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#1 of 1 resort in Cansaulim
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Nestled in serene south Goa, amidst lush 45 acres of landscaped gardens, swaying coconut palms and shimmering lagoons - the ITC Grand Goa Resort & Spa has direct access to the pristine Arossim beach.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
6,420 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled on a serene beachfront and surrounded by lush greenery, ITC Grand Goa, a Luxury Collection Resort & Spa, is lauded for its tranquil and elegant atmosphere. The hotel's extensive amenities, including a vast pool and private beach, along with activities for all ages, have garnered high praise.
Guests appreciate the spacious and comfortable rooms with scenic views, although some note the decor could be updated. While reviews about the value for the cost are mixed, the commendable staff and their warm service contribute to a memorable stay.
Location
Beachfront
Atmosphere
Tranquil
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Comprehensive
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After months of lockdown and long hours of WFH, we finally decided to take a vacation and step out from the safety of our home and visit Goa. We choose ITC grand for the location in South Goa, direct access to the beach, proximity to the airport and with the expectation that hotel will make us feel safe in this current crisis. ITC Grand gets full marks for maintaining the hygiene safety standards right from the moment you step out from the cab, baggage sanitization, thermal scanning, staff wearing masks properly and all the time and face shield wherever required. Yes, not even once we noticed any staff not wearing the mask properly which most of us are used to it now. The guests were less carefully in masks than the staff. The room was sanitized so we felt safe the moment we stepped into our room. Our room was garden facing with a veranda, we spent quality family time (something which we lost despite living together since lockdown began) and enjoyed the fresh air and greenery. Bathroom well designed and ventilated. Property is huge and very well maintained and encourages strolling. We enjoyed our walks in this well maintained property. Beach is well maintained with plenty of fresh towels and a staff always available to help at anytime of the day.
Tables at the dinning area seperated to maintain the social distancing, mask mandatory while entering the buffet section. All the staff wearing mask and face shield. Plate, glass, cutlery and napkin all properly packed to be open by guest to avoid any human contact. We were well looked after and well fed. Try chef Farooqi's Masala Kebabs delicacies specially ghost briyani and laal maans. Zaki, another staff I must make mention of who looked after us. Chef was kind to sent complementary food for our daughter while our order was being prepared. This to me is a measure of the hospitality. We left hotel after a good and content meal and a pleased guest
The hotel has many guest relationship managers and are always ready to help. For e.g. Alisha who promptly helped me with my queries even when it was not urgent. She made it a point to check with her supervisor and inform me. Olga, another name who will greet you with a warm smile even with mask on. And our special mention of Suzane who got to know about our anniversary and surprised us with room decoration to make our day memorable. To her and to all the staff, thank you once again. Overall we were safe, happy and relaxed and we enjoyed the hospitality. This will be in our visit again list
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bhagwan Balani, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 27 Nov 2020
Dear Valued Guest, Greetings from ITC Grand Goa Resort & Spa Thank you for sharing such a detailed review with us. The team at the ITC Grand Goa joins me in thanking you for the appreciation received. We are truly humbled by your kind words and delighted to learn that our team took a very good care of you and really showed ITC Hotels legendary service while you are staying at the resort. Rooted in the culture and ethos of the regions of where they are located, ITC's luxury hotels offer unique indigenous experiences, internationally acclaimed cuisine, luxurious spas and globally bench-marked standards in accommodation, environment and guest safety. We are also glad to learn that you felt safe and were able to share quality time with your loved ones. The culinary team ensures does their best. We will certainly pass on your kind words to our all our team members Olga, Suzan and Chef Farooqi. It was truly a pleasure having you at the resort and we are looking forward to welcoming you back at the resort in the near future. Best Regards, Bhagwan Balani, ITC Grand Goa Resort & Spa
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ITC Grand Goa has been our first holiday after the lockdown and we are truly delighted Their hospitality is out of the world and the hygiene standards and covid related precariously are truly exceptional They have gone out of their way to make all the guests comfortable and following all protocols
The housekeeping is very hygienic and their sanitization standards are very high. All cutlery is cleaned & wrapped in WeAssure packs and even theire food service is modified to maintain proper standards ITC food is normally delecious but this time it was taken a notch above thanks to the per sonalised service & yummy dishes. We were lucky to have famous goan Chef Sarita & Italian Chef Sasha meet & greet us and also serve Prawn Balchao , Prawn Curry , Lamb Lasagna & their special sour dough pizza 🍕 is simply delecious
The staff at the buffet were very prompt and offered almost everything on your table to minimise contact plus they have mostly outdoor seating which is amazing. Binod was too good with the kids..
