Ker Recoleta Hotel
Calle Marcelo T de Alvear 1368 Capital Federal, Buenos Aires C1058AAV Argentina
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About
#211 of 513 hotels in Buenos Aires
Location
Cleanliness
Service
Value
Located in an exclusive area, the charming Ker Recoleta Hotel offers 92 rooms and suites, combining design, coziness, technology and comfort. The hotel is located between the Recoleta neighborhood and downtown Buenos Aires, at walking distance from the main shopping centers, tourist spots, and major neighborhoods of the city, including fast access to airports and bus/railway terminals.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Meeting rooms
Spa
Concierge
Non-smoking hotel
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Breakfast buffet
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Private bathrooms
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish, Portuguese
Location
100Great for walkers
Grade: 100 out of 100
113Restaurantswithin 0.5 km
52Attractionswithin 0.5 km
Contact
Calle Marcelo T de Alvear 1368 Capital Federal, Buenos Aires C1058AAV Argentina
Name/address in local language
Getting there
TribunalesBuenos Aires Underground7 min
UruguayBuenos Aires Underground10 min
1208Reviews21Q+A17Room tips
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- 75
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The only good thing was the attention at check-in (Friday at 15.40). A lot of things were not up to the standard of a 4-star hotel: There were no tea bags or coffee bags in the room. When I called the reception they told me that I had to go PERSONALLY to the restaurant and buy it there. Tea bags and coffee are always courtesy of the place, even in the most humble bed & breakfast. The wifi in the room worked poorly. The air conditioning hot/cold was old and did not work constantly. The lift was not responsive (we ended up using stairs several times because while going down if it stopped on another floor, it lost the "original order" and went back up). In the spa there was no staff constantly, such as asking for towels, turning on the heating in the pool area, pushing the button that activates the hydro-pool; or even turning the saunas on before we arrived at 12 (noon) and they had time to warm up (having booked the space the day before). When we told reception they responded badly, saying that there is never anyone there, which is not true because the day before there was a person there and that day, at about 13:00, the same person also arrived. In the spa, we were not allowed to take our towels to our room, which is ridiculous. It is also very poor that they do not offer dressing gowns and sandals in the spa and you have to bring your own from your room. Breakfast was very sparse and of average quality. The cold cuts were reduced to ham and not very good either. The chipás were clearly frozen and not "fresh" or tasty. The best were the scrambled eggs and the potatoes and yoghurts. The juice was terrible. A 4-star hotel can not have natural juice and instead put diluted and poor-quality industrial juice. The coffee was passable... I didn't try all the pastries, of course, but the croissants were good. The bathroom in the room did not have a disposable/travel toothbrush and toothpaste. Going down the stairs one found the trays removed from the rooms resting on the floor, really a scene of very poor hygiene and decorum. The Frigobar in the rooms was empty. I went 7 years ago and returned on 26/27 June 2022 and the decadence is really tremendous, I will not return again and obviously, I will comment on this to my acquaintances.…
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Date of stay: June 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Service was excellent. Bed was super big and comfortable. Breakfast was very good. Any problems or questions were quickly resolved or answered. English is spoken by almost everyone. We were upgraded as they weren’t so busy. We ended up coming back for an extra week. Only problem was the same bath with no taps!
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Date of stay: April 2022Trip type: Travelled as a couple
Room Tip: Be patient with the lifts!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Excellent location in Buenos Aires. Very clean hotel and Covid-19 safe. The best of it was their staff. Very attentive, customer service focused and always ready to help in order to make you feel welcome and happy. There were a series of issues with my booking and other stuff but Florencia managed to sort them all out!!! Thank you a million for your professionalism and patience!!! THANK YOU!!!
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Date of stay: January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Most rooms have no outside window. So it is constantly dark. The smell in our bathroom was terrible. The staff is ok, the swimming pool is ok but the access is too limited. Breakfast is too busy. Between 9.30 and 9.45 there is no space and at 10 sharp they take the buffet away. Not advisable.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I have never been to a filthier place. Ever. Photos are an absolute lie, the place is dirty, the chandeliers are actually opaque, so dusty!!! At the corners of the lobby one can find hairballs, schmutz all over the sink, ceiling infiltrated, rusty faucet and shower. The bed had sheets that looked as if somebody had already laid there. Decoration is poor. I could not stay longer than 5 minutes in the room. PLEASE RUN WHILE YOU CAN.
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Date of stay: May 2019Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Choose a different hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from KerHoteles, Director Comercial at Ker Recoleta Hotel
Responded 6 Jun 2019
Dear guest We thank you for sharing your comments with us. We deeply regret not having lived up to your expectations. For us it is a surprise to receive such strong criticism, without doubt we will analyze it strictly with each corresponding sector in order to get the best. We are at your service,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for a week. Nice free breakfast, pool which we didn't use but all the people that worked there were helpful to us. Location was great too. Very helpful when we asked girl directions and for places to eat.
