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One&Only Cape Town

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One&Only Cape Town
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1,327 Reviews from our TripAdvisor Community

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There are newer reviews for One&Only Cape Town
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Showing 1,172: English reviews
Wandswoth, London
Reviewed 11 October 2015

overall had a wonderful 4 nights here. The staff were fantastic, so warm and friendly, they make the place what it is. Our suite on the island was huge and luxurious. The bed was unbelievably comfortable. The bathroom and dressing area was huge. On the downside felt a bit closed in surrounded by apartments and absolutely no harbour or mountain...

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1Thank PGandCG
Reviewed 11 October 2015 via mobile

We wavered booking between Cape Grace and One and Only. We ended up choosing the latter and were very glad we did. The lobby is lovely and lively. The property is very large and well designed. In back of the main hotel, built around a lagoon and beautiful pool, are casita-like rooms. We had one which was large, well decorated...

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Helpful?
Thank Robert R
Mathias_Heinz7, Manager at One&Only Cape Town, responded to this review

Dear Robert, Thank you very much for your review. I will be sure to pass your comments on to the entire team, in particular our star in concierge, Feroz, who constantly strives to create unforgettable experiences for guests. I have noted your comment about the Spa and assure you that we will address this as a priority. Please do let...

London, United Kingdom
Reviewed 11 October 2015

We stayed at the One&Only Cape Town for one week at the beginning of August. Everything, from food to customer service to quality of room was outstanding! We stayed in one of the water villas and I would highly recommend them. I cannot wait to visit again soon!

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Helpful?
Thank JWMunday
Mathias_Heinz7, Manager at One&Only Cape Town, responded to this review

Dear JWMunday, Thank you for choosing to stay with us during your visit to Cape Town. I am glad to read that you enjoyed your stay with us and that your Island experience was outstanding. Please do let me know when you plan to stay with us again as we look forward to welcoming you back. Sincerely, Dale Parkington, Resort...

West Kelowna, Canada
Reviewed 11 October 2015

My husband and I had the pleasure of staying for three nights prior to going on several safaris and wish that we had the time to stay longer ! From the moment we stepped from our vehicle the staff was exceptional and the level of service superb ! From check-in with hot towel service to the moment we were escorted...

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Helpful?
1Thank Pattie R
Mathias_Heinz7, Manager at One&Only Cape Town, responded to this review

Dear Pattie, Thank you for your gracious comments shared on TripAdvisor. I am delighted to read how much you enjoyed staying at the Resort. It sounds like you had an amazing experience and will take home some great memories from your time with us. I am especially happy that our colleagues made such a personal connection, I will be sure...

Abu Dhabi, United Arab Emirates
Reviewed 10 October 2015

Arrived at Cape Town airport late evening and had a arranged transfer with one of the luxury vehicles of O&O. First ones to leave plane as usual, first ones to pick up luggage, ... ----last ones to leave Airport. No representative despite twice confirmed inbound transfer. The rest of this night I prefer not to share as it was one...

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Helpful?
Thank Sistatravelista
Mathias_Heinz7, Manager at One&Only Cape Town, responded to this review

Dear Ms Sondi, Thank you for sharing your review following your recent stay, I am truly sorry to read that the beginning of your stay was marred with a few calamities, this is definitely not what we aspire to. I am delighted that our superstars, Craig and Muchi were able to rescue the situation and that they managed to turn...

Johannesburg, South Africa
Reviewed 8 October 2015

I initially booked two nights in this hotel....but the moment we arrived I extended the stay to four nights, to my husbands delight! Security at the front gate definitely needs work and some way of recognizing guests. It's really annoying to have to identify yourself every time. I understand it's for safety but another mechanism can be thought of so...

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Helpful?
1Thank Natalie J
Mathias_Heinz7, Manager at One&Only Cape Town, responded to this review

Dear Natalie, Thank you for taking the time to share your experience at One&Only Cape Town. I am so pleased that you decided to extend your stay with us. I am sorry to read about the inconvenience you received at the front security, and your feedback has been addressed with our Security team. Your kind comment about Enoch in our...

