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Sheraton Iguazu Resort & Spa

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Sheraton Iguazu Resort & Spa
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2,804 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Iguazu Resort & Spa
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Showing 1,869: English reviews
Colchester, United Kingdom
Reviewed 1 November 2013

The location of this hotel is brilliant with great views of the Falls. Public rooms are spacious but lack any character. Bedrooms are tired, particularly bathrooms. The hotel needs to be refurbished. Staff are good and the food is excellent. Overall, an expensive hotel given the state of bedrooms.

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Helpful?
1Thank 590David
Cristian B, Guest Relations Manager at Sheraton Iguazu Resort & Spa, responded to this review

Thank you for your review about your stay with us!! We takes very seriously all feedback from our guest, as this helps us to improve our services every day. We are glad to know that you enjoyed our location and great views. We hope to welcome you again soon Sincerely, Cristian.

Dallas, Texas
Reviewed 1 November 2013

I must admit, after reading the reviews for this hotel, I seriously considered changing my reservation. I am so glad that I did not do this, and stayed at the Sheraton. There are lots of positives and negatives about this hotel. I guess it depends on you, the individual guest, which things are the most important to you. First, lets...

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Helpful?
1Thank reichen10
Cristian B, Guest Relations Manager at Sheraton Iguazu Resort & Spa, responded to this review

Thank you very much for your comments!! We are pleased to know that you enjoyed your stay with us. Your comments motivate us to work every day filled with pride. As you said, we are constantly doing maintenance work in order to improve our facilities. At this time we are painting the entire hotel. We look forward to welcoming you...

Sacramento, CA
Reviewed 30 October 2013

I stayed at the Sheraton Iguazu Hotel and Spa in Iguazu Falls, Argentina. While the hotel is the only one in the actual National Park and closest in proximity to the actual Falls area, there are other options but none that were close to the park. My experience at this hotel and it's customer service were atrocious. Upon checking in...

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3Thank TravelerBob0809
Cristian B, Guest Relations Manager at Sheraton Iguazu Resort & Spa, responded to this review

Thank you for your review!! I would like to apologize for the inconveniences you `ve experienced at the check in time, I can assure that those things are not representatives of our services and culture standards. Our guest`s satisfaction is our top priority. We truly appreciate your constructive comments. We look forward to see you son in Iguazu. Sincerely, Cristian.

New York
Reviewed 27 October 2013

Sheraton is the only hotel within Iguazu Park which makes it entirely worth it to stay here. You can see the falls from the hotel which is pretty amazing. The daily breakfast is pretty large and diverse. The lodging and feel of the hotel in general (as other reviewers have said) does feel a little dated. Would almost be nicer...

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Thank Issamelissa
Cristian B, Guest Relations Manager at Sheraton Iguazu Resort & Spa, responded to this review

Thank you very much for taking the time to give us your opinión related to your stay. Your comments are very helpfull to improve our services. It`s really nice to know that you enjoy your vacation in Iguazu. We hope to see you son. Cordially, Cristian.

Bainbridge Island WA
Reviewed 26 October 2013

Overall rating is based upon hotels within this class Physically and service-wise, the hotel is mediocre if not a little run down. It seems as though some renovation has been done, but there is peeling plaster and the outside really needs to be painted. It's probably tough keeping a hotel up when you are in a rain forest. The beds...

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Thank Kat&John
Cristian B, Guest Relations Manager at Sheraton Iguazu Resort & Spa, responded to this review

Thank you very much for your remarks!! Your comments help us to detect our faults, just so we can make the corrections necessary to achieve our main goal, that is to provide our guests with excellent quality and best services. Let me tell you that we are constantly doing maintenance. At this moment we are painting the entire hotel. Is...

Washington DC
Reviewed 23 October 2013

We spent two nights at the Sheraton, after spending one night at the Hotel Cataratas on the Brazilian side of Igauzu Park. As noted in other reviews, the location is unbeatable. We had a 3rd floor room (2 double beds) facing the falls with a small private deck with the most incredible views and amazing bird watching in the early...

