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Hilton Cape Town City Centre

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Hilton Cape Town City Centre
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1,191 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Cape Town City Centre
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Showing 1,030: English reviews
Cape Town, South Africa
Reviewed 10 April 2016

Meals, service, hotel maintenance and staff training provide for an unpleasant experience making the room rates totally not worth the expenditure. The conference facility is not conducive to interactive training and toilets at the conference centre were not cleaned regularly

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Kathryn M
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for posting a review on TripAdvisor. I deeply regret to learn that you were disappointed with the service received during your last stay with us and I would like to take this opportunity to sincerely apologize for the inconvenience caused. Please be assured that my entire management team appreciates the value and importance of feedback...

Reviewed 10 April 2016 via mobile

Traveling frequently, I have a pretty good understanding of what 5 Stars mean when it comes to Hotels. This was a 3 Star experience at best! Poor service during breakfast (had to clear away my own plates to make space for the next course). No salt on the tables. Dark and gloomy breakfast dining room. Last night, returning from a...

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Helpful?
Thank HeinDG
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay on TripAdvisor, your feedback is important to us. I regret to read that you were not entirely satisfied with your experience and would like to take this opportunity to apologize for the frustrations which you faced during breakfast. Your comments have been forwarded to the relevant...

Johannesburg, South Africa
Reviewed 8 April 2016

We stayed here in the peak period of January and were absolutely thrilled with the Hilton standard. Rooms were beautifully furnished and bathrooms immaculate. The two bedroom suite is a must for families if its within your budget . Their deluxe rooms are beautiful with comfortable beds and roomy rooms. We thoroughly enjoyed our stay and will highly recommend this...

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Helpful?
Thank F M
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for posting a review on Trip Advisor. I am pleased to read that you enjoyed our modern and comfortable rooms in particular our family friendly two bedroom suites. Your recommendation to fellow travelers is much appreciated and I look forward to welcoming you back soon. With my personal regards, Marc O. Schumacher General Manager

Cape Town Central, South Africa
Reviewed 6 April 2016 via mobile

Very nice place with a lot of potential. I love the Indian buffet in summer. The food is excellent. Service and waiters are great. The view is stunning. They have tv for sports addicts. And even hookah to smoke on lazy afternoons. What could we ask for more?!

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Helpful?
Thank CTandyou
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to review on TripAdvisor. We are glad that you had such a great at Signal Hill Lounge and Terrace. Your kind remarks regarding your whole experience are highly appreciated, such as your positive feedback about the courteous service extended by our staff. We hope to see you again in the future!...

Island of Malta, Malta
Reviewed 6 April 2016 via mobile

Would surly go back some day the environment is beautiful can see the Moutan from my top floor with cloud covering all over the mountains wow it's Amazing the are very helpful clean room could not alcohol in the mini bar but hotel stuff made me know I can still buy from outside and bring it in my room which...

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Helpful?
Thank Emmanuel B
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for your kind comments regarding your recent stay at the Hilton Cape Town City Centre, it is much appreciated. I am delighted to read that you had a memorable experience at our property and would recommend us to the rest of the TripAdvisor community. Please be advised that the mini bars have been removed from...

Johannesburg, South Africa
Reviewed 5 April 2016

the frontline staff must be thoroughly be trained, to treat guests friendly and must show competency on the work they do. the restaurant mention must be improve with regards to food. the management and the maintenance staff must attend to all mentioned problems and ensure that the hotel compete the other hotels in the area. the brand is very good...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Simon M
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay on TripAdvisor, your feedback is important to us. I regret to read that you were not entirely satisfied with your experience and would like to take this opportunity to apologize for any inconveniences or frustrations you may have encountered during your stay. Your comments have been...

Silverthorne, United States
Reviewed 1 April 2016

convenient location, staff courteous, helpful and readily available when needed free shuttle to V&A waterfront excellent service in the executive lounge and well stocked with food and beverages at convenient hours

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Robert H R
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for your wonderful feedback regarding your recent stay with us here at the Hilton Cape Town City Centre. We are pleased to hear you enjoyed in the Executive Lounge which is open daily for complimentary breakfast, snacks throughout the day and drinks and canapes in the evening. We look forward to welcoming you back! With...

