Taj Cape Town
1 Waal Straat Corner St Georges Mall, Cape Town Central 8000 South Africa
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Room & Suite (756)
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Avg. â‚ą18,790 /night, 1/21 - 1/22
â‚ą36,713
per night
â‚ą27,752
per night
â‚ą18,790
per night
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About
#21 of 121 hotels in Cape Town Central
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Explore the city right from our doorstep. Originally home to the South African Reserve Bank and Temple Chambers and, later, the Board of Executors (BoE), Taj Cape Town effortlessly combines the legacy of the old with the luxury of the new. Located in the centre of the old city, it boasts a strong sense of place and is within walking distance to some of South Africa’s foremost landmarks and attractions and an eclectic array of shops, galleries and restaurants. Spread across two heritage buildings, all 176 rooms have spectacular city views or overlook the iconic Table Mountain.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Aerobics offsite
Bowling offsite
Babysitting
Wifi
Fitness / spa changing rooms
Sauna
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Patio
Squash offsite
Tennis court offsite
Walking tours
Children's television networks
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
HOTEL STYLE
Family
City View
Languages Spoken
English, French, Afrikaans, Portuguese and 2 more
Location
1 Waal Straat Corner St Georges Mall, Cape Town Central 8000 South Africa
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Cape Town Intl Airport
17.4 km•
See all flights
202 Restaurants
within 0.5 kilometers
Reviews
4.5
3,039 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Taj Cape Town has won the hearts of many travelers with its spotless rooms and the opulent comfort they offer, giving guests a taste of luxury with breathtaking mountain views. Nestled in a central location, the hotel stands out for its easy access to local attractions and dining options, though the area may quiet down in the evening.
Guests have celebrated the value it provides, despite occasional service hiccups. The welcoming atmosphere, complemented by attentive staff and luxurious amenities like the spa and pool, adds to the hotel's charm.
Location
Central
Atmosphere
Inviting
Rooms
Spacious
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Outstanding
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Traveller rating
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Detailed Reviews
This is a lovely hotel, staff are friendly, engaging with nothing too much trouble. Room was immaculate overlooking Table Mountain. Food in each of the restaurants is superb. We made use of the hotel shuttle which runs on the hour. When we arrived early at the hotel we were given complimentary tea and coffee whilst the room was made ready.
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Review collected in partnership with Taj Hotels & Resorts
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much to each and every staff member whom made our stay unforgettable! Mark, Lisa, Honest, Frank, Elton...just to name a few. Staff is well spoken, professional and friendly.
Traveling during COVID is scary, but Taj Cape Town is well prepared. Rooms are clean, sanitized & sealed upon arrival for our protection and the hotel have automatic hand sanitizer stations installed throughout the building.
Compliments to the Chef and staff at the Bombay Brasserie. You are definitely the best Restaurant in Cape Town.
We ended our stay at the Jiva Spa - unbelievable value for money and by far the best massage I’ve ever had.
We enjoyed every second. Definitely the highlight for 2020. Thanks for treating us like royals. We’ll be back very soon!
Traveling during COVID is scary, but Taj Cape Town is well prepared. Rooms are clean, sanitized & sealed upon arrival for our protection and the hotel have automatic hand sanitizer stations installed throughout the building.
Compliments to the Chef and staff at the Bombay Brasserie. You are definitely the best Restaurant in Cape Town.
We ended our stay at the Jiva Spa - unbelievable value for money and by far the best massage I’ve ever had.
We enjoyed every second. Definitely the highlight for 2020. Thanks for treating us like royals. We’ll be back very soon!
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Date of stay: November 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TAJ Cpt, Owner at Taj Cape Town
Responded 5 Apr 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mark Wernich General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Stayed here during our trip to Cape Town. The location is very good - a 10 minute car ride to the waterfront, and the concierge helps one to get a cab . It’s a stone’s throw from the green market square which is an open air market selling local handicrafts. Had a room with a fabulous view of the Table mountain. The room was very well appointed and very clean. The staff was very helpful and courteous. The bar is great. The food was awesome. I would like to make a small point though - when checking into the room, guests should be advised regarding the switch which is supposed to be turned on for housekeeping to make up one’s room; otherwise they don’t clean up your room!
I would definitely go back to this hotel.
I would definitely go back to this hotel.