Kudos to Mandira & team ITC Grand Goa we can't wait to be back.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bhagwan Balani, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 16 Dec 2020
Dear Mr.Mondal, Greetings from ITC Grand Goa Resort & Spa Thank you for sharing your review with us. We are truly humbled by such kind words and are glad to learn that our team took a very good care of you and really showed ITC Hotels legendary service while you were staying at the Resort. Adopting 'We Assure' program - our commitment towards health, hygiene and safety. We address all facets of hotel operations - from revised protocols for back of the house activities such as receiving store, back offices, laundry, to the public areas with heightened sanitation measures for guest luggage, elevators to room service. We will certainly pass on such positive feedback to Chef Sarita ,Chef Sasha from our culinary team, Binod from food & beverage. and Ms.Mandira. Glad to learn that you enjoyed our specialty dishes. It was truly a pleasure having you at the resort and we look forward to welcoming you back at the resort soon. Best Regards, Bhagwan Balani, ITC Grand Goa Resort & Spa
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ITC Grand Goa is complete experience of product, hospitality, professionalism, service, beauty and well planned team effort. The rooms are fab, walk in wardrobe, sunk in tub, sit out, latest amenities with zero plastic usage. Mini bar had ITC best quality product that too on MRP, wooden tooth brush and bamboo straw were unique. Loved each bit of it. The itc food, wide spread buffet at coffee shop, the royal afghan's sea food love,kabab & kurries Indian speciality, Ottimo italian speciality restaurant. The open air jacuzzi, the infinity pool the beach side bar and well maintained Busch was icing on the cake. The best was there were 3-4 big events which happened during my stay and went smooth with zero interruptions and overlap. All groups checked out thanking manner.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_ITCGrandGoa, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 5 Apr 2020
Dear Mr.Sharma, Greetings from ITC Grand Goa Resort & Spa. Thank you so much for sending such a positive review. Glad to also learn that we were able to deliver a personalized and wonderful experience throughout your stay. We also would like to thank you for appreciating our responsible luxury initiatives along with fine dining experience at Ottimo - Cucina Italiana, Royal Afghan and Kebabs & Kurries. Appreciate your feedback especially about the smooth event execution by our team. Believe that you would highly recommend our resort to others, and many thanks for that honor. Your appreciation which will certainly motivate us to create such “WOW” moments. I look forward to the pleasure of welcoming you back to ITC Grand Goa Resort & Spa. Best Regards Bhagwan Balani, ITC Grand Goa Resort & Spa
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First of all, I really appreciate the ITC group for giving a special package to Corona Warriors, no other brand has been so thoughtful. We chose ITC Grand Goa for Holi weekend escape with family and friends. The property is huge and beautiful with private and very clean beach. The multilevel swimming pool is a delight for children, though the slide was not as smooth as expected. The food was delicious and breakfast buffet had variety to cater to all taste buds. I specially want to thank Mr Sanil, who helped me a lot with the booking process. Another staff worth mentioning is the gym trainer. He was extremely efficient and kept the machines sanitized after it was used by any guest. The gym is also well equipped with some of the best machines, in fact if I lived in Goa, I would certainly take a membership.
The main problem was that they were overbooked and they did not have enough space for every guest to sit and have a peaceful breakfast. It was total chaos and guests were kept waiting in a long queue. Even when one could finally get a seat, which was mostly outdoors, (only few indoor seats were available), having a breakfast in the scorching heat was a torture. Not a good start to anyone's day. Also, they did give everyone well sanitized and packed cutlery, but with so much crowding, social distancing went for a toss.