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Date of stay: November 2018Trip type: Travelled with family
Value
Cleanliness
Service
Room Tip: The higher the better
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from KerHoteles, Director Comercial at Ker Recoleta Hotel
Responded 4 Feb 2019
Dear Kendra Thank you very much for sharing your experiencie with us. We are glad to know that you had a pleasant stay. Best wishes,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would not recommend anyone to stay at this hotel! Decoration is sad, the hotel is in a poor state. It seems that o one it taking care of it. Staff are also not so nice! Thank God I just stayed for one night!
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Date of stay: December 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from KerHoteles, Director Comercial at Ker Recoleta Hotel
Responded 26 Dec 2018
Estimado Huésped Lamentamos no haber estado a la altura de sus expectativas. Para nosotros es esencial conocer la opinión de aquellos que nos eligen y nos comparten sus comentarios. Ker Recoleta Hotel & Spa recibe excelentes referencias y ofrece un producto que tiene una gran e relacion precio - calidad. Quedamos a su entera disposición!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst hotel I’ve stayed in in BA. It’s dirty and the staff are rude, poorly trained and generally useless. Breakfast is rubbish and check out was unacceptably slow. The rooms are very dingy and the whole place is in need of a refurb
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Date of stay: November 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from KerHoteles, Director Comercial at Ker Recoleta Hotel
Responded 12 Dec 2018
Dear Sean Thank you for sharing your opinion with us. We regret not living up to your expectations. The opinion of our guests is very important for us and we work very hard to create great experiences. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Definitely not worth what it costs. - Overburdened staff and facilities not taken care of. 2hs+ to be served dinner - Poor WiFi, sometimes lost connection; Poor view - Kind of OK Pool - Location is rather practical
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Date of stay: August 2018Trip type: Travelled as a couple
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from KerHoteles, Director Comercial at Ker Recoleta Hotel
Responded 29 Aug 2018
Dear Federico We thank you for sharing your experience and opinion. For us it is essential to receive feedback from our guests in order to find things in which we can work to improve the quality of service. We are at your disposal, Best Wishes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very dirty. The pool area had a stinky smell and was dirty. The floors were dirty and the doors had the finger prints of thousands of people that visited the place during the last years. The warpool was "green" and the water was probably not changed in the last months.The room had a dirty washroom where we could find others people hears. The room was stinky and the humidity inside made very difficult to sleep. You could see the personel around doing very little. Lack of mantainence was evident. For instance at the main entrance, corridors, elevators, and the sauna. People were not very friendly neither. The breackfast was plenty of artificial stuff and the drinks were just undrinkable. Something we did not know was that you need to book the pool because it is small and they do not allow more than 4-5 people per shift. In any case we did not really use that dirty pool…
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Date of stay: April 2018Trip type: Travelled with family
Value
Location
Service
Room Tip: do not chose this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from KerHoteles, Director Comercial at Ker Recoleta Hotel
Responded 23 Apr 2018
Dear Guest Thank you for sharing your opinion. It is very important for us to know what our guest think about the services that we provide. Our Spa is open from 10 to 20hs, as the space is limited, we organized the access within shifts (duration: hour and a half) for 20 people, in order to assure that our guests can use every facility we prodive, it is not for 4-5 people as you mentioned. As your disposal Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$63 - $96 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ker recoleta hotel and spa, ker recoleta hotel buenos aires
FORMERLY KNOWN AS
Howard Johnson Hotel & Suites Recoleta
LOCATION
ArgentinaCapital Federal DistrictBuenos AiresRetiro / El Centro (Downtown)
NUMBER OF ROOMS
92
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Frequently Asked Questions about Ker Recoleta Hotel
Which popular attractions are close to Ker Recoleta Hotel?
Nearby attractions include Stand Up Club (0.2 km), Teatro Nacional Cervantes (0.3 km), and Game House (0.2 km).
What are some of the property amenities at Ker Recoleta Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Ker Recoleta Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ker Recoleta Hotel?
Guests can enjoy an on-site restaurant during their stay.
What are some restaurants close to Ker Recoleta Hotel?
Conveniently located restaurants include Rapanui, Gran Bar Danzon, and Norte.
Are there opportunities to exercise at Ker Recoleta Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Ker Recoleta Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Ker Recoleta Hotel?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Ker Recoleta Hotel?
Many travellers enjoy visiting Recoleta (1.1 km), Museo Nacional De Arte Decorativo (2.1 km), and Basilica de Nuestra Senora Del Pilar (1.3 km).