The Onyx Hotel

The Onyx Hotel

Traveller (122)
Two Bedroom Apartment
Room & Suite (42)
Onyx Pool
Pool & Beach (17)
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About

4.5
#28 of 116 hotels in Cape Town Central
4.6 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Onyx, the newest addition to compliment Newmark’s award-winning Cape Town hotel collection, is a rare and precious property in the city’s Foreshore precinct. Within walking distance to the Cape Town International Convention Centre and it’s close proximity to the Cape’s top tourist attractions, the avant-garde and leading-edge Onyx commits a complete offering to it’s guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Car park
Wifi
Fitness / spa changing rooms
Hot bath
Indoor pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Airport transportation
Business Centre with Internet Access
Meeting rooms
Spa
Couples massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Room service
Safe
Kitchenette
Refrigerator
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Family
Modern
Languages Spoken
Afrikaans

Location

57 Heerengracht Street, Cape Town Central 8001 South Africa
4.5
4.5 of 5 bubbles200 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Onyx Hotel dazzles guests with its stylish decor and spacious, well-furnished rooms featuring large balconies. Reviewers consistently praise the hotel's range of amenities, such as the spa, pool, and in-room kitchenettes, and are impressed by the cleanliness and upkeep of both rooms and facilities. While some guests may find the views less than stellar, the service receives high marks for its friendly and professional staff. Although the hotel provides convenient Uber access to V&A, some travelers note that breakfast and laundry services could be improved.
Atmosphere
Inviting
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed

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200Reviews6Q+A31Room tips
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Detailed Reviews
Mike P wrote a review Feb 2020
Wendover, United Kingdom
4.0 of 5 bubbles
The Onyx is quite well situated with a 20 minute walk down to the Harbour Front and a Big Red Bus stop just round the corner. The breakfasts are good but a bit samey after a few days. There is a nice area on the fourth floor where you can enjoy a drink by the pool with a marvellous view of Table Mountain. The YU restaraunt appears to be part of the hotel and they provide good lunches with reasonably priced Cape wines. On the day we left for the airport they allowed us to keep our room until 1-30pm free of charge although normal check-out is 11am.
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Date of stay: February 2020
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Ask for a room with a view of Table Mountain.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from rivett123, General Manager at The Onyx Hotel
Responded 23 Feb 2020
Dear W387RWmikep Thanks for posting a review on The Onyx Hotel. The team and are are super pleased that you enjoyed your recent visit. Happy to read you had a chance to enjoy the Yu restaurant and the fabulous 4th floor recreation and bar area, I must agree with your comments regarding the view, truly special with Table mountain in the back ground. The team & I look forward to the opportunity to host you again on your next visit to our beautiful city. Kind regards Paul
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Mzd7 wrote a review Feb 2020
Durban, South Africa
4.0 of 5 bubbles
Located middle of town , it’s suited for business travel . Close to V&A waterfront.

The one bedroom apartment we took was very nice , large dining / lounge area , kitchen with all the requirement.

Bedroom slightly small , but very comfortable .. bathroom neat and modern , also slightly small ..

Breakfast is a very vibey setup with basic buffet of fruit cereals breads and juices . One had the option of ordering from their breakfast menu as well