The house keeping was lax, there was no electricity in our room for one night, only air conditioner was working and when no one came after calling, we were too exhausted after journey and had to sleep in the dark. After multiple calls and finally an irate one in the morning, I could get someone to rectify it.
Another issue was that we booked sea view rooms and I was a tad disappointed with the view as the sea is too far away. Not the hotel's fault probably, but was a let down.
Overall, a decent property but with scope for improvement in the breakfast arrangements and housekeeping.
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Kumar, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 4 May 2021
Dear Valued Guest, Namaste! Thank you so much for taking the time to detail your experience on this forum. Your kind remarks about our beautiful resort, variety in the buffet & the gym are much valued. I will share your words of appreciation with Sanil & our Gym Trainer. Your feedback regarding your stay and your suggestions for improvements are greatly appreciated. Feedback is an important tool for us in our business and we will work on the same to ensure we deliver a seamless experience to our guests. Thank you for your valuable time and I look forward to welcoming you back. Responsibly yours, Amit Kumar General Manager
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Booked 7 nights half board at this lovely property, 4 days gone and another 3 days to go,can't wait to write this review hence writing this from the luxurious suite of this awesome property. Mr Balani the generous GM upgraded us to a suite overlooking the beautiful lagoons and greenery around. Ms Madhurima the resident manager is super efficient often seen doing rounds of the property and supervising the staff. The front office is nicely manned by great guys like Mahipal,Afrees ,and great duty managers like Mahima and Frency. The fabulous food was provided by teams lead by Anand, Dhruba,Kranthi and ably supported byJai,Binod,Raman,Trevor, and special mention of Sasha for making kids menu for my little ones. Overall f&b was superb. Special thanks to Mr Balani under whose able leadership this amazing hotel is seeing still decent occupancy inspite of the current scenario. House keeping staff are always on time and do a great job in cleaning the room. I would highly recommend this property for families as well as for solo stays. The adjoining white sand beach is truly beautiful and greatly manned by professional security guards. I would like to thank everyone @ ITC grand for making our holiday a memorable one .
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bhagwan Balani, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 27 Sept 2020
Dear Mr.Grahi, Greetings from ITC Grand Goa Resort & Spa Thank you for taking the time to share a detailed review during your stay with us. We are truly humbled by your kind words and delighted to learn that our team took a very good care of you and really showed ITC Hotels legendary service whilst you were staying at the resort. Rooted in the culture and ethos of the regions of where they are located, ITC's luxury hotels offer unique indigenous experiences, internationally acclaimed cuisine, luxurious spas and globally bench-marked standards in accommodation, environment and guest safety. We will certainly pass on your kind words to Madhurima, Mahima, Frency, Jai, Trevor, Raman, Binod, Mahipal, Afrees, Sasha, Anand, Dhurba, Kranthi and myself. Glad to also learn that the culinary team created a specialized menu for your children. It was truly a pleasure having you at the resort and we look forward to welcoming you back at the resort in the near future. Best Regards, Bhagwan Balani, ITC Grand Goa Resort & Spa
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I could compliment the hotel location, food, architecture, the room sizes, but what has really made my trip memorable is the courtesy and service of the staff at ITC Grand Goa. Every staff of the hotel treats it's guests with so much gratitude and extra care. Special Thanks to Runali who made my husband's birthday memorable. She went out of her way to help me with the decor and extra arrangements to plan a surprise for my husband. It was beautifully done and I am so grateful for her support!
Coming to the location, I feel the beauty cannot be explained until you visit this hotel. The beach is maintained by the hotel and is so clean. It's perfect to spend your day at the beach, since the weather is also great right now. The landscape of the hotel is vast and I loved the Portuguese architecture with multiple lotus ponds created across the property.the balcony area and the bathrooms are really spacious. Rooms are designed to create multiple spaces to relax and unwind.
We were very happy with the hygiene and safety precautions taken by the hotel during Covid time. Every room is sanitized everyday, the restaurant area is sanitized every time someone is occupying the table. Each Plate, cutlery, napkin is untouched and packed in paper envelopes to keep it untouched. During the breakfast they have maintained a social distancing protocol where food is only served by staff and omits the touch of guests. It was very safe and great job by the hotel.
