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One&Only Cape Town

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One&Only Cape Town
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1,439 Reviews from our TripAdvisor Community

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Showing 1,263: English reviews
London, United Kingdom
Reviewed 20 February 2016

Second time I've stayed at this hotel. Some people say it's more business than leisure. Perhaps but get a room in the "Island" close to the pool and you will love it. A very short walk (a few minutes) and you are in the WaterFront; so great and safe location. Our rooms were magnificent and level of service is outstanding.

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Helpful?
2Thank RichardLS
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear RichardLS, I am pleased to read that we are becoming your home away from home in Cape Town. I am so pleased that you enjoyed your Island room and the service from our colleagues. I look forward to welcoming you back soon. Kind regards, Dale Parkington, Resort Manager

London, United Kingdom
Reviewed 18 February 2016

We travel a lot. This is one of the best hotels we have ever stayed at. Don't often say that. Accommodation spacious and well maintained. Food is excellent and the breakfast buffet well stocked with everything you could possibly want and more. But what really makes this special is the staff. Everyone went the extra mile to make our stay...

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Helpful?
Thank GaryD03
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Gary, Thank you for your gracious feedback and for choosing to stay with us. I am really happy to read that my colleagues were the key to your unforgettable experience at the Resort. Thank you very much recommending us to your friends and we look forward to welcoming you and them to the resort soon. Warm regards, Dale Parkington,...

London, United Kingdom
Reviewed 17 February 2016

What a fabulous hotel. Arriving shortly after 7am and our room not being ready the staff couldn't do enough to accommodate us after a long flight. The entrance to the hotel walking down to an amazing bar area looking out onto Table Mountain is simply spectacular. Or so we thought until we checked into our Marina Table Mountain Room overlooking...

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Helpful?
Thank KevL69
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear KevL69, Thank you for your review of your recent stay at One&Only Cape Town. I was happy to read that you enjoyed the spectacular view of Table Mountain from your room. We look forward to welcoming you back soon. Sincerely, Dale Parkington, Resort Manager

Reviewed 14 February 2016 via mobile

We had a great afternoon there. We had a bit of a late time slot though we booked in advance, and when we came we were not very happy with where we were seated. They sorted out alternate seating and offered us a reduction on the bill for one person which we were very happy about. The service was great...

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Helpful?
Thank Rushy A
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Rushy, Thank you for your review. I have shared your compliments with Chef Kyle Hickman and his Pastry team who were thrilled to receive your feedback. We look forward to your next visit. Sincerely, Dale Parkington, Resort Manager

Virginia Water, United Kingdom
Reviewed 13 February 2016

We've been before, and we'll keep coming again. Having tried the other Waterfront hotels over the years, the One & Only still stands head and shoulders above the others. And it's the quality of service that continues to excel. On arrival at 11am I had become quite unwell and a room was found for us to use immediately - a...

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Thank jw6969
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Jw6969, I am very pleased that One&Only Cape Town has become your home whilst visiting our beautiful city. Thank you for your kind comments about my colleagues and for your valuable feedback regarding the resort. We are currently in the process of purchasing new TVs for all our rooms and should have these in place for your next visit....

Cape Town, South Africa
Reviewed 12 February 2016

Two friends and I went to the One and Only Spa as day visitors, as we have many many times before. ( there have been times when we were their only visitors for the day) We paid our fee and went to change. I have never before, over the years of going to this spa, seen so many people, mostly...

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4Thank SA_Girl2014
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear SA_Girl2014, I am sorry that our spa did meet your expectations but am glad to read that you did find comfort elsewhere. Sincerely, Dale Parkington, Resort Manager

Exeter, United Kingdom
Reviewed 9 February 2016

This was the second hotel we stayed in during our visit to South Africa, the other in Hermanus. This hotel was also recommended to us by a friend and we were not disappointed! I am sure there are many cheaper hotels but having travelled from the UK for our first visit to Cape Town we wanted to make sure our...

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Helpful?
Thank mike3232
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Mike3232, Thank you very much for sharing your review following your recent stay at One&Only Cape Town. I will be sure to pass on your kind compliments to the Reuben’s and Isola teams. We look forward to welcoming you back on your next visit to Cape Town. Sincerely, Dale Parkington, Resort Manager

london
Reviewed 9 February 2016 via mobile

We stayed at this hotel for one week with our two adult children. We had island rooms which were extremely well appointed in a modern style and a beautiful bathroom on suite. The lounge was very comfortable with an amazing bar in the middle for drinks. The food was excellent and the staff so friendly and attentive, great location just...

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Helpful?
Thank Sim0ne50
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Sim0ne50, Thank you for taking the time to post your review. We hope to welcome you and your family back to One&Only Cape Town soon. Sincerely, Dale Parkington, Resort Manager

London, United Kingdom
Reviewed 9 February 2016

We have been coming to the One and only since 2011 and it's still a great hotel. One of its greatest attractions, apart from its location, is that although a large city hotel, the staff remember you, welcome you and give the service generally found in a small boutique hotel. I would definitely recommend the island suites which are a...

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Helpful?
Thank 761Anonymous
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear 761Anonymous, I am so glad to read that One&Only Cape Town has become your home when visiting Cape Town. I am especially pleased to read that the warm and personable service you received from my colleagues has made such an impact as I know how much our team strives to create one-of-a-kind experiences for our guests. I can assure...

Durban, South Africa
Reviewed 5 February 2016 via mobile

Stayed at the O&O for 5 nights. Was upgraded to a suite at no cost for 2 nights. Room was great and services above expectation. However on moving back to my original room as the suite was booked we had a problem with a foul smell from the bedding. Long story short was that the head of housekeeping was called...

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Helpful?
Thank Shabir G
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Shabir, Thank you for taking the time to review your recent stay at One&Only Cape Town. I am very sorry that although the service exceeded your expectations, your stay was marred by an unfortunate oversight. We do hope that you will afford us the opportunity to welcome you back to One&Only if you do indeed return to Cape Town....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 

Additional Information about One&Only Cape Town

Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: ₹ 35,595 - ₹ 1,36,345 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Reservation Options:
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa
Hotel Style:
#5 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#14 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from One&Only Cape Town staff and other travellers.
7 questions
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Questions? Get answers from One&Only Cape Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Island room 616 - NO, rooms 6xx had no view, located on the ground level.”
 of 5 bubbles RenataTes, 19 Feb 2017 | Read review
“Corner suite was very good”
 of 5 bubbles sidorenkonikitam2017, 17 Feb 2017 | Read review
“boasts largest rooms in cape town”
 of 5 bubbles Nishi_sp, 16 Feb 2017 | Read review
“Table Mountain view rooms are the best”
 of 5 bubbles 221kennym, 14 Feb 2017 | Read review
“not an island room if you dont take my advise and dont go stay in the main hotel”
 of 5 bubbles 749robertk749, 11 Feb 2017 | Read review
5 of 5