Sheraton Buenos Aires Hotel & Convention Center
Calle San Martin 1225 1275, Buenos Aires C1104AKC Argentina
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#217 of 1,136 hotels in Buenos Aires
Location
Cleanliness
Service
Value
Sheraton Buenos Aires Hotel & Convention Center is here to help you seize the moment in Argentina. Our 5-star hotel is ideally located to explore San Telmo, Palermo, Puerto Madero and other neighborhoods of Buenos Aires, Argentina. Maximize work or play with our full-service business center and Club Lounge access, or finish the day with a refuel at Buono Italian Kitchen or a specialty cocktail at Doce25. Unwind in privacy with in-room dining where our hotel rooms' soundproof windows, wooden décor, and marble bathrooms guarantee serenity.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Car park
Wifi
Paid wifi
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Massage
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bidet
Seating area
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Great View
Languages Spoken
English, Spanish, Portuguese
Location
95Great for walkers
Grade: 95 out of 100
50Restaurantswithin 0.5 km
32Attractionswithin 0.5 km
Calle San Martin 1225 1275, Buenos Aires C1104AKC Argentina
Name/address in local language
Getting there
RetiroBuenos Aires Underground3 min
General San MartínBuenos Aires Underground7 min
2552Reviews40Q+A100Room tips
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We stayed here two nights. The location is good. The hotel is good. The breakfast is good, nothing special. The rooms are a mixed bag but overall not good. Biggest issue is the terrible sound insulation of the other rooms' doors banging. You can not only hear the loud banging but also feel them! That does not lend to a restful night sleep or stay. Other issue are the bed linens which seemed to be synthetic and harboured the faint odours of previous users! The mattresses were good. The pillows were good. The bathroom was good with decent water pressure throughout. The bath towels were good. There was a complimentary bottle of water for the stay. The chair in the room was the most run-down I have ever sat in, even though it was upholstered, it felt like I was sitting on the bare wooden frame at the front edge of the seat. It also seemed that whole sections were closed off for renovations, and the construction noise started pretty early and could be heard. I cannot recommend this hotel because of the noise issues. I am not sure if the slamming door noise issues can be fixed but that is a big issue.…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yanina Catena, Guest Services / Front Office at Sheraton Buenos Aires Hotel & Convention Center
Responded today
Mapleleafer007 thank you very much for taking the time to review our property. We base our training and investments upon guest’s comments like yours. Therefore we treasure this information very much. We deeply apologize if your stay with us was not as comfortable as should be. We did not meet your expectations regarding the room conditions and the quality they should have. We have already shared your comments with all the departments that were involved, to make an improvement and take the necessary measures to avoid repetitions. We hope you give us the privilege of welcoming you back soon, Once again, our most sincere apologies and we truly hope we’ll have the pleasure of welcoming you back to the Sheraton Buenos Aires Hotel. Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Words cannot accurately describe how terrible the customer service is at this Sheraton. Actually there are words I'd like to use but they'd instantly get me banned from this website. I'm two nights into a six night booking at this hotel. They are doing massive construction works within the building but didn't bother to block out the rooms adjacent to the work areas and as such I have been woken up early each morning by the noise of hammer drills, sawing, hammering, chisels, grinders, etc. After the first morning of what was quite literally a "rude awakening" I spoke to a man at reception and asked about moving rooms. He said that the hotel didn't anticipate the noise would continue the following day, but if I did need to move they would make it a priority. The second morning (today) I was woken up again by the same noises. I spoke to the same man at reception and demanded that I be moved to a new room. He told me that housekeeping would prepare a new room for me. When I told him that I had to leave for work within the next 45 minutes, he instructed me to leave my belongings gathered together and that housekeeping would move them to the new room in my absence. My situation would be a "priority," in fact. That's what he promised. So I completely packed up my suitcases and left them in a neat pile in the room. I've just returned from a long day at work--midnight--and approached the front desk to ask which room I'd been moved to. It took three employees 15 minutes to determine that not only had I not been moved, but that there were no rooms available to move into...despite the earlier assurances that I was a "priority." And, get this, the construction will resume early tomorrow morning...a Saturday. Un-freaking-believable. The greedy arrogance of this hotel manager to, first of all, sell rooms immediately next to those under constrction...and, secondly, to promise solutions and then completely ignore them! This property is an absolute joke. Feel free to stay here if you enjoy being woken up by hammer drills and then having the staff do absolutely nothing about it despite multiple requests, multiple days in a row. This hotel is garbage.…
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Do not stay here if you actually want to sleep.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yanina Catena, Guest Services / Front Office at Sheraton Buenos Aires Hotel & Convention Center
Responded 2 weeks ago
Thank you very much for taking the time 112leifd. We base our training and investments upon guest’s comments like yours. Therefore we treasure this information very much. We deeply apologize if your stay with us was not as comfortable as should be. We did not meet your expectations regarding the room conditions and the quality they should have. We have already shared your comments with all the departments that were involved, to make an improvement and take the necessary measures to avoid repetitions. Once again, our most sincere apologies.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My sojourns at the Sheraton Buenos Aires hotel have been a recurring delight, with three visits this year dedicated to professional engagements. The hotel's prime locale, gastronomic excellence, exemplary service, and luxuriously appointed rooms have consistently garnered my appreciation. Notably, the managerial prowess of Yanina serves as the epitome of a perfect hostess, elevating the overall experience.