I highly recommend this hotel for a romantic getaway or a family holiday. Kids will really enjoy and very safe to visit!
Cheers 😊
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bhagwan Balani, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 26 Oct 2020
Dear Valued Guest, Greetings from ITC Grand Goa Resort & Spa Thank you for sharing your review with us. The team at the ITC Grand Goa joins me in thanking you for the appreciation received. We are truly humbled by your kind words and delighted to learn that the team created a memorable, personalized experience along with showcasing ITC Hotels legendary service while you were staying at the resort. Your positive feedback with regards to food, architecture and other facilities is much appreciated and we are glad that the same was up to your expectations. Adopting 'We Assure' program - our commitment towards health, hygiene and safety. We address all facets of hotel operations - from revised protocols for back of the house activities such as receiving store, back offices, laundry, to the public areas with heightened sanitation measures for guest luggage, elevators to room service. We will certainly pass on your kind words to our team members who will be delighted to hear of your praise. Runali will be glad to hear your positive feedback. It was truly a pleasure having you at the resort and we are looking forward to welcoming you back at the resort in the near future. Best Regards, Bhagwan Balani - ITC Grand Goa Resort & Spa
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I write this review having been to all the reputable 5 star resorts in Goa in the many trips I've made to the wonderful state. Everyone has different experiences and someone who hasn't been to a lot of high end hotels would probably find my review snobbish or privileged. We were booked for two nights and arrived late in the afternoon to a very underwhelming welcome. No corny plastic flower garland and unappetizing welcome drink which I understand due to the pandemic. Thermal screening and sanitization was a bit cumbersome but understandable. They made it a point to nit accept an AADHAR card which is a bit odd and I had to fetch my passport.
We were led to our room by a very uninspired lady who was not thrilled at giving us a tour of the property or exchanging any pleasantries which is commonplace in such high end hotels. The room was very big, the bathroom was very well designed and the sunken tub was something I haven't seen anywhere else. I could make out some minor imperfections in the paint but most would not be bothered by it. I decided to venture out and explore the property and it is amazing. Lush green manicured gardens with a gigantic albeit closed multi level pool and direct beach access. If you love the outdoors, you will definitely love the place. But this is where my complain lies. If the circumstances were normal, the trip would be swell and the sheer class and location of the property would have made up for the lackluster customer experience. But in these times where all activities are closed and pool not functional, is where a great staff and special experience shines through. The staff though courteous, were not very welcoming and not very helpful. Most hotels have staff that wears their hearts on their sleeves and were people pleasers. These lot seemed more than happy to help wedding guests and not vacationing guests. There was not valet service, allegedly due to Covid but i checked into another hotel right after I check out of ITC and they had theirs functional. The staff refused the serve us a coconut water even when we offered to pay. The breakfast was uninspiring and looked like not a lot of thought was put into it. Table service was late and it was hard to get one in a respectable place. For the amount of money one spends on such a hotel, I was not impressed and made to feel special. I think it would be in the best interest of the hotel for me to have a memorable experience and for me to want to come to the property again. It was a very forgettable experience and there are certainly better resorts that deserve your hard earned money.
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Date of stay: January 2021Trip type: Travelled with family
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Response from Bhagwan Balani, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 11 Jan 2021
Dear Mr.Chavan, Greetings from ITC Grand Goa Resort & Spa Thank you very much for taking the time to provide us your feedback. We are most concerned to learn about your overall experience with us. Your feedback has been duly noted and shared with the respective team members for further improvement. Regret that we were not able to live up to the usual level of service, which is synonymous with ITC Hotels. Please accept our sincere apologies for the inconveniences that you experienced. We value you as a customer and I hope you will give us another chance to display our true level of service the next time you stay with us. Thank you for your valuable time and I look forward to welcoming you back. Best Regards, Bhagwan Balani, General Manager, ITC Grand Goa Resort & Spa
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The resort is an award winning wedding destination in India, apparently. That's not necessarily a good thing when you're travelling for a family holiday. They seem to be so focused on banquet services, that it tends to intrude into the experience of other guests staying at the resort.
