DecO Recoleta Hotel
Calle Suipacha 1359 Entre Juncal y Arroyo, Buenos Aires C1011ACC Argentina
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$140
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$141
$112
Expedia.com$140
Official Hotel$140
Trip.com$141
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About
#142 of 513 hotels in Buenos Aires
Location
Cleanliness
Service
Value
DecO Recoleta Hotel is a modern 4-star hotel where design, colors, light, sounds, aromas and textures are carefully thought out. The details of its decoration improve the experience and give life to each environment. Located near prestigious art galleries, theaters, museums and shopping areas make it a good choice for every guest. A unique option for architecture, art and gastronomy lovers. An artistic collection that places you in the center of the exhibition.
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Property amenities
Paid private parking on-site
Wifi
Restaurant
24-hour security
Baggage storage
24-hour front desk
Dry cleaning
Laundry service
Car park
Breakfast available
Concierge
Non-smoking hotel
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Room features
Air conditioning
Safe
Telephone
Private bathrooms
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
91Restaurantswithin 0.5 km
36Attractionswithin 0.5 km
Contact
Calle Suipacha 1359 Entre Juncal y Arroyo, Buenos Aires C1011ACC Argentina
Name/address in local language
Getting there
RetiroBuenos Aires Underground6 min
General San MartínBuenos Aires Underground6 min
751Reviews7Q+A15Room tips
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Brilliant location but definitely not 4* In a really lovely area next to a lot of bars and cafes and shops . Felt very safe walking around and easy to walk to so many places from here . Our first night here was a disappointment. Arrived after a 14 hour flight and understandably we couldn’t check in as too early but no where to shower so had to change in a very small toilet and carry on until check in time . Rooms very big, no nice views but that doesn’t matter . Everything a little run down and bits of furniture falling apart . I think they are slowly doing it up . Pool had water in but covered in leaves and a layer of dirt . Second time was very different. We could check in early , nicer room and reception most helpful Breakfast is good . If you want a budget hotel with good location this is good .…
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerencia Recoleta, General Manager at DecO Recoleta Hotel
Responded 1 Dec 2022
Dear Wendy, thank you for your opinion. We will work on the points you commented about the hotel. We look forward to welcoming you on your next visit to Buenos Aires. Best regards. Natalia Auerbach (operational coordinator)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have travelled the world extensively over the last 40 years and this has to rate as the worst checking in experience ever. We had reserved a room for 3 adults with the hotel directly and had a confirmed booking. We dropped our luggage off with the hotel, placed our personal belongings in the hotel safe on the Sunday morning and were told we could not check in until after 3pm and they would take our payment then. We spent the day sightseeing around Buenos Aires, having a lovely meal at Don Julio (a great place to go for the best steak), and returned to the hotel @10.30pm only to be told that they had no room available for the family. It appears that @ 5pm that day a guest suffered a broken pipe in their room and the reception staff had decided to give them our room and find us alternative accommodation in another hotel. The alternative accommodation was two single beds in a disabled room for a group of three. Naturally we were upset, the hotel did not offer to pay the differential, and were unwilling to even pay the taxi to our new accommodation. In addition we had organised for a private Gaucho trip to pick us up from their hotel on the Monday morning. What happened next was bearing on the farcical. A reception staff member decided to call the police as they believed we were being aggressive. The police arrived, and lucky for us our son is a fluent Spanish speaker. They sided with ourselves, told the reception staff member that they should not have been called out and due to the fact the hotel were unwilling to pay for a return taxi fare gave us a lift to the other hotel. We then returned to the hotel on the Monday morning in time for our tour and booked into the hotel using a British Airways voucher for the Monday night (10 October) On the Tuesday when we checked out to return to Chile my wife and son spoke to the manager. The manager was not aware of the police being called and our circumstances (very poor internal communication). They explained all of the circumstances and we have been offered 1 nights free accommodation which we will never take. We have to date not received any explanation as to why no one contacted us on the Sunday to inform us that reservations had changed our hotel and as to why we had been rebooked into a room with 2 single beds. In addition when we stayed on the Monday night, the enamel paint was flaking off the bath, the sink taps were not fixed to the basin (refer pictures attached) and the breakfast milk was sour. Due to our experience it is difficult to recommend this hotel to anyone…
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Date of stay: October 2022
Value
Location
Service
Room Tip: Check in early to make sure no one from reception decides to move you to another hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed 4 nights in what was sold as a "deluxe suite" in the Deco Recoleta Hotel. The check in process was a bit painful, but we got there in the end. We took the tiny lift to the fifth floor. Our suite was spacious and comfortable, but dated. Everything worked fine, and the housekeeping was attentive. The hotel did some laundry for us and it was back the same day. We could have got it done much more cheaply at one of the nearby laundries, but we went for the convenience. The breakfast in the hotel was ok. The area is great for restaurants. Try Floreria Atlantico just around the corner. It is a "hidden bar" in the basement of a florist shop. Great fun. If you don't want to pay top dollar for a flash hotel, this is not a bad place to stay.