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yanina Catena, Atención al huésped/Recepción at Sheraton Buenos Aires Hotel & Convention Center
Responded 2 weeks ago
We are especially proud and grateful for your review Gourmetbrasilia, we hope to see you soon and thank you for your loyalty to Sheraton Buenos Aires.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed twice on a recent trip. Check in lines were long and rooms were not ready by check in time. I overheard many unhappy guests with the same situation. Worst problem. People had to rejoin long lines to get their keys. Rooms are dated but clean. Super disappointing since this is a great location and a Sheraton hotel
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Long check in times
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yanina Catena, Atención al huésped/Recepción at Sheraton Buenos Aires Hotel & Convention Center
Responded 4 weeks ago
Thank you windycitygirl2 for your recent review of our property. I am really sorry to read about the check-in experience also I appreciate your suggestions to improve our service. I will share your feedback with the hotel leaders, feedback is much appreciated it.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Buyer beware — don’t stay here. I’m in hotels over 60 nights a year all over the world — from luxury to basic. This place is a dump! The owners should be ashamed of themselves and Marriott should stop this from their brand. Location is great and staff are nice. The bones of the hotel are excellent. It could be a great place if the owners invested in it. The executive lounge was decent (I’m Marriott Platinum). Also, room was a nice size. But the room was in significant disrepair. Mold on vent. Wallpaper coming off wall. Significantly worn carpet that was coming up in several areas. The headboard had all sorts of scratches fabric. The room smelled of smoke. We had several other rooms with our group and everyone complained about the state of rhjngs.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yanina Catena, Atención al huésped/Recepción at Sheraton Buenos Aires Hotel & Convention Center
Responded 4 weeks ago
Dear BoysInNY, we really appreciate your feedback and we are deeply sorry to read that we could not meet your expectations. We are working on some projects to update our rooms and facilities. The voice of our guests is the most powerful tool we have to focus on those areas that require our immediate attention.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overpriced. We stayed for one night. Overpriced given the poor state the hotel is in. Certainty not 4 star accommodation and would put me off staying at any Sheraton going forward. Key things to note: No coffee or tea facilities in the room. Cold water tap failed Stains on the carpet. Paint and Wallpaper peeling off Very average breakfast Only positive was the staff are nice and helpful.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Yanina Catena, Guest Services / Front Office at Sheraton Buenos Aires Hotel & Convention Center
Responded 1 Sept 2023
Dear symondr, first of all I request you to please accept my sincere apology regarding your experience in our property. This disappointing feedback is certainly a matter of concern to us besides losing the trust which we built over the years. On a personal level, I appreciate your patience, cooperation and understanding in this matter. It is our privilege to have you as our valued customer and we want to make sure you are always taken care of. You are certainly the type of guest that we would like to retain and thank you for bringing this to our end. We appreciate your valuable time and thank you for contacting us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I really give this a solid very good hotel for many reasons. I attended a convention here and stayed a day and a half longer secondary to flights. It is in a marvelous location to get around in Buenos Aires, or even to take a ferry for an excursion to Uruguay. Uber and taxis are very very and expensive. As long as you use a visa you get an extremely good exchange rate the hotel room was slightly dated but not that bad at all. Extremely clean and very comfortable bed excellent housekeepers as well. I found the front desk and the concierge‘s very helpful, there is one thing that I couldn’t stand about the place and that was no coffee maker in the room! I have gotten over it because they have a very good coffee store down in the lobby, but I drink a lot of coffee, so this is a big no-no, but because the hotel and everything else or so pleasant, I’m still giving them a four out of five stars. Also, I will say that the convention area was very good.…
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Date of stay: August 2023Trip type: Travelled on business
Room Tip: I was lucky to be on the 16th floor, which was pretty quiet and the rooms felt like they were in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yanina Catena, Guest Services / Front Office at Sheraton Buenos Aires Hotel & Convention Center
Responded 1 Sept 2023
Thank you BusinessPrOfessiOnal for your review and for having chosen us. We really appreciate your comments and the opportunity you are giving us to improve our service, we will keep in mind. Have a wonderful day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
An exciting experience of Buenos Aires with beautiful views of the city and the river. The hotel cuisine provides excellent meals mostly alacarte with occasional buffet menus, the seafood choice is generous with choice of Salmon and Tuna dominating. The hotel accommodation, restaurants and bars are truly 5 star with 2 interconnected facilities for Marriott and Sheraton with helpful and cordial staff. A walking distance to the main business street for all shopping and sightseeing.
