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Hilton Cape Town City Centre

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Hilton Cape Town City Centre
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1,105 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Cape Town City Centre
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Showing 962: English reviews
Pretoria, South Africa
Reviewed 14 December 2015

my wife and i stayed only for the one night and had stayed at the hotel previously and all i can say is WOW, wow, wow the staff are so amazing and welcoming the hotel is the epitome of class words cannot describe what an amazing place this is so spend a holiday i am already starting to plan my...

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Helpful?
Thank Robertdk1983
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for your review on Trip Advisor. I'm delighted to read that you had an enjoyable stay with us and that you would recommend Hilton Cape Town City Centre to others. It is particularly warming to receive feedback like yours and to know that our efforts to provide superior service and hospitality are being represented by...

Belfast, United Kingdom
Reviewed 11 December 2015 via mobile

Good central location at top of city, free shuttle to waterfront although taxi only 50Rand/£2.50/$3 Small unheated pool. Ask for balcony room at the rear 301,401,501,601 all get sun and nice view. Breakfast Halal and not standard Hilton fare so a bit disappointing. Modern rooms, free WiFi, very helpful staff. Little shop for water and snacks across the street. This...

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2Thank photoiq
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay on Trip Advisor. In an effort to meet the needs of our diverse guests and the communities in which we operate, Hilton Cape Town City Centre provides a Halaal-friendly environment and we are Halaal certified by ICSA (Islamic Council of South Africa). This information is visible...

London
Reviewed 11 December 2015 via mobile

We had a bit of a bumpy start with the Hilton with a poor check in experience, long wait, key card not working and bags taking a long time to get to our room. However, credit to the hotel who went out of their way to rectify this and making sure our stay was as enjoyable as possible. The rooms...

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Helpful?
Thank JM-EHlondon
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to write about your recent stay at Hilton Cape Town City Centre. Please accept our sincere apologies for the inconvenience you experienced as a result of a lengthy check in procedure. We do value your feedback and will take the necessary steps to prevent this from happening again. I'm glad to...

Cape Town Central, South Africa
Reviewed 11 December 2015

Don't try and impress staff, colleagues or out of town guests at this place as you will fail dismally! The service is poor to say the least, the food mediocre, when they serve it - waiting period could be up to an hour if not longer! Soft drinks are delivered in cans with no glasses (didn't have clean ones), the...

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1Thank Daune55
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to post a review on Trip Advisor regarding you recent dinner with us. I would like to take this opportunity to sincerely apologize for the inconvenience you experienced regarding the service and assistance received from our team members in terms of service and the delivery thereof. Once again, please be assured...

Reviewed 7 December 2015

I stayed here for two nights and, in general, the experience was disappointing. The rooms are not properly insulated and due to the location of the hotel, can get pretty noisy. Avoid the food - dinner from the main restaraunt was overcooked and tasteless. Service was generally slow as well, although some of the staff do try. The rooms are...

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Helpful?
Thank Woofles R
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay on Trip Advisor, your feedback is important to us. It disheartens me to read that you had a disappointing experience at our hotel. I would like to take this opportunity to apologize for any inconvenience you encountered during your stay. With regards to your comment on...

London, United Kingdom
Reviewed 6 December 2015

Nice clean and friendly hotel, well positioned for a short cab to the conference centre or the waterfront. Good no great shower and a view of table mountain available. Many thanks to their IT team who loaned a laptop charger for my dell for my stay having left it at the BA Club lounge in Heathrow. Good concierge service. If...

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Helpful?
Thank travelthew0rld1
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to write about your recent stay with us. I am pleased to know that we were able to assist you regarding your request of the charger and that our team members offered you the service Hilton Cape Town City Centre is renowned for. Your recommendation to other travellers is appreciated and...

Amsterdam, The Netherlands
Reviewed 6 December 2015

The Cape Town City Hilton is an excellent hotel with top class rooms and service. The location is not perfect and the limited shuttle which is offered is not really convenient for most places so taxis are necessary. The one and two-bedroom suites are out of this world. Luxuriously appointed and decadent. The Executive lounge is the biggest disappointment. Located...

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Helpful?
Thank SBams14
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to post a review on TripAdvisor. I am delighted to read that you had an enjoyable time at the Hilton and would highly recommend us to other travelers. It is our top priority to ensure that every guest has a pleasurable and memorable experience. Your feedback regarding the Executive Lounge is...

hannover, Germany
Reviewed 4 December 2015

it is a very charming accommodation. The hotel has a shuttlebus to the waterfront an back from 09 till 6 pm one day. the breakfast is very delcious and should be inclusive the prices, we paid together 142 €.

