ITC Grand Goa - A Luxury Collection Resort & Spa
5,022 reviews
#2 of 6 Hotels in Cansaulim
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 28/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from ITC Grand Goa - A Luxury Collection Resort & Spa
Updated 28/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 6 hotels in Cansaulim
Location
Cleanliness
Service
Value
Travellers' Choice
Nestled in serene south Goa, amidst lush 45 acres of landscaped gardens, swaying coconut palms and shimmering lagoons - the ITC Grand Goa, with direct access to the pristine Arossim beach, provides all the ingredients for an invigorating or intimate relaxed getaway. This beach-side, village-styled resort's architecture draws inspiration from the Indo-Portuguese vintage and blends classical elegance with a distinctive regional allure that's infused in its service, cuisine, rituals and more - promising a truly immersive experience.
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Room & Suite (207)207
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Archery
Kids stay free
Valet parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Bicycle rental
Game room
Water sport equipment rentals
Entertainment staff
Table tennis
Board games / puzzles
Video game console
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Free airport transportation
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Hindi
Location
Full view
54Somewhat walkable
Grade: 54 out of 100
19Restaurantswithin 1 km
1Attractionwithin 1 km
5,022Reviews154Q+A100Room tips
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Popular mentions
Right to its name, ITC Grand does give the grand feeling. Special mention to Akash and Manoj for providing very good service and suggesting a great menu from Kebabs and Kurries. Shahi Tukda just melts in your mouth (a speciality of the chef). In Covid times, all the sanitisation was taken care of with well sanitized cutlery. Overall a wonderful experience, excellent food, beautiful ambience and very good staff ! will definitely come back for more !
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Date of stay: April 2021Trip type: Travelled with family
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Excellent property by the sea, wonderful rooms and excellent team to support it all. The managers specially Alisha went out of the way to make my family's stay comfortable Dont forget to dine at The Royal Afghan by the sea, enjoy the vie the food and the hospitality. Ask for Tirthan , Miyang and subrojit.
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Date of stay: April 2021Trip type: Travelled with family
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Just concluded a 4 night stay at this property. We travelled as a family of three adults and had booked two rooms - both lagoon view rooms in Court 3. The property was a comfortable 25-30min ride from the airport, despite moderate traffic. The lobby was under renovation but once done, I could see how grand the entrance would look. Sanitization of luggage, temperature scans etc were quite thorough, which we greatly appreciated. The layout is in the form of clusters of villas known as courts. Each villa has rooms on the ground and first floors. Taxis are easily available outside the main entrance and the concierge can arrange a cab for you as well, usually quite seamless even at short notice. Check in was swift and we were allocated two beautifully appointed and perfectly located rooms. Special thanks to Mr Abhishek for this. The front desk and guest relations team at this property are excellent. Our stay included one major meal a day and the first evening, we were appalled to see this was hosted in a very 'shaadi style' banquet hall. Once we got over the shock of this gimmick at ITC - we escalated it to the duty manager right away, and the issue was promptly resolved by Ms Mahima (thank you!!) - the TDH/set menu was offered to us instead - which while limited, ensured we have a high quality and safe experience. The staff , junior/assistant managers and the chefs here are wonderful - infact the service was much better than other premium 5 stars we have stayed at in Goa including the famed Taj Exotica. My special gratitude to Ms Mahima, the duty manager - who demonstrated immense patience and understanding. She is a rare member of the industry who is focussed on not just calming guests but actually fixing issues and ensuring true ITC standards. She will undoubtedly be one of ITC's prized hotelier leaders soon. Thanks also to Ms Namee (I am sorry I may have got this name wrong) and Ms Pankhuri for going out of their way to ensure we had a great experience, they were very efficient in handling the billing and housekeeping and went above and beyond to ensure we had a pleasant stay. I noticed a strange phenomenon at this property - the entire guest experience sits firmly on the shoulders of the middle management such as the young assistant managers. The senior folk here are seldom seen, but more of a concern is that they are completely disconnected from the guests and their needs, and the seniors demonstrate a strange aloofness (snobbish much?). The junior staff again are very kind indeed and go all out to take care of guests but it's very evident that often their bosses seem to do more harm than good. The hotel operates buggies that help get around the rather large property. If you are lucky enough to hop on a buggy with Yamunandhar, request a property tour. He is a thorough gentleman and is wonderful to chat with. The rooms are well appointed with large balconies and ample space. Special thanks to Valen for the tech support. We had to request better pillows which were immediately provided. Amenities too had to be requested but we're promptly refilled. Housekeeping is excellent, and it's evident they operate at 110% to prevent the age of the property showing. The washroom was lovely, I personally liked the shower area but the sunken tab didn't appeal to me. The shower was average, pressure lacking. Hot water was aplenty though! The WC was a bit too old and the bidet pressure non existent. The whole room and washroom had clear signs of wear and tear all over but no major complaints. Food at this property is excellent! Every single meal we had was delicious, albeit expensive on occasion. Special thanks to Yashwanth (and what a rockstar he is!), Ibrahim, and the young ladies who were showing guests to their tables. Do look up Meyang and Tirth at the Afghan Grill, their hospitality uplifts what is already a lovely seaside dinner. I do wish the Afghan Grill could double up as a coffee shop for the evening sunsets, which is a big