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My Wife and I spent 3 nights at this resort and having stayed in many Ritz Carltons in in the U.S. and abroad, this property does an excellent job of living up to the RC reputation and expectations. Not only is it visually and aesthetically stunning as you can see in pictures but the level of service is extrememly high. This goes from the front desk, to the valet, housekeeping and bar/restaurant staff. And I'll qualify that statement - while I usually stay in properties such as this on business, we cashed in some Marriott points to use for our 3 night stay. You can really tell the TRUE level of service is at a property when you stay on points. In the past, I've (unfortunately) had front desk people treat me like a 2nd class citizen when they see I'm staying on points (despite the fact that I obviously had to spend tens of thousands of dollars on hotel stays in order to get those points). Not here. Upon checking in, the front desk person mentioned that we were there on points - and then proceeded to thank us for our loyalty (we are Platinum Premier) and upgrade us to a gorgeous 2 room suite on the top floor. And because I had replied to the standard concierge email that I got a few weeks before our stay telling them that it was my Wife's Bday, there was champagne, strawberries and a handwritten note in the suite when we arrived. So when you get that email, answer it, especially if it's a special occasion!
Another thing that really impressed me (and I wasn't aware of until we arrived), was the number of activities available around the resort. Native American flute player on the mountain ridge overlooking the resort each night at 5:15pm (you can see him and hear the flute throughout the resort). Stargazing with a telescope and astronomer from 8-10pm. Live music on the weekend (we heard a pair of incredible Spanish guitarists). Smores roasting at firepits from 7-9pm (and they have smores "kits" with everything you need available to purchase if you don't have the goods!). Ranger station with turtles and snakes you can see and even hold. Hiking trails that go up and all around the surrounding hills. It goes on and on. We don't have kids but I can see how this would be an excellent place to bring the whole family.
It's about 10-15 minutes to the highway and is very tucked away from civilization. There is a gift shop onsite but closed somewhat early (5pm I believe). We loved getting away from it all, it was VERY quiet at night.
Housekeeping was stellar. They had all these little touches like placing a Ritz Carlton bookmark in a book my Wife had on her nightstand and tying her cell phone charging cord up with a cute little pink bow. Very nice! There is also turndown service in the evening and if you happen to be in the room when they arrive, they'll let you be but will offer you more complimentary water and chocolate for the room.
Both restaurants ("Core" and the bar area, "Ignite") have excellent food and drinks (we did not get to try the Latin grill by the pool). Not "good for a hotel" excellent but actually excellent (and we consider ourselves food snobs). Having breakfast/brunch on the Core patio is an incredible way to start the day.
So in closing, I highly, highly recommend staying here. I read another review on here that was somewhat negative from someone claiming to be a hotel "consultant" and he seemed to describe a completely different property. Pay no mind to the very few negative reviews you can find on this place, they're most likely just Hilton folks running interference. :-)
My girlfriend and I spent a few days at this Ritz-Carlton location (our first Ritz experience) this past week and cannot give it enough praise. A few highlights broken down below...
Location: Perfect. This is a remote location, but by no means are you excluded from stores/restaurants/sightseeing opportunities if you desire them. Do not feel like by staying here you are stuck. You should however expect to be made to feel like you are away from whatever distractions you wish to be separated from. For us, it was work, as it was our only vacation of the year. The Resort is very secluded and private and sits up against several mountains which are great for hiking/exploring/biking. Special notice to Valarie at Concierge for all of her help organizing/recommending these items along with taking the initiative in making us dinner reservations off-site at a local Italian eatery...very nice touch to take some stress off us needing to make plans.
Resort/Room: All facilities are top notch. Having stayed at several high-end resorts before, my bar was set pretty high. This Ritz location blew them away. I have never stayed at a cleaner place in my life. I purposely went out of my way to try to find something indicating smudges/dirt/dust and I could not over the course of 4 days. The Resort was recently remodeled with new beds/fixtures/settings/etc, and it shows.
Rooms were stocked with all that one would need. Lotions/soaps in the bathroom, more by request if needed. Nespresso coffee maker, SmartTV (YouTube/Netflix/etc), extra pillows as needed. Large closets with plenty of hangers/shelving. Plenty of charging outlets/USB outlets as well.
Spa: Recently rated one of the Best in the World, it lives up to its name. The service experienced by Spa Supervisor Poli and the rest of the Ladies and Gentlemen working there was top notch. My girlfriend and I visited it on two separate occasions during the stay (the second was chosen to be scheduled due to the professional attention of Poli from the first visit...thank you sir) and both times the Services received were excellent. Very quiet, very private, high emphasis on relaxation. Special notice also to Jackie in the Salon and both our Massage Therapists (I am sorry to have not taken down your names).
Food: The food was excellent. Everything is done very well. The menus are somewhat conservative and nothing was what could be called “mind-blowing,” but everything was very good. No complaints. The Service continued to be top-notch across the dining facilities/room service staff...special notice to Joshua, Mona Lisa, and Josue...”thank you!”