Stayed there for 6 nights here with my 2 kids. Shockingly we were allocated a room right next to the banquet hall, which has after-parties planned almost every single night. You can invariably hear the sound from the hall and you'll have guests continuously chattering outside your room. Have no clue why this room was not given to the guests of this wedding itself. Thankfully, sense prevailed and the duty manager changed our room on first night (in fact they upgraded us). But our first night was spoiled in coordinating this change.
Then they have a concept of giving away the lawns for wedding parties. So while you're at Afghan grill for a serene dinner next to the sea, you can hear loud bhangra music all along. I don't understand how a luxury 5 star property can compromise on the experience of the other guests.
Also when you're with children, its the small gestures by the resort that makes all the difference. It may be a few ballons in the room, or some goodies for the kids, but nothing fancy or expensive (even McD does this). This was the single biggest disappointing part of our experience. They may have great lawns, but the staff need training on how to deal with kids. In fact once my elder kid was driven away from a public area, because there was a wedding meeting going on in the bar. They even stopped live music to accommodate this "wedding meeting". Staff is also constantly quarrelling because of the high pressure situation around weddings, and eventually that impacts the vibe of the place.
Just to give an example of how little bit of kindness can have such profound impact on children - I'm thankful to buggy boy Vilas who was kind to my kids and even took a longer route few times because my kids enjoyed the ride so much. Vilas would answer all my kid's silly questions, and never seemed in a hurry to drop us off. He in fact sensed one night that my kid was upset and took us on a longer ride under the moon lit skies. That saved the day at least with respect to my kids. While saying goodbye, my elder kid was in tears that he'll never see this "uncle" again. Thankful to Vilas who embodies great devotion towards guests, especially kids.
This resort needs a revised vision statement which doesn't just include maximising banquet revenue or being a great wedding destination. No resort can be great unless kids have a wonderful experience. It was not a bad experience, but could have been so much better!!
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Date of stay: March 2020
Rooms
Service
Sleep Quality
Room Tip:stay away from the rooms near the banquet area (I think its court #5)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_ITCGrandGoa, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 23 Apr 2020
Dear Valued Guest, Greetings from ITC Grand Goa Resort & Spa. Thank you very much for taking the time to provide us feedback.We are most concerned to know about your experience and thereby please accept my sincere apologies for the inconveniences caused while we will look into the areas shared by you. Your feedback is indeed most concerning and without offering any excuses or justifications would like to request you to treat this as an aberration and not representation of our usual standards. Feedback is an important tool for us in our business and we will work on the same to ensure we deliver a seamless experience to our guests. At this end have taken the same up with my concerned department heads and will ensure that corrective action is being taken by putting the concerned team members through a training process to ensure that there is no such recurrence. We also would like to thank you for appreciating my colleague Vilas who will be delighted to learn of your praise. We value you as a customer and I hope you will give us another chance to display our true level of service the next time you stay with us. Thank you for your valuable time and I look forward to welcoming you back. Best Regards Bhagwan Balani, ITC Grand Goa Resort & Spa
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I am a retired Wg.Cdr India Air Force. Firstly I want to express my sincere thanks To Ms Richa Sharma Sales head Of ITC Goa who helped me with the planning of the holiday from 01 March 2021 to 06 March 2021.With her initiative we got a 50% discount in the room tariff and food which is applicable to all defense personnel. This enabled me to enjoy the 5* facility. The Covid precautions in the form of sanitization of the room and dining area was very good. The dining area strictness about body temperature hand sanitation was very good Special mention for Mr Ananda the floor manager . House keeping staff did there job very well. Now the ambiance of the property is exceptional with large lawns flower bed and path ways one can keep on walking for hours. And finally the private beach is a wonderful place to spend mornings and evenings . Wishing the entire staff of the hotel a great time.