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Date of stay: October 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM Cape Town, Owner at Taj Cape Town
Responded 2 Nov 2022
Dear Girija199 Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mark Wernich General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at the Taj on a number of occassions over a few years. It is has very comfortable rooms but the daily servicing varies in standard between excellenat and very poor. Repeated requests to have our room serviced before 3pm or to have towels (because towles were removed and not replaced) means that despite the potential this hotel fails to deliver.
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Date of stay: March 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Taj is a lovely property. Our room had a gorgeous view of Parliament and table mountain in the background. The problem. I specifically requested a non smoking room and was assured that I was on a non smoking floor. After an evening out I returned to a hallway filled with the scent of smoke. I called the front desk and night manager but there were no rooms to be moved to that night. The next morning I was assured that the problem had been taken care of. Same story. I asked why the person smoking wasn’t being asked to move? Lots of apologies, NO ACTION.. no recompense either. In addition, no turn down 2 of 3 nights I stayed there. Towels not replenished. Again, an apology, but no change in action. Sadly this property has given a black eye to the Taj name. I am deeply disappointed, have a cough and sore throat from the smoke and no avenue for resolving the problem. Gleefully checking out!
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Room Tip:Â People will listen to your complaint, but make no actions toward resolving it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is the third time we’ve stayed at the Taj Cape Town. The first two times, the hotel had some minor issues (mainly the staff, although extremely friendly, could not remember requests from one minute to the next). Annoying, but not the end of the world. The friendliness of the staff made up for that shortcoming.
This time, however, it is quite obvious that the hotel is running out of money. We have access to the lounge. In the past, they would put out a decent spread. It’s now down to a half dozen items — tonight it’s dried apricots with some sort of cheese mousse and some spiral sandwiches, and a few things like peanuts, olives, tortilla chips, pesto sauce, and a couple of cheeses. Drinks are restricted to two per person. Coke seems to be in short supply at the moment.
Toiletries are a bit of a jumble. The night we arrived, we had some Occitane toiletries and some Taj. The next day it was just Occitane. Then again to a mix. Hand towels and facecloths are taken away by housekeeping and only replaced after a couple of calls to housekeeping.
All the signs point to a lack of money to run the hotel properly.
I do want to reiterate, though, that through all this, the staff is still very friendly and doing what they can with, I assume, very limited supplies. I feel sorry for the staff because they are the face of the hotel and have to deal with unhappy guests and, when the owners really run out of money, they will probably end up without jobs and without their final pay cheques.
This is quite likely the last time we will stay at this hotel.
This time, however, it is quite obvious that the hotel is running out of money. We have access to the lounge. In the past, they would put out a decent spread. It’s now down to a half dozen items — tonight it’s dried apricots with some sort of cheese mousse and some spiral sandwiches, and a few things like peanuts, olives, tortilla chips, pesto sauce, and a couple of cheeses. Drinks are restricted to two per person. Coke seems to be in short supply at the moment.
Toiletries are a bit of a jumble. The night we arrived, we had some Occitane toiletries and some Taj. The next day it was just Occitane. Then again to a mix. Hand towels and facecloths are taken away by housekeeping and only replaced after a couple of calls to housekeeping.
All the signs point to a lack of money to run the hotel properly.
I do want to reiterate, though, that through all this, the staff is still very friendly and doing what they can with, I assume, very limited supplies. I feel sorry for the staff because they are the face of the hotel and have to deal with unhappy guests and, when the owners really run out of money, they will probably end up without jobs and without their final pay cheques.
This is quite likely the last time we will stay at this hotel.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taj was one of the most disappointing experiences that I have had with a hotel. We made a booking months in advance for a connecting room given we have 3 small rooms which meant we had to pay extra for Luxury room vs a standard room. Despite calling the hotel ahead of time to confirm connecting room, they said they did not have connection room until the second night which meant we had to change rooms the second night. We checked out after the 4th day but planned to check back in after 2 day safari trip where we remind the hotel staff that we wanted to have a connecting room which they said would not be a problem. When we checked in second time, the same thing happened in that they gave away our connecting room. In addition to terrible service regarding reservations, the maintenance of the rooms were are also terrible with something wrong with each room that we stayed in as had booked 4 rooms in total (ie. shower door handle on backwards, no ability to change between shower head and rain shower). The room key also did not work in elevator nearly 50% of the time. The hotel also could not give us our room keys the night we checked for the second leg of our stay given their system was down. There is something seriously wrong with this hotel's management and reservation system as this is suppose to be a luxury hotel.