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip: We got a suite for little more than a standard room. Don't expect views. Our view was of the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerencia Recoleta, Director General at DecO Recoleta Hotel
Responded 9 Mar 2020
Thank you Felix for your visit to DECO Recoleta and for your comments that help us improve our service and in consequence, our guests experiences. We hope to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location was a short walk from main square, so that was good. Room was clean, basic white, no art, wooden floor looked new. Bathroom needed painting, dark stripe around floor, possibly from a flood? Carpet in hallway was filthy. Reception area was friendly, but often loud music or podcasts were playing, very noisy while waiting in lobby for tour pick up. Elevators very small, needed two for my husband and I to get us and our luggage up to our room. For the price, it was ok, but may be worth spending a few extra pesos!
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerencia R, Director General at DecO Recoleta Hotel
Responded 7 Feb 2020
Dear guest, we are glad you enjoyed your stay at DecO Recoleta. We are indeed working on paininting and renovating much of rooms and bathrooms, although they are already big, and clean and with new flors, we look forward to still investing in them for our guests confort. We are sorry the background music at the lobby was loud, we will inmediately work on that.} Hope to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I travel to BA every year during the first of January. I have stayed previously at this hotel then named OWN. This is the same hotel just more problems. We were two couples and did not get checked in until early evening. Immediately I went to shower and the faucet fell off. It was completely stripped. We were given another room were the toilet seat was broken. The next day we went for showers..no water. Front desk advised we would have water by mid afternoon. For 4 days none of our condiments for coffee in the room were replaced.The breakfast was meager and several mornings had to ask staff to replenish the food. One morning the warm milk was spoiled. We then decided to take breakfast out. There were more issues daily, either maintenance or service. While trying to check out to catch our flight, the computer would not work. A frustrating experience. There are many hotels in this competitive market, and will be looking for another one next year.…
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gerencia R, Manager at DecO Recoleta Hotel
Responded 27 Jan 2020
Dear Mr Larson, I am very sorry that you'd never adressed me all this issues any of the several mornings that we crossed in the lobby and I ask you how your stay was going and what were your plans for the day. We would have work on making your stay a more pleassant one. As you know, the no-water issue was in all the area, not just our building, and we are verry sorry it affected our guests. But happy it was solved in the same morning. We are already working in changing tha faucet in most of the rooms, replacing for new ones, as we spoke about. We hope you will chose DecO hotel for your next visit and see all the improvments since we have the new brand. We will be very glad to welcome you back once more in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good location and breakfast. Two lifts for two separate accommodation areas - make sure you get in the right one! Rooms could do with updating: mould in bathroom, no milk in fridge. Socket lose on wall.
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Review collected in partnership with this hotel
Date of stay: November 2019Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
Response from Gerencia R, Gerente at DecO Recoleta Hotel
Responded 2 Jan 2020
Dear Ann, thank you for visiting us! We would have never guess that having 4 elevators to reduce the waiting time of our guest and improve the service would be an inconvenience for you. We hope you can visit us again in the future and find this rather confortable. If this happens, please let us know in advance that you would like milk in the fridge, we would be very happy to assist with your request. Looking forward to receive you again soon,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was incredibly friendly and helpful. The rooms were clean and spacious. The bathroom could use an update though. The toilet, shower and towel rack all broke while we were there. Otherwise, it was great!
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gerencia R, Gerente at DecO Recoleta Hotel
Responded 28 Dec 2019
Dear Guest, thank you very much for your visit and for your review. We are very glad you liked our hotel, and we look forward to having you back! In the meantime, we have remodelations in several bathrooms planned for January.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Large rooms but bathrooms quite basic. Things like toilet seats broken, towel rails bent and hooks missing. Does have air con and breakfast is fine. Can store bags when away from the hotel on trips. Swimming pool empty when we were there in November.
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Review collected in partnership with this hotel
Date of stay: November 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were here 2 nights as part of an Exodus Tour of South America. The hotel is ok, in need of a bit of refreshing. But it was clean enough and the beds were comfortable and the room was quite big. Breakfast was very good with cold meats and cereals, breads and cakes. Eggs could be cooked to order too. There was even mate (a kind of South American tea) on offer. In a good position, far enough away from the noise of the city but close enough to walk to the main squares.
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Date of stay: November 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+ When I had trouble with my transport to the airport the reception staff was very helpful and stayed on top of the problem until it was resolved. - The toilet was not clean. When I asked to have someone come and clean it, it was not done.
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Review collected in partnership with this hotel
Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$73 - $103 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Arroyo Hotel
LOCATION
ArgentinaCapital Federal DistrictBuenos AiresRetiro
NUMBER OF ROOMS
77
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Claim Your ListingDECO RECOLETA HOTEL (Buenos Aires) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about DecO Recoleta Hotel
Which popular attractions are close to DecO Recoleta Hotel?
Nearby attractions include Palacio Paz (0.5 km), Plaza San Martín (0.4 km), and Palacio San Martin (0.3 km).
What are some of the property amenities at DecO Recoleta Hotel?
Some of the more popular amenities offered include an on-site restaurant, dry cleaning, and laundry service.
Which room amenities are available at DecO Recoleta Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at DecO Recoleta Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at DecO Recoleta Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to DecO Recoleta Hotel?
Conveniently located restaurants include The Brick Bar, Nuestro Secreto, and Elena.
Are any cleaning services offered at DecO Recoleta Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at DecO Recoleta Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to DecO Recoleta Hotel?
Many travellers enjoy visiting Recoleta (1.3 km), Museo Nacional De Arte Decorativo (2.2 km), and Basilica de Nuestra Senora Del Pilar (1.2 km).