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Date of stay: March 2021
Rooms
Service
Sleep Quality
Room Tip:choose a garden facing room
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Response from Bhagwan Balani, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 22 Mar 2021
Dear Valued Guest, Namaste! We salute the valiant members of the Indian Armed Forces for all they have done, and continue to do for the country. Our offer of 50% discount on the room tariff and food was only a small token of our appreciation. We thank you for your wonderful testimony of the excellent services you received from ITC Grand Goa, especially from the Housekeeping staff. We are committed to delivering world-class luxury experiences that address the most important needs of well-being and safety though responsible practices that are relevant in the unprecedented circumstances we face today. Thank you for highlighting the efforts of Ms. Richa Sharma and Mr. Ananda. We look forward to welcoming you soon for another enriching experience! Responsibly yours, Bhagwan Balani General Manager
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Our wanderlust keeps us travelling around the globe whenever we get a chance.The last few months being stuck at home has been challenging so a road trip from Bangalore sounded tempting but extremely skeptical given the current situation.We did some homework and found about the comprehensive safety measures taken at ITC.
On arrival there was stringent sanitisation of the car and the baggages. Olga the Guest Relation executive was there to receive us and was on her toes at all times ready to help make our stay comfortable. Rooms We booked two rooms since our two boys( one 23 other 19) were also travelling with us. We had lagoon facing rooms and the view from the balcony was so serene and meditative! The ground floor room had open to sky private shower your own tropical heaven!The housekeeping and room service was really good and promptly attended. Beach and sprawling gardens. There is a private access from the back to the beach...we actually do not have to step out of the property.Its manned by a professional hotel security.When the beautiful showers stopped intermittently we colud go to the beach or stroll around in the sprawling gardens. Food Goa for us is synonymous to its mouthwatering Goan cuisines.We could not step out to our favourite resturants there like the usual time but Chef Sarita's local delicacies kept us excited for the next meal! Binod, Dhruba,Trevor n others from FB went out of his way to make our dining experience always a memorable one. Yes the menu has limited options but nevertheless each dish was so well prepared. Chef Ramesh from Asian Wok tossed us some really nice dishes some were like the best Chinese restaurants of Bangalore! Our boys loved the continental dishes served. The desserts like serradura,tiramisu,shahi tukra,and many others are really nice! We were having restaurant food without stress or fear for the first time in these 7 months! We had booked for four days but ended extending it one more day! Family vacations are always memorable but this one with the new normal will be super specially etched in our mind. Thank you staff at ITC Grand.Your commited team work amidst these testing times is really commendable. Highly recommend this place!
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bhagwan Balani, General Manager at ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Responded 4 Oct 2020
Dear Valued Guest, Greetings from ITC Grand Goa Resort & Spa Thank you for sharing your review with us. The team at the ITC Grand Goa joins me in thanking you for the appreciation received. We are truly humbled by your kind words and delighted to learn that our team took a very good care of you and really showed ITC Hotels legendary service while you are staying at the resort. Glad to learn that the your family vacation ]was personalized and memorable. We will certainly pass on your kind words to our team members Olga, Binod, Dhrubajyoti, Trevor, Chef Ramesh and the team who all will be delighted to hear of your praise. Adopting 'We Assure' program - our commitment towards health, hygiene and safety. We address all facets of hotel operations - from revised protocols for back of the house activities such as receiving store, back offices, laundry, to the public areas with heightened sanitation measures for guest luggage, elevators to room service. It was truly a pleasure having you at the resort and we look forward to welcoming your family soon. Best Regards, Bhagwan Balani, ITC Grand Goa Resort & Spa
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This shudn't have been the case. Did u inform them beforehand of your arrival? and did u call them before arrival or upon reaching? This might be a one off case but it shouldn't have happened.
There are more places to choose from in the Cansaulim area.
PRICE RANGE
₹17,126 - ₹33,160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park hyatt goa hotel cansaulim, hyatt cansaulim, cansaulim hyatt, park hyatt goa resort and spa
FORMERLY KNOWN AS
Park Hyatt Goa Resort and Spa
LOCATION
IndiaGoaSouth Goa DistrictCansaulim
NUMBER OF ROOMS
252
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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