Things to Do: Within the resort fee collected by the Hotel, you have access to the Driving range (with equipment use) at the Golf course, bikes (road and mountain), hiking trails (backpacks with maps and water provided), a well stocked gym/fitness center (dumbbells up to 75lbs, squat rack, plenty of medicine balls/plyo equipment, yoga studio), and more. There is plenty to do, or plenty to not do. Several pools (they are heated) are available and are lit during the evening hours. We were not bored at any time. Tucson is about 25-35 minutes away if you wanted to get into town.
If you are decided whether or not to book a stay at this location, go ahead and do so. You will not be disappointed. We have decided that we are making this our go-to Arizona getaway location and cannot wait to return.
The hotel and grounds were beautiful and everyone was very nice and helpful. I would not hesitate to stay here again. Also very impressed with the spa. Beautiful and top notch service. I liked the remoteness of the hotel and had no problem getting to all of the area attractions.
First impression is the stunning layout, decor and views. The food and libations with various restaurant choices are certain to please any foodie. But, for Consultants like my spouse and myself, who have spent 250 nights per year in hotels for work over each of the last nine years, we look for far more than first impressions when taking time to unwind and decompress!
It took three hours after check in to gain the extras listed on our Marriott profiles, extra towels and for my allergies to feathers, removal of the feather cover and pillows, while the entry floor was visually filthy and had not been mopped, with drips all over. I even had to tuck in the bed sheets the service man left hanging onto the floor, while he placed pillows onto the floor when changing out the feather comforter. On our second day, a hotel employee knocked on our door with the Do Not Disturb sign on the door! Unacceptable for any hotel chain, especially for the Ritz. Employee training MUST BE DONE!
The remodel around June of this year 2018, did not take into account noise or comfort for its guests. Thoughtful necessary perks would have been soft close cabinets underneath the tv console and the “barn like” pocket door to the bathroom to have been fitted with a soft close. We are obviously underneath a suite and the chairs “dragged” on the flooring above our head is like nails on a blackboard, while the slamming of the cabinets and bathroom door on the floor above has kept us awake at night.
We were graciously offered a room credit and a room change after settling in, and did not currently accept the room change, as moving would be a great inconvenience on this Thanksgiving Day 2018. We may do so should the noise continue, but will the next room be an improvement.
Ritz-Carlton, please be advised, I have a great readership of my reviews over eight years of writing and staying in 56 cities and other Ritz-Carlton hotels. Your slippers, robes and extras are not going to cut it if housekeeping isn’t efficient. Also, please staff your check-in more robustly so your guests don’t have to wait 15-20 minutes. This isn’t a Fairfield Marriott, so please don’t act like it is.
Response from Liam D, General Manager at The Ritz-Carlton, Dove Mountain
Responded 2 weeks ago
Dear Guest, Thank you so much for your feedback and sharing some of your positive experiences with us regarding our facilities our beautiful resort offers. However, we understand that we fell short meeting your expectations regarding your check-in experience, privacy in the guestroom and fulfilling your preferences in anticipation of your arrival. Rest assured, we will be looking into and addressing your concerns as it has not been an issue we have experienced in the past. Thank you so much for bringing this to our attention. I understand that members of my senior leadership team have been in touch with you and we would appreciate the opportunity to speak with you further in person as a hope to regain your confidence and loyalty to our resort. Please let us know the best way to contact you and we will happily do so. We appreciate your loyalty to our brand and we once again apologize for any inconveniences. We look forward to speaking with you in person. With kind regards, Liam Doyle Area General Manager
This hotel is pretty much in the middle of no where and served as the ideal warm weather getaway for my husband and I. We travel frequently and I honestly think the service at the Ritz-Carlton Dove Mountain might be the best we've ever had. All of the staff is so quick and attentive, it was unbelievable. Even at the pool where service can be notoriously slow, the service was impeccable. If you're looking for an escape from day-to-day life, I would highly recommend this hotel. Don't forget to visit the spa, we had amazing massages and the facilities served as a great space for a relaxing day!
The Ritz-Carlton, Dove Mountain is Tucson's finest luxury resort, nestled in the high Sonoran Desert against the Tortolita Mountains. Featuring a destination spa, adventure programs that can restore …Moreyour soul, world class hiking, Jack Nicklaus Signature Golf, indoor and outdoor dining including True American Cuisine at CORE Kitchen and Wine Bar, and richly appointed accommodations in a striking canyon setting, this resort in Marana, Arizona is a place where adventure and a gracious spirit come to life. Less
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Any traveler would enjoy five-star treatment. You’ll enjoy your room and food. This is a particularly good resort if you enjoy hiking in the mountains. A bicyclist might enjoy this property also. If you are looking for an... More
Any traveler would enjoy five-star treatment. You’ll enjoy your room and food. This is a particularly good resort if you enjoy hiking in the mountains. A bicyclist might enjoy this property also. If you are looking for an urban scene, this is not the resort for you because it is a long way from Tucson.
Both are great choices. More off-property options in Scottsdale. I love how Dove Mountain is nestled against the Ritz Carlton. If you like hiking, go to Dove Mountain. The Ritz Carlton is north of Tucson so a fair... More
Both are great choices. More off-property options in Scottsdale. I love how Dove Mountain is nestled against the Ritz Carlton. If you like hiking, go to Dove Mountain. The Ritz Carlton is north of Tucson so a fair amount of driving to attractions. May want to visit Biosphere2!