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Xelena Hotel & Suites

Traveller (1014)
Room & Suite (368)
Pool & Beach (118)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Quiet and majestic, Argentine Lake grants Xelena Hotel & Suites Hotel that peculiar elegance and beauty conveyed by the Patagonian spirit. A high caliber proposal designed for guests to enjoy the best landscapes of Argentine Patagonia, at all times of the year. Confort and warmth define the Hotel`s personality and make the perfect match with the personalized attention and services that it offers its guests. The hotel counts on a Spa, boutique, gourmet areas and function rooms for social and business events.
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Property amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Room Service
Free Parking
Breakfast included
Bar/Lounge
Spa
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Sauna
Shuttle Bus Service
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Park View
Bay View
HOTEL CLASS
Reviews & more
1,154Reviews
1,281Photos
13Q+A
60Room tips
Traveller rating
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  • 381
  • 151
  • 50
  • 23
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Popular mentions
El Calafate was our last stop on our 21-day trip to Argentina (2018-2019). It was also the 59th country I visited and at almost 57 years old, I have a good idea what a 5-star hotel should look like. It turns out that Xelena was a very unpleasant surprise that requires a warning
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Unlike some guests on here. I was impressed at check in. It was pleasant, a nice welcome and I was shown to my room. 311. The room was large. Pretty basic. The beds comfortable and bathroom ok. The room has no drinks making facilities nor water provided. I used the free
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Arriving at the Xelena hotel, my first impression was of amateurism at the check-in. We were early amongst the guests that came with the Aerolineas Argentinas flight from Ushuaia (part of the standard circuit), and yet it took ages to get the key and complete the check-in.
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We stayed here as part of our tour. Nice rooms and views. The food is inedible , ie minestrone is not water with vegetables. The wait staff in the bar need retraining , starters come first then entrees. I don’t except the staff to speak English but it’s a service job, you can’t
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Response from Hotel_Xelena, Director General at Xelena Hotel & Suites
Responded 2 days ago
Sorry for your experience at the restaurant with the food and the staff, we already take this to chef so he figure out what went wrong so it do not happen again. As for the staff at the front, they all speak english. We always find all our guest feed back really important. Thanks.
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We spent 3 days here and it was great. The room was big and comfortable, simple furnitures and comfortable bathrooms, pool is cool! They have a shuttle to the city centre every hour so that was very comfortable. Breakfast is nice, there is a bar that is open most hours of the
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Response from Hotel_Xelena, Director General at Xelena Hotel & Suites
Responded 2 days ago
Thanks for your comment, we really appreciate all our guest feed back, the temperature of the pool is set so it is no health harmful. The bus is set so all our guest can visit the town really easy. We are trying to improve the internet service, but the town acces to internet is really limited. Sorry to hear that you did not enjoy the food of the restaurant, we will try to improve this.
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
View from room.
Professional photo exclusively commissioned by TripAdvisorXelena Hotel & Suites
The Standard Room at the Xelena Hotel & Suites
Professional photo exclusively commissioned by TripAdvisorXelena Hotel & Suites
The Deluxe Suite at the Xelena Hotel & Suites
Lago a fundo do hotel
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I believe the kitchen stays open till 11:30pm or later. Most late tours get back around 9-10pm. Taxis in town will cost $365 pesos to get to the hotel. Keep in mind that Uber does not work in this region.
1 vote
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EL horario de verano es de 11 am desde el hotel hasta las 10 pm, cada 1 hora salvo el de las 2 pm que no hay. Desde el centro 11:20 am hasta las 10:20 pm cada uno hora salvo el de las 2:20 pm. El traslado se puede utilizar después de haber hecho el check in, no antes.
1 vote
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Creo recordar que los enchufes servían tanto para el sistema europeo como para el argentino. Me dicen mis hijas que cuando enchufabas diferentes aparatos, unos iban mejor que otros. Por si acaso nosotros llevábamos adaptadores. Cuidado con los que compres porque algunos no funcionan después
0 votes
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Cuanto sale un taxi del hotel al centro?
Hola, te sale $100 aprox. Lo pedís en el lugar dnd estes cenando/almorzando. Slds.
0 votes
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O hotel oferece os passeios com alguma agencia especifica? Qual? Alguém sabe os valores?
Oi Daniel. O hotel tem agencia especifica, porem no centro existem várias que você pode fazer a cotação. Valor do hotel: Safari náutico de duração 5 horas, 2100 pesos + ingresso do parque (500 pesos). Acabei comprando o Safari náutico menor (1hora) + passeio no parque nacional = 830 pesos (+- 50 Dólares), no centro. Lembrando que isso não inclui o ingresso ao parque, que custa 500 pesos.
0 votes
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123
"Check the location of the room, avoid first floor"
"The deluxe rooms have pretty good views of the lake"
"Beds are hard and my back hurts"
"Lake view all the way - totally worth it"
"Wonderful stay here with lake view room"
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PRICE RANGE
US$ 115 - US$ 334 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
xelena deluxe hotel el calafate
LOCATION
ArgentinaPatagoniaProvince of Santa CruzEl Calafate
NUMBER OF ROOMS
70
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