Sauna - then different scrubs etc. The whole experience was really top class and we all highly recommend it. Make sure you book ahead and are willing to spend around $60-120 for a worthwhile visit.

Helpful?
Thank Joshwright10
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thanks for your positive comments, it’s great to hear you had such a good stay! More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 September 2016

The place is great. All pools are calcium chloride. Service is good. We stay in the Huacnapac (biggest, most expensive room); however, by the time we signed the check was an amount and after a day $120 was added. $20 for spa? we never went to the spa and returned all robes and caps. Why we got charged? I asked,... More 

Review collected in partnership with this hotel

Helpful?
3 Thank kalhelnyc
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thank you for your feed back after your stay at Luna Runtun, Adventure SPA. We never charge for hidden fees. I would like to follow up on your concern, please send me details of your stay: name, dates, with attention to Gabriel Freire through our contact form on our website. I wrote to your inbox through this platform but I... More 

Colorado
Level Contributor
5 reviews
5 hotel reviews
Reviewed 4 September 2016

My husband and I loved our stay at Luna Runtun. The grounds were beautiful and our room was so clean, modern and romantic. The main restaurant has great food and we enjoyed our breakfast and dinner there. The service was good. We also got massages at the spa and it was so relaxing. I don't recommend so much the Cafe... More 

Helpful?
Thank ATravels46
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

We highly appreciate your comments and feedback on the impressions of your recent stay. ​​We will certainly take all your comments into consideration and corrective measures have already been taken.​ More 

Miami, Florida
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 31 August 2016 via mobile

Manager and customer service are rude and impolite. There is a way to answer a client/customer and this place knows nothing about it. View you get from the spa is nice but ive seen better, staff should realise that and change their behavior for the best.

Helpful?
1 Thank Christopher C
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thanks for taking the time to share your feedback. It’s really disappointing to hear that whilst we strive to offer our guests the very best service; on this occasion something went wrong. I can only apologise for your experience and assure you this is not the usual standard here. Best regards. More 

New Jersey
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 August 2016

My husband and I booked the anniversary package for one night. We had a beautiful room with and amazing view! The breakfast, lunch, and dinner were all delicious. We both enjoyed a very relaxing massage in the hotel spa. The pools were very nice and the view of Baños are specular! The only thing that we did not like were... More 

Helpful?
1 Thank Melissa M
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thank you for your review. ​We will take all your comments about the cap into consideration​.​ Remember to book on our website for best rates guaranteed. More 

australia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 August 2016

Stayed in the yoga suite, which must have the best views in Banos. You could sit in your room all day and just look out the window. Room well appointed. Jacuzzi didn't work, but was fixed relatively promptly. Service was average. Helpful staff with great knowledge, but seemed overworked. Had to wait to sign it at the pool for ten... More 

Helpful?
2 Thank asdAustralia
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

I am really sorry you did not enjoy the food, but thank you for your nice words about Luna Runtun, Adventure SPA. We just forwarded your suggestion to our Food & Beverage Management. I send you my best regards. More 

Evanston, Illinois
Level Contributor
238 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 15 August 2016 via mobile

Stayed here as part of a Pachamama Alliance Journey. An elegant resort high above Banos. Beautiful room, well appointed, with one of the most extraordinary views I've ever seen from any accommodation. Spa experience was marvelous. Good meals. Warm, helpful staff--many with good English, too.

Helpful?
1 Thank jaz79h
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thank you for your kind feed back after your recent stay at Luna Runtun, Adventure SPA. It´s good to hear you were part of this one-of-a-kind journey to Earth's most culturally and biodiverse region. Greetings from Baños, Ecuador. More 

Lyon, France
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 August 2016

We booked the Imperial Suite Atahualpa. Overall, it was a very disappointing experience. At check-out time (15:00), room was not ready despite the fact we had arrived at 12:00 and personnel had time to prepare. It can happen but nothing was done to make us wait in a comfortable way. Surpsisingly, compared to the comments we had read about the... More 

Helpful?
5 Thank RD01RD01

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Free Breakfast
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Luna Runtun, Adventure SPA is a Romantic Hotel for couples, family or friends. It is located in Banos, 170 km (2,5 hours drive) from Quito, the capital of Ecuador, 300 km (5 hours drive) from Guayaquil and 62 km (1 hour drive) from the Amazon rainforest. The setting is unique, surrounded by mountains, 70 waterfalls and thermal water. Spring weather, with an average temperature of 17 - 25°C all year round, and some rainy days. Luna Runtun's 310 acres of unspoilt Andean forest are located on the oriental flank of the active Tungurahua volcano (5.016M), 400m above the charming town of Banos, gateway to the Amazon rainforest, surrounded by Sangay and Llanganates National Parks. Enjoy 25 adventure activities: 11 hikes, rafting, canyoning, biking, horse backriding, travelling throughout the countryside, Amazon rainforest and birdwatching programs; 25 SPA treatments, 4 pools and jacuzzi with hot volcanic water, Runtun Restaurant with fusion food, Cafe del Cielo with 34 varieties of coffee, themed rooms and Romantic Suites decorated exquisitely. Spectacular views! With your loved one, family or friends; Luna Runtun has become the ideal place to celebrate special events: weekend getaways, vacations, relaxing, birthday, wedding anniversary, marriage proposal, honeymoon, reconciliations and romantic getaways. Our Adventure and SPA packages are the perfect combination for your trip to the Galapagos Islands. The volcano has been constantly active since 1999 and showers the sky with her spectacular show of fire and lava, allowing our visitors to partake in one of the world's most impressive natural fireworks displays from the safety of Luna Runtun and the charming town of Banos located in the secure area in the oriental flank of the volcano. Banos and Luna Runtun have not been affected by any type of material in the 16 eruptions in the last 400 years. The Basilica of Our Lady of Holy Water, built in 1944, is made of volcanic stones, as well as Banos City Hall. Adventure, rest, fun and a volcano in eruption. Welcome to the most complete destination in Ecuador! ... more   less 

Additional Information about Luna Runtun, Adventure SPA

Address: Via a Runtun Km 6, Banos 180250, Ecuador
Region: Ecuador > Tungurahua Province > Banos
Price Range: ₹ 18,274 - ₹ 18,274 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Luna Runtun, Adventure SPA 3.5*
Number of rooms: 29
Reservation Options:
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Also Known As:
Luna Runtun Hotel Banos
Hotel Style:
#3 Spa Hotel in Banos
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Questions & Answers

Here's what travellers have asked, with answers from Luna Runtun, Adventure SPA staff and other travellers.
7 questions
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Questions? Get answers from Luna Runtun, Adventure SPA staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some of the romantic suits say they have a view of the national park when it's actually the view of their garden or lettuce.”
 of 5 bubbles 440haileyr, 19 Nov 2016 | Read review
“they are nice. Well I paid $500 a nite for mine!!”
 of 5 bubbles kalhelnyc, 30 Sep 2016 | Read review
“Yoga suite has great views”
 of 5 bubbles asdAustralia, 18 Aug 2016 | Read review
“If traveling as a couple get one of the Romantic suites! We stayed in Mi Cielo and it was lovely! ”
 of 5 bubbles Mfloresaa, 29 Jun 2016 | Read review
“Fantastic rooms and grounds. ”
 of 5 bubbles MimiB370, 25 Jun 2016 | Read review
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