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Date of stay: January 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TAJ C, Manager at Taj Cape Town
Responded 3 Feb 2020
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kindly contact me directly: gm.capetown@tajhotels.com Sincerely, Mark Wernich General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1. Upon arrival we were informed that parking was now payable @R120 pn. If this was communicated to us prior arrival, I would have rather booked an Uber as we stay around 15 km from the Hotel. Fortunately this fee was waived after we complained. I have stayed a few time before at the Hotel and parking was never paid parking
2. We were celebrating our 17th wedding anniversary, so it was a special event.
The pool area although 2 people max at any times, was dirty, with used a and dirty towels laying around all over the place. There were even used tissue on the tables around the pool. No clean towels were available and although we requested clean towels, it never came.
3. Upon our arrival in the dining hall, we ordered a bottle of wine, still water and place our food order straight away. Our bottle of wine and water took over 30 mins to come. Our food came an hour after the wine was served. The wine bottle contained sediments as the 11 year old wine was never decanter. So the sediment was naturally in our glass. On a positive note the food was excellent.
4.the toilet in the lobby, which is being used by patrons from restaurant including myself, was despicable, worst than a public toilet. tissues all over the place, urine on the floor under the urinals, dirty unflushed toilets.
As far as I know in a 5 star establishment there should be a toilet attendant at all times especially at the busy time.
5. The cigar lounge, no proper air circulation, as a result it is smoky, unpleasant to enjoy a cigar. The tables and ashtrays were dirty .
6. The telephone in the rooms does not work, as a result I had to use my own phone to contact reception whenever needed.
7. No night room service, as far as I remember, it is a requirement for a 5 start establishment to have an evening room service.
I feel I wasted my one free night from Hotel.com as a loyal customer from them
2. We were celebrating our 17th wedding anniversary, so it was a special event.
The pool area although 2 people max at any times, was dirty, with used a and dirty towels laying around all over the place. There were even used tissue on the tables around the pool. No clean towels were available and although we requested clean towels, it never came.
3. Upon our arrival in the dining hall, we ordered a bottle of wine, still water and place our food order straight away. Our bottle of wine and water took over 30 mins to come. Our food came an hour after the wine was served. The wine bottle contained sediments as the 11 year old wine was never decanter. So the sediment was naturally in our glass. On a positive note the food was excellent.
4.the toilet in the lobby, which is being used by patrons from restaurant including myself, was despicable, worst than a public toilet. tissues all over the place, urine on the floor under the urinals, dirty unflushed toilets.
As far as I know in a 5 star establishment there should be a toilet attendant at all times especially at the busy time.
5. The cigar lounge, no proper air circulation, as a result it is smoky, unpleasant to enjoy a cigar. The tables and ashtrays were dirty .
6. The telephone in the rooms does not work, as a result I had to use my own phone to contact reception whenever needed.
7. No night room service, as far as I remember, it is a requirement for a 5 start establishment to have an evening room service.
I feel I wasted my one free night from Hotel.com as a loyal customer from them
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Date of stay: September 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM Cape Town, Owner at Taj Cape Town
Responded 15 Sept 2021
Dear 20ashwinb I would like to sincerely and personally apologize for the inconvenience caused to you during your recent visit to our restaurant. We strive to uphold our long-standing heritage of commitment to excellence, leadership and innovation. These attributes are incorporated daily and enjoys my personal attention. Our associates continuously strive to live up to our values being Integrity, Mutual Respect & Understanding, Excellence, Unity and Responsibility. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. As discussed telephonically we look forward to welcoming you back to Taj Cape Town. Sincerely, Mark Wernich General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Last part of our trip in south Africa and we where super excited to stay in the Taj being as it's a 5 star hotel and already having great service in other establishments in south Africa. Started off really well, door staff where lovey and we went to reception and there was a very friendly women on the desk. who explained all about their services unfortunately that was the last time we had dealings with her. Then went to the room and it had the most beautiful views looking out at table mountain. but that is where the positives end. Room was nice but the bathroom looked like it needed updating, plug in the sink didn't work and horrible cloth lamp shades with damp on them. Would have expected some nice little touches as well such as chocolate or welcome drink (which we where promised but this didn't happen). Went to reception to then organise a walking tour told the guide was sick and we weren't given any other options, also the receptionist could really do with customer service training I dont need a young guy behind reception put one leg on the chair and looking at his crouch! Breakfast was okay, I asked for a cappuccino 10 mins later a tea comes out. Had to ask someone else to take the tea away as I had ordered a cappuccino...still no cappuccino, finally after speaking to another server I got it. I don't mind mistakes although it certainly wasn't busy and they made me feel like it was my fault instead of apologising.
worst was the dinner in Bombay brassier the hotel did fix it when we left but as they recommended it I would have expected better.