miss. Gauri at the Pavilion is another wonderful person to look up, he is ever so helpful and always cheerful despite the long hours and chaotic guests. The restaurants are rather small though, individually and even collectively - hence seating is clearly always a challenge, especially at breakfast. A bit of investment is called for here. I highly recommend a visit to the spa, Sunil ji is a wonderful spa manager and his knowledge on treatments and the ability to strike just the right balance with guests is impressive. Also thanks to Mary for a wonderful massage. The spa here is usually very full, book appointments atleast a day in advance. One lookout are the group tours or larger groups of guests who frequent this property. They are usually rather badly behaved, and the entire experience goes for a toss, including the service levels and hygiene when such groups surface - not sure how this can be solved though. The swimming pool here is lovely, it's very large indeed and the separate adults pool is a blessing. Again, the pool bar is ill-equipped - insufficient staff and limited F&B options (no fries or finger food at all!!). The beach is one of the best I have ever come across in South Goa - it's clean and was reasonably empty. The security team and sunbed team do a great job and it's reassuring to have lifeguards on duty. In sum, a good experience. Knocking off one star and giving a 4/5 because of the age of the room and washroom, the F&B challenges we faced and the apathy of the HODs/Senior Management here. If you can ignore some of the rough edges, I do recommend a visit to this property. …
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Date of stay: April 2021Trip type: Travelled with family
Helpful
Every year we plan a family sojourn in Goa and this time around we wanted to visit ITC Grand Goa as we've been hearing amazing things about their hospitality and cuisine. Juhi and Niven were extremely courteous to get our rooms ready way before the official check in time. They also ensured per our request senior citizens were all given rooms on the ground floor and all of our rooms were in extremely close vicinity. Chef Glen whipped out some amazing gourmet while Mohit and Rahul ensured that all our gastronomic requests were well taken care off. When a family of 26 people heads out for a vacay, a lot of custom requests can come in and a lot can go wrong - but Team ITC ensured we had an incredible time.
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Date of stay: April 2021
Value
Location
Service
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Response from Mandira Goswami, Other at ITC Grand Goa - A Luxury Collection Resort & Spa
Responded yesterday
Dear Mr. Bandukwala, Namaste! We thank you for your wonderful testimony of the excellent services you received at ITC Grand Goa. We are delighted to hear that our warm hospitality made your stay memorable. Thank you for highlighting the efforts of our colleagues Juhi, Niven, Chef Glen, Mohit and Rahul. We are committed to delivering world-class luxury experiences that address the most important needs of well-being and safety though responsible practices that are relevant in the unprecedented circumstances we face today. Thank you once again for commending our services on this forum. Responsibly yours, Mandira Goswami Resident Manager
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This is a sprawling resort spread in acres of garden areas and artificial water bodies, attached to Arossim beach. The set up is wonderful with man made lagoons, bridges and gardens, The area is huge - about 45 acres and golf carts are provided on request for movement within the complex. But one thing that mars the entire experience is the chaos in their dining hall due to its very small size and understaffing. ( I don't understand why), quite unexpectable from a brand like ITC. ARE YOU LISTENING ITC? We took all meals included in the package. Getting a table and then a serving of your choice was a task in itself. So much waiting for anything to get. as every counter and entire dining area is crowded. Pressure on the dining staff is too much to handle. Room size is ok with attached balcony overlooking beautiful suroundings. Bathroom has a good sunken bathtub with hand as well as rainshower. A niggling issue is that there is no latch in bathroom doors( awkward for a family stay). On asking the management, the reply was that these are designed in such way only. Location is good with the main plus point of attached beach, whereat they provide you with towels and onsite washing point can be used to wash your sandy feet. Overall, I have graded it with four stars due to issues in service. If sorted out, it can turn out as an outstanding choice.…
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Date of stay: March 2021
Location
Cleanliness
Service
Room Tip: try to have a ground floor with attached lagoon, if budget is not an issue, as these can be...
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PRICE RANGE
US$125 - US$343 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park hyatt goa hotel cansaulim, hyatt cansaulim, cansaulim hyatt, park hyatt goa resort and spa
FORMERLY KNOWN AS
Park Hyatt Goa Resort and Spa
LOCATION
IndiaGoaSouth Goa DistrictCansaulim
NUMBER OF ROOMS
252
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Claim Your Listing Frequently Asked Questions about ITC Grand Goa - A Luxury Collection Resort & Spa
Which popular attractions are close to ITC Grand Goa - A Luxury Collection Resort & Spa?
Nearby attractions include Cansaulim Beach (1.0 km) and Treasures Casino (1.1 km).
What are some of the property amenities at ITC Grand Goa - A Luxury Collection Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at ITC Grand Goa - A Luxury Collection Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at ITC Grand Goa - A Luxury Collection Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at ITC Grand Goa - A Luxury Collection Resort & Spa?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to ITC Grand Goa - A Luxury Collection Resort & Spa?
Conveniently located restaurants include Star Fish Beach Hut, Mango Terrace, and Aaron's Beach Shack.
Are there opportunities to exercise at ITC Grand Goa - A Luxury Collection Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does ITC Grand Goa - A Luxury Collection Resort & Spa have an airport shuttle?
Yes, ITC Grand Goa - A Luxury Collection Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at ITC Grand Goa - A Luxury Collection Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does ITC Grand Goa - A Luxury Collection Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.