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Helpful?
Thank Christine P
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to write about your recent stay with us. It delights me to read that you enjoyed our breakfast selection, your accommodation as well as the complimentary shuttle service to the V&A Waterfront. Your feedback is valued and I look forward to welcoming you back to the Mother City soon. With my...

Hermanus, South Africa
Reviewed 4 December 2015

We have visited Cape Town many times but have not previously stayed at this hotel so we decided that we should. We opted for an Executive Room and I liked the on-line check-in procedure which allowed a choice from several qualifying rooms. We chose a mountain-facing room on the 7th floor and this offered interesting views of Bo-Kaap as well...

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Helpful?
Thank AGEDNOMAD
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for posting a review on Trip Advisor. I am pleased to read that you enjoyed our modern and comfortable rooms as well as the stunning views of Table Mountain, Signal Hill and the historical Bo-Kaap. Thank you for your kind comments regarding our staff and the service they provided. Your recommendation to fellow travellers is...

Highlands Ranch, Colorado
Reviewed 1 December 2015

We had an amazing experience with the Hilton Cape Town, Staff was extremely helpful and even upgrade our room to a beautiful suite! The location was perfect for our stay as well. Close to shopping and restaurants and nightlife. Would highly recommend.

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Helpful?
Thank Markkisme
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for sharing your experience at Hilton Cape Town City Centre with the Trip Advisor community. I am delighted to learn that you enjoyed every aspect of your stay and hope that you will be able to return to Cape Town to create more memories. We look forward to welcoming you back! With my best regards,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of South Africa's second largest city at the foot of Table Mountain, the Hilton Cape Town City Centre hotel is only 20 minutes from Cape Town Airport and is close to many shops and businesses, the wine district, a variety of beaches and the National Parliament. All of the modern Guest Rooms at this Cape Town hotel boast large windows, 32-inch LCD TVs and complimentary wireless internet access. Upgrade to an Executive Room for stunning views of Table Mountain or the city and access to the Executive Lounge, with complimentary breakfast, canapés and drinks. Hold a conference for up to 120 guests in one of 6 meeting rooms or 2 board rooms, which offer the very latest in audio/visual technology and ensure your event is a success with our business center. Indulge in an all-day dining experience in the elegant Mezbaan restaurants(Halaal certified by ICSA) and sip cocktails and relax with a fragrant shisha pipe in the exotic Signal Hill Terrace Lounge and Restaurant. Work out in our Fitness Center or soak up the glorious South African sunshine and stunning views of the Bo-Kaap and Table Mountain in the outdoor swimming pool. ... more   less 

Additional Information about Hilton Cape Town City Centre

Address: 126 Buitengracht Street, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: ₹ 9,740 - ₹ 29,083 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cape Town City Centre 5*
Number of rooms: 136
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Hotels.com, Booking.com, Orbitz, Priceline, HotelTravel.com, HotelQuickly, Cancelon, Agoda, Travelocity and Odigeo so you can book your Hilton Cape Town City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Cape Town City Centre Hotel Cape Town Central
Hilton Cape Town City Centre South Africa
Hotel Style:
#24 Business Hotel in Cape Town Central
#36 Family Hotel in Cape Town Central
#39 Luxury Hotel in Cape Town Central
#40 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cape Town City Centre staff and other travellers.
7 questions
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Questions? Get answers from Hilton Cape Town City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South side rooms have the Table Mountain view, and face the Bokaap neighborhood.”
 of 5 bubbles riverbend77, 28 Nov 2016 | Read review
“7th & 8th Floors are better for rooms and views.”
 of 5 bubbles AGEDNOMAD, 27 Nov 2016 | Read review
“Go to another hotel.”
 of 5 bubbles FoodEliminator, 17 Nov 2016 | Read review
“Splash out for a room with a view, it's worth it.”
  • how i miss waking up to this...
  • View from my first standard room- also not bad eh!
  • This was the view from my room upgrade following my complaint
 of 5 bubbles 61abdulwahaba, 30 Oct 2016 | Read review
“Try not to be at the front of the hotel because of the noise from the mosque.”
 of 5 bubbles J4480VAkatel, 28 Oct 2016 | Read review
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