Chicago, Illinois
Reviewed 31 March 2016

We were so impressed with this hotel. It's in a convenient area, it's beautiful, the staff is VERY helpful and friendly, as a Hilton Honors member we received a room upgrade and access to the lounge - which had REALLY awesome food. I would ABSOLUTELY recommend this hotel and will stay there again if we are lucky enough to return!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Nancy M
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for sharing your experience at Hilton Cape Town City Centre with the TripAdvisor community as well as the kind comments regarding our team members, which I have shared with the rest of my team. I am delighted to learn that you had an awesome stay and hope that you will be able to return to...

San Francisco, California
Reviewed 30 March 2016

I stayed at this hotel in November of 2013. The hotel was a nice and clean hotel in a good location. We were close to the touristy sites and it was also a great spot for tour pickups. The staff advised us to use taxis at night since the area from the hotel to the V&A Waterfront was a bit...

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Helpful?
Thank Lisa S
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for posting a review on Trip Advisor. Thank you for your kind comments regarding our team members, which I have shared with the rest of my team. Please be advised that our shuttle service to and from the V & A Waterfront is complimentary and is available seven days a week from 08:00 – 18:00....

Houston, United States
Reviewed 30 March 2016

I spent a week in Cape Town for my birthday this year. It was my first visit to anywhere in Africa and I can honestly say that I am glad I stayed at this Hilton location. It was a great central location, the room was very comfortable and the staff were excellent. The concierge was knowledgeable and friendly. The grounds...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Dorothy J
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay on TripAdvisor, your feedback is important to us. We are pleased to hear you enjoyed your birthday at our hotel. It is such a pleasure to learn that you were welcomed with the warmth and hospitality our team members are renowned for and enjoyed our facilities...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of South Africa's second largest city at the foot of Table Mountain, the Hilton Cape Town City Centre hotel is only 20 minutes from Cape Town Airport and is close to many shops and businesses, the wine district, a variety of beaches and the National Parliament. All of the modern Guest Rooms at this Cape Town hotel boast large windows, 32-inch LCD TVs and complimentary wireless internet access. Upgrade to an Executive Room for stunning views of Table Mountain or the city and access to the Executive Lounge, with complimentary breakfast, canapés and drinks. Hold a conference for up to 120 guests in one of 6 meeting rooms or 2 board rooms, which offer the very latest in audio/visual technology and ensure your event is a success with our business center. Indulge in an all-day dining experience in the elegant Mezbaan restaurants(Halaal certified by ICSA) and sip cocktails and relax with a fragrant shisha pipe in the exotic Signal Hill Terrace Lounge and Restaurant. Work out in our Fitness Center or soak up the glorious South African sunshine and stunning views of the Bo-Kaap and Table Mountain in the outdoor swimming pool. ... more   less 

Additional Information about Hilton Cape Town City Centre

Address: 126 Buitengracht Street, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central > Schotsche Kloof
Price Range: ₹ 9,452 - ₹ 26,010 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cape Town City Centre 5*
Number of rooms: 136
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Priceline, Booking.com, Hotels.com and Agoda so you can book your Hilton Cape Town City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Cape Town City Centre Hotel Cape Town Central
Hilton Cape Town City Centre South Africa
Hotel Style:
#24 Business Hotel in Cape Town Central
#36 Family Hotel in Cape Town Central
#40 Romantic Hotel in Cape Town Central
#42 Luxury Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cape Town City Centre staff and other travellers.
8 questions
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Questions? Get answers from Hilton Cape Town City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view of Table Mountain - sensational to wake up to every morning.”
 of 5 bubbles Aussie8869, 10 Mar 2017 | Read review
“Not a hotel I would recommend when there are so many others to choose from”
 of 5 bubbles lindajI7178WR, 2 Mar 2017 | Read review
“Overlooking the pool is probably best with balcony”
 of 5 bubbles PaulineL109, 28 Feb 2017 | Read review
“Have a meal at this hotel if you visit Cape Town.”
 of 5 bubbles DDR1234, 29 Dec 2016 | Read review
“Ask for a room with a view of Table Mountain”
 of 5 bubbles 998marciam, 27 Dec 2016 | Read review
5 of 5