There obviously having some staff and operational issues, such a shame given the location but I wouldn't recommend we stayed much nicer for less and Cmon guys stop copying and pasting the same responses on trip adviser and sort out your issues
worst was the dinner in Bombay brassier the hotel did fix it when we left but as they recommended it I would have expected better.
There obviously having some staff and operational issues, such a shame given the location but I wouldn't recommend we stayed much nicer for less and Cmon guys stop copying and pasting the same responses on trip adviser and sort out your issues
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM Cape Town, Owner at Taj Cape Town
Responded 6 Feb 2022
Dear AROONEY123 Thank you for taking time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Should we have an opportunity in the future to welcome you back to Taj Cape Town, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely Mark Wernich General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had requested a mountain facing room on a high floor and that is what they reserved for us. The views of Table Mountain were breathtaking.
The staff at every interaction were friendly and professional..( will mention the few names I remember..Brent in Reception, Felicia in Breakfast, Muneeb Shakil who drove the shuttle bus).
There is a shuttle that takes you to Water Front and Table Mountain cable car.. Hourly service
Breakfast spread was incredible and catered well for vegetarians..we requested mild Indian breakfast and the Indian food chef can to see us and arranged for freshly cooked food.
We would recommend this hotel.
The staff at every interaction were friendly and professional..( will mention the few names I remember..Brent in Reception, Felicia in Breakfast, Muneeb Shakil who drove the shuttle bus).
There is a shuttle that takes you to Water Front and Table Mountain cable car.. Hourly service
Breakfast spread was incredible and catered well for vegetarians..we requested mild Indian breakfast and the Indian food chef can to see us and arranged for freshly cooked food.
We would recommend this hotel.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TAJ C, Manager at Taj Cape Town
Responded 28 Jan 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mark Wernich General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi Kulenz. If you turn right out of the hotel and walk up to the main road, it takes about 5 minutes. As long as you’re not on your own, I’d honestly say you’re fine. You can always cross the road if you feel uncomfortable. This will totally depend on where your restaurant is though. Generally I found that it’s just better to get an Uber, if your restaurant is more than a 15 minute walk away. Have an amazing time! I really did love Cape Town.
Yes valet parking adjacent to the hotel
Good day,
The club lounge will re open on 01 October 2022.
Sincerely,
Mark Wernich
General manager
…
"Don’t both going to the V&A for New Year. It is ridiculously busy, an anticlimax and difficult to get back to the hotel."Read full review
"Take advantage of all amenities offered. Make sure to get pillows of your choice sent to you as well."Read full review
"Don't get the hotel to supply and cab from the airport. Their charge is far to expensive."Read full review
…
PRICE RANGE
â‚ą14,287 - â‚ą32,124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
taj cape town hotel cape town central
LOCATION
South AfricaWestern CapeCape TownCape Town Central
NUMBER OF ROOMS
176
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Taj Cape Town
Which popular attractions are close to Taj Cape Town?
Nearby attractions include Inverdoorn Private Game Reserve (0.3 km), Company's Gardens (0.4 km), and St. George's Cathedral (0.07 km).
What are some of the property amenities at Taj Cape Town?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Taj Cape Town?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Taj Cape Town?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Taj Cape Town?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Taj Cape Town?
Conveniently located restaurants include The Cousins Trattoria, FYN, and Bouchon Wine Bar & Bistro.
Are there opportunities to exercise at Taj Cape Town?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Taj Cape Town have airport transportation?
Yes, Taj Cape Town offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Taj Cape Town located near the city centre?
Yes, it is 0.8 km away from the centre of Cape Town Central.
Are any cleaning services offered at Taj Cape Town?
Yes, dry cleaning and laundry service are offered to guests.
Does Taj Cape Town offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.