Good hotel and setup , nice pool area
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from rivett123, General Manager at The Onyx Hotel
Responded 23 Feb 2020
Dear Mzd7 Thanks for taking the time to leave a review on the Onyx Hotel. The team and I very please to read that you enjoyed your recent stay at the hotel. I do hope that you had a chance to enjoy the culinary delights at our Asian tapas restaurant "Yu" The team and I look forward to welcoming you back in the not too distant future. Kind regards Paul
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Karin stockholm wrote a review Feb 2020
Sweden
4.0 of 5 bubbles
Located within walking distance to Victoria and Alfred water front and also to Long street shopping area this is a fairly good and safe location to stay. The hop on hop off bus stops a few minutes away, Nearby you have a few restaurants ,two mini markets and a liquor store. I stayed in a studio that felt spacious and was well equipped. It was quiet and peaceful. On the lounge floor is a small gym and a swimmingpool that looks bigger on the photos than in real life. But it is a nice relaxing area with table mountain view. The breakfast is served in the restaurant The market and it is really excellent. If breakfast is included it - you have access to a large buffé and many sorts of tea and coffee. You are also entitled to choose one item from the a la carte menu and there is a great variety to chose from. Inspired from both Asia and US food. I also had a dinner in the Onyx signature Asian restaurant. . An upscale restaurant frequented by locals too. Not too impressed as my crisp sushi plate was prepared too early and was placed on the waiting tray so I could see it but served at the same time as my husband´s fish . So then the sushi was dry an chewy but the fish was ok. It is a lively restaurant with a lot of noise and party atmosphere.
Overall I really enjoyed the stay at the Onyx as it was clean and comfortable. I want to end to highlight one of the members of the staff- Natasha. She was most helpful and is a truly asset for the hotel,
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from rivett123, General Manager at The Onyx Hotel
Responded 2 Apr 2020
Dear karinstockholm Thanks for taking the time to leave a review on the hotel. I must agree with your comments regarding our breakfast offering at MRKT restaurant, lots to choose from and excellent quality of food and service, they also have some amazing fresh lunch and smoothie options. Please also allow me to thank you for mentioning Natasha, she is a true service ambassador for the Onyx and an absolute asset to our operations team. Thanks for mentioning the challenge in regards to the sushi at Yu, I will meet with the manger and chef to discuss a way forward in improving the timing. Thanks again for your kind words! Look forward to welcoming you back in the not too distant future. Kind regards Paul
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Logisticlady wrote a review Apr 2020
Doncaster, United Kingdom
5.0 of 5 bubbles
The apartment was spacious and clean. Staff are friendly and very helpful. Breakfast was amazing, freshly cooked to order with first class presentation.
Location was ideal as the hop on/off bus stops very close and V&A Waterfront is only a short, pleasant walk of 5-10 minutes.
Our apartment had a shower over the bath so please be aware that it may be quite difficult for some people to climb into the bath as it was quite high.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Rivett, General Manager at The Onyx Hotel
Responded 1 Mar 2021
Dear Logisticlady Thanks so much for taking the time to leave a review from your stay at The Onyx Hotel. The team and I are super happy to get such a awesome rating! I must say I do agree with your comments about our fantastic location, so central and walking distance to many attractions and the waterfront. Team Onyx is looking forward to hosting you again in the not too distant future. Kind regards Paul
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Davidgso wrote a review Aug 2022
5.0 of 5 bubbles
Our family of 5 (3 young kids) enjoyed our stay of 2 nights at Onyx Hotel in a 2br set up

the accomodation is extremely spacious with stylish apartment style set up and ours had a great sized balcony which overlooked the convention centre and out to the ports

Ours was only a short stay but it was a perfect place to recover from a long flight and it was walking distance to V&A waterfront which suited us as first time tourists to Cape Town

I must also add that the breakfast option that comes included in the room rate is of a very high quality. Breakfast is served in the ground floor restaurant / cafe called MRKT. It is not your standard mass market buffet but a more selective / smaller range of continental style breakfast but all done to a very high quality. As well you are allowed 1 selection from the ala carte menu per person which we found the options to be on par with a trendy brunch cafe that we would happily pay for outside.

will also add that there is a bar terrace on level 4 plus indoor / outdoor pool and gym which are all very functional and the terrace is a good spot for a few photos of table mountain and city views