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Date of stay: April 2023Trip type: Travelled with friends
Room Tip: Travel light, shop alot.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yanina Catena, Atención al huésped/Recepción at Sheraton Buenos Aires Hotel & Convention Center
Responded 15 Aug 2023
Dear WaweruN1, we read your review and are very happy to know you enjoyed your time at the Sheraton and we hope to see you again very soon for your next stay in Buenos Aires!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The lounge food was great with an awesome view on the 22nd floof. We go there a lot since they have variety of good food, (meat, veggies, fruit, bread, cakes) drinks and coffee options. The lounge team was awesome! Thank you Melina, Diego and Karen for your kindness and hospitality towards our family during our stay. Melina can speaks English, Italian and Spanish. They always ask us with a friendly smile if we need anything to include a beer or a glass of wine. They made us feel comfortable there. All the hotel staff was very friendly and helpful in general. Wifi and big screen TV in our room. The view of the clock tower and the city was great. I highly recommend this hotel.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Yanina Catena, Atención al huésped/Recepción at Sheraton Buenos Aires Hotel & Convention Center
Responded 22 Jun 2023
Thank you WiiTran, we are very proud to know that you have enjoyed an excellent stay with us. You are welcome to come again to Sheraton Buenos Aires whenever your plans brings you back to our adorable city.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not worth repeating that the rooms in this hotel have seen their best days. Positive: bed is comfortable, room size is good, breakfast buffet is ample (although very little changes if you stay longer), nice business lounge on 22nd floor. Negatives: elevators have no security - anyone can go up to every floor - the wifi/internet is wonky to say the leas and the lobby bar tends to get rowdy in the afternoon.
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Date of stay: May 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yanina Catena, Guest Services / Front Office at Sheraton Buenos Aires Hotel & Convention Center
Responded 29 May 2023
Thanks MiamiBiz for pointing out what we can do better in the future; we really appreciate your valuable feedback. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. It is our goal to retain you as a satisfied guest and will hope to serve you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹14,852 - ₹24,113 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton buenos aires hotel buenos aires, sheraton buenos aires hotel and convention center, buenos aires sheraton
LOCATION
ArgentinaCapital Federal DistrictBuenos AiresRetiro
NUMBER OF ROOMS
740
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Frequently Asked Questions about Sheraton Buenos Aires Hotel & Convention Center
Which popular attractions are close to Sheraton Buenos Aires Hotel & Convention Center?
Nearby attractions include Silvia y Mario Shop Florida (0.4 km), Basílica del Santísimo Sacramento (0.3 km), and Torre Monumental (0.1 km).
What are some of the property amenities at Sheraton Buenos Aires Hotel & Convention Center?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Buenos Aires Hotel & Convention Center?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Buenos Aires Hotel & Convention Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Buenos Aires Hotel & Convention Center?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Sheraton Buenos Aires Hotel & Convention Center?
Conveniently located restaurants include St. Regis Restaurant, Buono Italian Kitchen, and Dada Bistro.
Are there opportunities to exercise at Sheraton Buenos Aires Hotel & Convention Center?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Sheraton Buenos Aires Hotel & Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Buenos Aires Hotel & Convention Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Buenos Aires Hotel & Convention Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Buenos Aires Hotel & Convention Center?
The staff speaks multiple languages, including English, Spanish, and Portuguese.