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1Thank family_of_4people
Cristian B, Guest Relations Manager at Sheraton Iguazu Resort & Spa, responded to this review

Thank you very much for your comments!! We apologize if something during your stay was not to your liking. We are glad to know that you have enjoyed the special view of the room. We look forward to welcoming you again soon. Best regards, Cristian.

buenos aires
Reviewed 23 October 2013

We booked a room for xxx USD a night but when we paid they charged us two times the price it was shown on THEIR website. A couple next to us was having the same problem while we were paying. We think a classy hotel should be prepared for this kind of mistakes. Really dissappointing.

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1Thank alejandro p
Cristian B, Guest Relations Manager at Sheraton Iguazu Resort & Spa, responded to this review

Thank you for taking the time to review our hotel! Please feel free to contact me at cristian.baez@sheraton.com so I can investigate this further, as I woul appreciate the chance to prevent similar events fron accurring. Sincerely.

Melbourne, Australia
Reviewed 23 October 2013

This hotel is great but I was disappointed at the response when I asked if I could buy one of the placemats from the hotel dining room. I would understand if I had asked for one at no charge but I was prepared to pay for it. I think the hotel should review if someone wants to buy something like...

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1Thank JANETTE H
PUERTO RICO
Reviewed 23 October 2013 via mobile

The only reason this hotel is a 5 star is for the location. A/C was not working well and when we called the front desk we were told it's centrally controlled....really ? Then why to have an individual control in the room... There was no water pressure and the shower needs replacement, WI FI functions well only in the Lobby,...

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Thank LUISMOLINARY
Cristian B, Guest Relations Manager at Sheraton Iguazu Resort & Spa, responded to this review

Thank you very much for your review!! Our gues`t is our top priority, that is why I ask you to accept my apologies if something in your stay was not to your liking. Remember you can always get promotions on our web site. We look forward to see you son again, so you can enjoy again our best meals. Best...

Asheville, North Carolina
Reviewed 22 October 2013

I know reviews haven't always been positive for this property, all I can say is that we had a great experience. Service was very good, the view is great. Staff was attentive. The hotel itself is a bit old, but they are working hard on it. Our room had been completely remodeled and had wonderful terrace. And a shower fitting...

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Helpful?
Thank Dwight J
Cristian B, Guest Relations Manager at Sheraton Iguazu Resort & Spa, responded to this review

We sincerely appreciate your comments about our hotel. I will share it with all the people who work here, they will be happy to know that could make your stay more enjoyable. We hope to greet you again son. Best regards, Cristian.

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Iguazu Resort & Spa

Address: Parque Nacional Iguazu, Iguazu National Park 3370, Argentina
Region: Argentina > Litoral > Province of Misiones > Iguazu National Park
Price Range: ₹ 22,307 - ₹ 33,699 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Iguazu Resort & Spa 4*
Number of rooms: 176
Reservation Options:
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Also Known As:
Sheraton Iguazu Hotel Iguazu National Park
Sheraton Iguazu Resort And Spa
Sheraton Iguazu National Park
Iguazu National Park Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Iguazu Resort & Spa staff and other travellers.
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Questions? Get answers from Sheraton Iguazu Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“falls side for the view”
 of 5 bubbles EMcCdn, 17 Jan 2017 | Read review
“get fall view.”
 of 5 bubbles 297hp, 15 Jan 2017 | Read review
“May as well stay with waterfall view if you are going to stay here”
 of 5 bubbles EdB328, 14 Jan 2017 | Read review
“If you plan on truly enjoying the park and spending time outside, spend an extra $100 per night for a view of the falls.”
 of 5 bubbles Jeanna007, 13 Jan 2017 | Read review
“Jungle view rooms are more than adequate - I wouldn't personally pay more for the Falls view.”
 of 5 bubbles Warick464, 13 Jan 2017 | Read review
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