All things said we were very pleased with our stay, the lovely staff and front of house managers
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Theunie Marais, General Manager at The Onyx Hotel
Responded 17 Aug 2022
Dear David and Family Thank you very much for taking the time to write a review on your recent stay with us. The team and I are thrilled to read the below feedback and we are so happy to read that you enjoyed your time at your home away from home while visiting our beautiful country. Your kind comments and feedback will be passed onto the dedicated Onyx Team that looked after you during your stay. We wish you and the family safe travels and sincerely hope that we will be able to welcome you back in the near future. Warm Regards Theunie Marais
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Karl Heinz B B wrote a review Dec 2022
Berlin, Germany
5.0 of 5 bubbles
We found this place by accident as we were looking for accommodation for a family of four. There offer appeared to be very good value for money so we booked it for a three night stay snd did not regret it s single moment. The apartment with two bedrooms we had was nice and modern. The staff really attentive and extremely friendly. Breakfast at äMRKT was very good and consisted of made do order dishes and a buffet. Dinner at YU was fantastic. Drinks, Cocktails and food were excellent and very creative. Parking for our Van was offered for free in front of the hotel. The Onyx is in walking distance to the V&A and to Longstreet and downtown locations and certainly in reach of several 40 Rand Uber destinations. We found this place by far better than the price suggested and a warm-hearted wonderful Capetown alternative away from the beaten tracks.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Theunie Marais, General Manager at The Onyx Hotel
Responded 6 Jan 2023
Dear Karl Heinz B B Thank you very much for your review. It is wonderful for the team and I to read your feedback. Creating a home away from home experience for our valued guest is what we strive for. Thank you for the feedback on the facilities and services we have to offer this will be shared with the team accordingly. We sincerely hope that we will welcome you back in the near future. Kind Regards Theunie Marais
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Tise wrote a review Mar 2023
Landover, Maryland
5.0 of 5 bubbles
My mom, daughter and I had the pleasure of staying at the Onyx hotel during our trip to Cape Town. I selected the Onyx because it was one of the few hotels that offered 2 bedroom apartment style accommodations. The hotel staff was very friendly and were very helpful and responsive to questions even prior to our stay. The staff helped me arrange a few tours before our visit. I thought the location of the hotel was nice as it was about a 12 min walk from the hotel to the V&A waterfront. It was also easy to catch Ubers to other parts of Cape Town (I.e., Sea Point, Clifton Beach, etc.. (FYI: Ubers in Cape Town will not pick up fares that are short distance, unlike other cities). The hotel itself was aesthetically pleasing and clean. There is a delicious Asian restaurant (delicious is actually an understatement) and a breakfast spot on site. The pool is not big but it’s nice as 1/2 of it is inside and 1/2 of it is outside. There is also a lovely spa and on our last day we had massages, facials and was provided sparkling wine during our services. It was the perfect ending to a wonderful vacation.
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Date of stay: March 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Theunie Marais, General Manager at The Onyx Hotel
Responded 27 Mar 2023
Dear Letisew Thank you very much for taking the time to review Teh Onyx after your recent stay with us. The team and I are thrilled to receive your feedback and learn about your stay with us and that the dedicated Onyx team took such good care of you. Thank you very much for your feedback and comments on the property and the services that we have to offer to our valued guests. We sincerely hop-e that we will have the opportunity to welcome you back in in the near future on your next visit to the Mother City. Kind Regards Theunie Marais
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aunt73 wrote a review Feb 2023
Milton Keynes, United Kingdom
4.0 of 5 bubbles
Stayed here 4 nights before our cruise. Having arrived from an overnight flight at 9.30am, it was lovely to be greeted by Wellington on reception, who gave us a room straight away, which helped us get some well needed sleep. Our cases were taken up to our room by Simon, who showed us around the apartment. All the staff here, couldn't have been more helpful.

Our apartment was large and very quiet. Breakfast had an excellent selection, with very friendly, helpful staff. The hotel, is in a great location for catching the hop on/hop off buses and to get to the V&A Waterfront, which is only 15 minutes walking distance away.

We would highly recommend this hotel to stay in, as it's good value, a great location and has a lovely roof bar.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Theunie Marais, General Manager at The Onyx Hotel
Responded 28 Feb 2023
Dear Aunt73 Thank you very much for taking the time to write such a detailed review on your recent stay with us. The team and I are thrilled to receive your review and learn about your stay with us. Thank you for the kind mention of some of the team members that took such good care of you. We sincerely hope that we will have the opportunity to welcome you back again in the near future. Kind Regards Theunie Marais
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WomensTravelWorld wrote a review Oct 2021
Plettenberg Bay, South Africa
5.0 of 5 bubbles
So many options of places to stay but for self-catering, this seemed like the best option. I have a serious gluten allergy so staying at a place where we can cook a proper meal (daily) is a must. It had everything we needed in a large studio apartment. Everything was high end and worked great. We walked to the V&A waterfront a couple of times and there is a DisChem just down the street for convenience. We brought everything else with us which is good because there was no coffee, sugar, salt, pepper, etc-but we had it already. With free parking in a covered lot and 24/7 security it was really a great option. The gym, pool and bar were also nice options. We would stay here again 100%.
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Date of stay: October 2021
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: High floor, away from the elevator is always my request...the quietest!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Rivett, General Manager at The Onyx Hotel
Responded 4 Nov 2021
Dear Wendy Thanks so much for taking the time to post a review from your recent stay at The Onyx. The team and I are so pleased to read that you enjoyed your time with us and are humbled by your kind words. We look forward to welcoming you back in the not too distant future. Kind regards Paul
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Bitty V wrote a review May 2024
5.0 of 5 bubbles
We stayed in a 2 bedroom apartment for 6 nights. The rooms were big, 3 toilets/2 bath, had a very functional kitchenette (fridge, microwave, dishes and cutlery, cookware, etc) . TV in every bedroom and the living room. Work table, dining table, and living room set.
The beds and pillows have the exact firmness. There was enough space to put in yor luggage and clothes,
The 4th fkloor had the spa/pool/gym (but we did not use these amenities).

