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Protea Hotel by Marriott Cape Town North Wharf

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Protea Hotel by Marriott Cape Town North Wharf
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298 Reviews from our TripAdvisor Community

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Showing 273: English reviews
Sao Paulo
Reviewed 2 days ago NEW

Quality of employees very poor, they don't give you right information to get arround, the map of the hotel very confusing. When we checked in we had double room and there was a guest in the room, the manager on duty didn't know how to deal, at the same time many complaints from other guests at the reception. Needs urgently...

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Helpful?
Thank AlejandroGeis
Reviewed 1 week ago via mobile

Pros - Excellent rooms - Spacious and with great facilities - Kitchen, living room and bedroom - Location - close to V&A waterfront - Clean rooms - Amenities and kitchenware Cons - Slow service - Nothing beyond the room

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Helpful?
Thank 742hardiks
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review

Thank you for taking the time to give us your thoughts. All feedback is taken seriously, both positive and negative, as we continuously are looking at ways to improve ourselves. Warm regards, Leigh Morrison

KwaZulu-Natal, South Africa
Reviewed 2 weeks ago

Third time staying at this hotel in Dec/Jan. I had to wait almost an hour before checking in. Everything I requested in Jan 16 after made my booking was not done and obviously the room I was wrong was up and down checking available rooms for the one similar to what I requested, funny I spoke to PHNW GM herself....

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Helpful?
1Thank GoniweNA
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review

Dear GoniweNA Thank you for taking the time to share your review in regards to your recent stay at the Protea Hotel Cape Town North Wharf. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for missing your request...

Dewsbury, United Kingdom
Reviewed 2 weeks ago via mobile

Me and my family have just stayed hear 18 th Dec to 4 th Jan the hotel location is great near everything food good service is second to none I would recommend anyone to stay hear and I will again and the staff can not do enough to help you

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Helpful?
Thank geeparker
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review

Hi Geeparker, Thank you for the review! We hope to welcome you back on your next visit to the mother city! Warm regards, Leigh Morrison

Toronto, Canada
Reviewed 2 weeks ago

We stayed at the hotel for 3 nights and was very happy with the establishment. The rooms are clean and very spacious. It is equipped with a kitchen and most important of all - laundry. We very much enjoyed our stay here. The restaurant is nothing to talk about but they are close to a very good pizza place that...

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Helpful?
Thank JJ L
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review

Dear JJ L, We are so glad that you enjoyed your stay with us and we look forward to welcoming you back to the Mother City again soon! Have a wonderful 2017! Warm regards, Leigh Morrison

Cardiff, United Kingdom
Reviewed 2 weeks ago

I'm not sure I've ever stayed in a hotel with nicer,friendlier staff, and I've stayed in 100's of them. That said the hotel interior itself is rather drab and tired. It's situated in the business area of town, and unless your doing business in the town centre, I would stay somewhere else. It's too dangerous to walk at night in...

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Helpful?
Thank Ian H
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review

Dear Hall56, Thank you for taking time to write us a review. Will share the compliments to the team and have taken note of your experience with the physical property and will share with the owners. Hope you having a good start to 2017. Best regards, Leigh Morrison

Cape Town Central, South Africa
Reviewed 3 weeks ago

Had the Best Lunch Ever,Excellent Staff !! Reception Staff ( the lady on the morning shift and the lady on the afternoon shift) , Waiters and food was brilliant !! Thank you for making our Christmas lunch so special.

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Helpful?
Thank _leoniolkers55
Reviewed 3 weeks ago

Stayed here on a business trip for 4 days. Very central, opposite the Cape Town conference Centre. Check in was convenient and quick. I was booked into an apartment on the 5th floor. My first impression was wow!!! The apartment was huge with a full lounge and kitchen. The bedroom was also quite large and very luxurious. Why stay in...

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Helpful?
Thank Aquariain
Singapore, Singapore
Reviewed 3 weeks ago via mobile

We spent four night at this property in December 2016. The size rooms in this hotel are big, but that's where the good part ended for us. The Aircon was broken. Once fixed, the ceiling in restroom started leaking. The website promised sofa bed, but we got a couch. Upon request, the hotel put in an extra bed though. Not...

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Helpful?
Thank vinay k
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review

Dear Vinay K Thank you so much for taking the time to share you review on your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We would like to apologize for your poor experience due to the malfunctioning air conditioner. Offering well maintained rooms is our priority and trust that...

Glasgow, Scotland
Reviewed 11 December 2016 via mobile

We stayed for a second time in 3 years in a two bedroom apartment. Excellent size and facilities including free wifi and breakfast. I stupidly left some expensive earrings behind but one phone call and they had located them and put them aside for us to collect a week later. Only downside is the noise. We were on third floor...

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Helpful?
Thank JaiOm

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Protea Hotel North Wharf, Waterfront is a 4 star hotel within walking distance of the Victoria & Alfred Waterfront, Cape Town CBD and the Cape Town International Convention Centre. Its secure, central city location makes it ideal for conference, business and leisure travellers wanting to explore Cape Town and its surrounds. Even a beach holiday in Cape Town is possible from this ideal location. Offering luxury apartment style accommodation in the heart of Cape Town City in the form of spacious apartments and suites, the Hotel also has 2 Penthouse Suites with stunning views of the sea. All rooms have full self-catering options. Eat breakfast like a king at the North Wharf Restaurant, where a full English breakfast buffet is served daily. Light meals are also available during the day. There is also Col'cacchio Restaurant on our doorstep to serve lunch, dinner and room service, which is well known for their delicious pizzas. Bill back arrangements have been made between the hotel and Col'Cacchio for our in-house GUESTS. For those who enjoy their exercise we have a 24 hour gym as well as a pool on the roof top. ... more   less 

Additional Information about Protea Hotel by Marriott Cape Town North Wharf

Address: 1 Lower Bree Street, Cape Town Central 8002, South Africa (Formerly Protea Hotel North Wharf Waterfront)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: ₹ 10,825 - ₹ 20,356 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Cape Town North Wharf 4*
Number of rooms: 58
Reservation Options:
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Also Known As:
Protea Hotel Cape Town
Protea Hotel By Marriott Cape Town North Wharf South Africa
Hotel Style:
#7 On the Beach Hotel in Cape Town Central
#28 Family Hotel in Cape Town Central
#29 Business Hotel in Cape Town Central
#34 Romantic Hotel in Cape Town Central
#54 Luxury Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Cape Town North Wharf staff and other travellers.
6 questions
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Questions? Get answers from Protea Hotel by Marriott Cape Town North Wharf staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have less A/C unit noise”
 of 5 bubbles GoniweNA, 6 Jan 2017 | Read review
“Not sure,I suspect it's what's available.”
  • See what I mean about the furniture
 of 5 bubbles ianhD9743QL, 1 Jan 2017 | Read review
“God afstand til Waterfront & Conference Center”
 of 5 bubbles RBuch_DK, 7 Oct 2016 | Read review
“floor 5 and 4 excelentt”
 of 5 bubbles kinoto, 27 Sep 2016 | Read review
“Good location for visit to wharf..”
 of 5 bubbles Whi06396, 7 Sep 2016 | Read review
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