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The New Tulbagh Hotel

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The New Tulbagh Hotel
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226 Reviews from our TripAdvisor Community

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Showing 186: English reviews
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Reviewed 2 weeks ago via mobile

Good location, especially for Argus, but run down hotel, not enough staff. Lifts are death trap. Too expensive. The few staff on duty are friendly though, and food was tasty. I rate it at most a 3 stars hotel.

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Helpful?
Thank Pietlou
Reviewed 2 weeks ago via mobile

The hotel is certainly not 'new'. The rooms are grimy and run down, and the bathrooms are merely functional. I've stayed there three times now (a client has booked my accommodation) and not enjoyed my stay each time. My last stay included a previous guest's sanitary pad still in my bathroom creating quite a smell. The hotel is in a...

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Helpful?
Thank Clive V
Strand, South Africa
Reviewed 2 weeks ago

Tired Hotel very tired Executive suite, deathtrap lift, limited on road parking, 24 Hour shuttle on website but don't have, wifi didn't work, Breakfast - couldn't make a basic omlette {put raw onion and green pepper & added eggs}, loads of staff but you have to ask for coffee ? Very limited on road parking which you pay xtra for...

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Helpful?
Thank angeladuncan
Western Cape, South Africa
Reviewed 3 weeks ago

Friendly staff, good clean accommodation in the city center, with excellent security. Value for money. Child friendly and was able to make changes to the breakfast menu when my 3 year old son insisted on a milk shake.

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Helpful?
Thank SoniaFreire009
Ewald F, General Manager at The New Tulbagh Hotel, responded to this review

I am so happy my staff assisted with the needs of your child. This comment will be printed and placed allover for the staff to read. Thank you.

Reviewed 4 weeks ago

I stayed five days at this hotel on a business trip. Someone stole my hundred euros. Three times I went to the front desk to report the theft. They managed only a third day to report. They always told me something else and said they would investigate the case. Any information they did not put on the theft during my...

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Helpful?
Thank Natasa O
Reviewed 4 weeks ago

I was staying in the hotel for four days. The rooms don't look like they're portrayed in the picture. That wasn't the main issue though. What was a nightmare was how the situation was dealt with after some of my roommate's money was missing. It was reported imminently, yet, the hotel's management kept postponing a meeting with the person in...

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Helpful?
Thank Albulena K
Ewald F, Manager at The New Tulbagh Hotel, responded to this review

Hi, This is the third comment on one unproven incident. We have done all the checks and investigation humanly possible but no staff member has been involved. We as the New Tulbagh Hotel has verbally communicated and mailed to report back, we offered complementary stays. We really did what we could. Kind Regards,

Reviewed 14 February 2017 via mobile

The only reason my colleague and I stayed here is because we could literally not find another hotel in the area. We were surprised to find space at the hotel especially due to he shortage of accommodation elsewhere. After staying here for 5 nights we understood why they had space. The photos on their website isn't really reflective of the...

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Helpful?
Thank Heinrich T
Kragujevac, Serbia
Reviewed 14 February 2017

Very bad service. The workers at the front desk behave indifferently. Only the friendly is a waiters who serving breakfast. There's been a theft in a hotel room, nobody did anything.The key card expired daily which meant one had to go back to reception to renew it.

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Helpful?
Thank Katarina M
Ewald F, Manager at The New Tulbagh Hotel, responded to this review

Repeat from from previous reviewer. Please read Hotel response to Nenad V

Australind, Australia
Reviewed 14 February 2017

lovely building, central to convention centre. administration was a let down. chose hotel because they had a shuttle and would collect us from airport. Nobody remembered to collect us. After waiting over an hour in case they were late I had to ring them and they sent a taxi. No apologies. If I had of wanted to travel by Taxi...

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Helpful?
Thank Karleemar
Ewald F, General Manager at The New Tulbagh Hotel, responded to this review

Thank you very much for your very constructive feedback, we will look into the transport issue. Kind regards,

Reviewed 8 February 2017 via mobile

Spent 4 days with a group of 12. One had money stolen, the management could not care less. My suitcase was fiddled with also. The theft complaint list had 12 entries pending. The key card expired daily which meant one had to go back to reception to renew it. No apologies offered. Happened 3 times. Not very clean, bugs in...

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Helpful?
2Thank Nenad V
Ewald F, Manager at The New Tulbagh Hotel, responded to this review

It is sad to see reviews like these after three of my managers has spend so much time investigating and engaging with our clients. We provide safes for each room to lock valuables, not used. Our interview with our cleaning attendant and manager has indicated language laying open and could not be tampered with. The complaint was item moved, we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the beautiful city of Cape Town, The New Tulbagh Hotel is within walking distance from the famous V&A Waterfront, City Centre and Cape Town International Convention Centre. The New Tulbagh Hotel offers stylish and modern accommodation; the finest amenities will ensure a comfortable stay. Free wireless connectivity throughout the hotel enables you to chat to loved ones via the internet. The New Tulbagh Hotel Restaurant offers fine dining with street cafe flair, as well as in-house dining. ... more   less 

Additional Information about The New Tulbagh Hotel

Address: 9 Ryk Tulbagh Square, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: ₹ 4,319 - ₹ 10,602 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The New Tulbagh Hotel 3.5*
Number of rooms: 60
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Also Known As:
The New Tulbagh Hotel Cape Town, South Africa
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Questions & Answers

Here's what travellers have asked, with answers from The New Tulbagh Hotel staff and other travellers.
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Questions? Get answers from The New Tulbagh Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't bother select another hotel”
 of 5 bubbles angeladuncan, 9 Mar 2017 | Read review
“they dont have a shuttle service as they advertise”
 of 5 bubbles Karleemar, 13 Feb 2017 | Read review
“there is a all ropund nice feeling to the rooms”
 of 5 bubbles jankieftenbelt2, 15 Nov 2016 | Read review
“Rooms are accesible”
 of 5 bubbles joanalbert924, 27 Sep 2016 | Read review
“Becareful of the lift, very shaky and old”
 of 5 bubbles , 19 Sep 2016 | Read review
5 of 5