Staff were really friendly and accommodating!
Thew breakfast, as reviewed by others was very good, a choice of cereals, yogurt, coffee (Americano, latte or capuccino). You can also avail of the main breakfast plates as well.

Cape town is a safe place to go around, people are friendly and can speak English very well!

I would give this a 5 star rating!
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Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Theunie Marais, General Manager at The Onyx Hotel
Responded 12 May 2024
Dear bittyv2024 Thank you very much for taking the time to review The Onyx after your recent stay with us. The team and I are thrilled to receive your review and learn more about your memorable stay with us. The Two-Bedrooms some of our most popular units for families travelling and we are really glad that you enjoyed your time and all the facilities The Onyx has to offer. We sincerely hope to welcome you back again in the near future. Kind Regards
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Carole K asked a question Apr 2024
ottawa30 contributions53 helpful votes
Hi, Does the Aircon unit in the apartment supply heat in the winter months?
Answer from Theunie Marais
Cape Town, South Africa
Dear Diana. Hope you are doing well. Thank you for your question the apartment has 2 bathrooms some of the units have 2 showers and some of the units have one Bath and the other bathroom will have a shower.
Answer from Theunie Marais
Cape Town, South Africa
Dear Traveller, Thank you for your questions. The 2-bedroom deluxe units have 2 bathrooms in. The configuration differs from unit to unit. The main bedroom will always be en-suite.
Joseph A asked a question Feb 2020
1 contribution1 helpful vote
Does the onyx have accomodations for airport transfer?
Answer from Bogdan Vranes
London, United Kingdom31 contributions49 helpful votes
It's better you use Uber, is quite cheap and safe as long you select the highest category service, juts for few more buck or Euros. BV
Apeksha asked a question Aug 2019
India31 contributions35 helpful votes
Hi, Is there Daily Housekeeping Service ? Also, do they Change Towels and Linens?
Answer from Kulsum
Cape Town, South Africa5 contributions
There is daily housekeeping and they change your towels :) as required
Derek M wrote a tip Jun 2024
Toronto, Canada15 contributions6 helpful votes
5.0 of 5 bubbles
"I gave the location a 4 as it was 10 minutes walk out of the waterfront, but the quality of the hotel and value more than makes up"
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Lawsonio1 wrote a tip Jun 2024
Toulouse, France692 contributions208 helpful votes
5.0 of 5 bubbles
"High rooms overlooking the harbour"
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Richiewoodhouse wrote a tip Mar 2024
Cramlington, United Kingdom271 contributions174 helpful votes
4.0 of 5 bubbles
"get a room overlooking the front of the hotel. Don't turn right out of the hotel"
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Sarah P wrote a tip Feb 2024
Reading, United Kingdom13 contributions3 helpful votes
5.0 of 5 bubbles
"To access car park, drive past front of hotel then turn left then left again into side street. Ramp into car park is located on the left."
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TMEO wrote a tip Jan 2024
Viken, Sweden46 contributions2 helpful votes
5.0 of 5 bubbles
"Parking available"
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Not the right property for you?
There are more places to choose from in the Cape Town Central area.
PRICE RANGE
₹9,439 - ₹10,775 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaWestern CapeCape TownCape Town Central
NUMBER OF ROOMS
106
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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THE ONYX HOTEL (Cape Town, South Africa) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about The Onyx Hotel
Which popular attractions are close to The Onyx Hotel?
Nearby attractions include Artscape (0.3 km), Kono tourism services (0.2 km), and Zip Zap Circus School (0.5 km).
What are some of the property amenities at The Onyx Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Onyx Hotel?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at The Onyx Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Onyx Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to The Onyx Hotel?
Conveniently located restaurants include Col'Cacchio Foreshore, YU Restaurant, and Food Lover's Eatery Icon Building.
Are there opportunities to exercise at The Onyx Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Onyx Hotel have airport transportation?
Yes, The Onyx Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Onyx Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Cape Town Central.
Are any cleaning services offered at The Onyx Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Onyx Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
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