Cape Town, Western Cape, South Africa
Reviewed 7 October 2015

This is a once in a life experience as it is costly unless you paying in Stirling, Euro or USD. You can be collected by a Maybach from the airpot (USD300), but the whole experience is worth every cent. The rooms have stunning views of Table mountain and waterfront and nothing is too much for the employees of this establishment....

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Helpful?
Thank travellingben66
Mathias_Heinz7, Manager at One&Only Cape Town, responded to this review

Dear Ben, Thank you for taking the time to let us know that you had such a great experience at the Resort recently. It sounds like you had an amazing holiday. The Maybach chauffeur drive is definitely something to add to one’s bucket list and we are so pleased that you chose to experience that. Thank you for choosing to...

Reviewed 5 October 2015

We stayed 3 nights in this amazing hotel. Service, rooms, food were all first class and of course the amazing view of table mountain was spectacular. Hotel located in the V & A waterfront and is within easy walking distance of shopping and dining. Cannot rate this hotel highly enough, a must for any visit to beautiful Cape Town.

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Helpful?
Thank Craig G
Mathias_Heinz7, Manager at One&Only Cape Town, responded to this review

Dear Craig, I am so pleased that you had an amazing stay at One&Only Cape Town and I really hope that we will have the opportunity to welcome you back in the not too distant future. Sincerely, Dale Parkington, Resort Manager

New York City, New York
Reviewed 5 October 2015

The views of Table Mountain when one enters the lobby will leave one breathless. We arrived in the afternoon, just in time for the customary afternoon tea, and everything was presented so beautifully in a lobby that invites one into its comfortable design and layout. Met with a friendly smile by each member of the staff, but this was nothing...

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Helpful?
Thank SJPOS
Mathias_Heinz7, Manager at One&Only Cape Town, responded to this review

Dear SJPOS, Thank you very much for sharing your review following your recent stay at the Resort. I am so pleased to read that you were blown away by the resort and more importantly that you found the service to be exceptional. I will be sure to thank Patricia and Feroz in particular for their personal hospitality. On behalf of...

Cape Town S. Africa
Reviewed 2 October 2015

I have been to the one and only hotel at Cape Town several times for high tea. Initially the standard was good but my last experience was really bad. There were plenty of sweet things to eat but only four savoury, very lopsided. When the small helpings of savoury were finished they were not replaced. There was no background music...

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1Thank Nigel62
Dale_Parkington8, Manager at One&Only Cape Town, responded to this review

Dear Nigel, I am truly sorry to that your recent afternoon tea experience was a disappointment and even more so for the way that your initial comment was handled. I would value the opportunity to apologise in person and to invite you back to enjoy the experience as it should have been. Please feel free to contact me on dale.parkington@oneandonlycapetown.com...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Breakfast
Official Description (provided by the hotel)
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 

Additional Information about One&Only Cape Town

Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: ₹ 37,163 - ₹ 1,37,422 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Reservation Options:
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa
Hotel Style:
#5 Business Hotel in Cape Town Central
#5 Spa Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#15 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from One&Only Cape Town staff and other travellers.
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Questions? Get answers from One&Only Cape Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the room as excellent”
 of 5 bubbles AndreRSA, 21 Nov 2016 | Read review
“Go for a view of Table Mountain, you won't regret it!”
 of 5 bubbles 936kerryt, 15 Nov 2016 | Read review
“table Mountain”
 of 5 bubbles kauaijim5, 14 Nov 2016 | Read review
“I think they all face Table Mountain and the marina so all are good!”
 of 5 bubbles CatherineChicago_IL, 13 Nov 2016 | Read review
“I cannot comment on the rooms as I only visited for High Tea.”
 of 5 bubbles BethJacobsFerreira, 3 Nov 2016 | Read review
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