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One&Only Cape Town

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1,472 Reviews from our TripAdvisor Community

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Showing 1,289: English reviews
Aberdeen, United Kingdom
Reviewed 5 April 2016

This is one of the most wonderful hotels I have stayed in. The staff are amazing. We were on own honeymoon and literally everyone made us feel so well looked after especially Craig at reception and Lwando at the bar as well as Diana. The hotel was great and the location is amazing! 5 minute walk down to the waterfront....

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Helpful?
Thank Tracy S
Richard_Lyon5, General Manager at One&Only Cape Town, responded to this review

Dear Tracy, Congratulations on your recent marriage and thank you for celebrating your honeymoon at One&Only Cape Town. I will be sure to thank our colleagues for looking after you, and will highlight them at our monthly colleague appreciation party. We look forward to welcoming you back for an anniversary in the future. With best wishes, Dale Parkington, Resort Manager

Cornelius, North Carolina
Reviewed 3 April 2016 via mobile

I've enjoyed my second stay here after a year away. The staff really tries hard and will go the extra distance to make you feel comfortable. Good wifi, free and no hidden upgrade fees. Very good spa and no fees for daily use of steam room etc. Good rooms and beautiful views Also restaurant is a complement

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Helpful?
1Thank george60898
Richard_Lyon5, General Manager at One&Only Cape Town, responded to this review

Dear George60898, I am so pleased to know that One&Only Cape Town has become your home away from home. I am especially thankful to receive your feedback about our colleagues as I know how much effort the team puts into each and every guest interaction. We have recently invested heavily in providing a new Wi-Fi network throughout the resort and...

Glen Allen, Virginia
Reviewed 3 April 2016

We stayed in a large room with a view of both the waterfront and Table Mountain. It was interesting to see the changing views of Table Mountain each day. The room itself was well appointed and the staff was friendly. We enjoyed walking to the shops and restaurants at the V&A waterfront.

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Helpful?
Thank Aneal K
Richard_Lyon5, General Manager at One&Only Cape Town, responded to this review

Dear Aneal, On behalf of our team at One&Only we wish to thank you for choosing to stay with us and hope that we will have the opportunity to welcome you back in the future. Sincerely, Richard Lyon, General Manager

Ivybridge, United Kingdom
Reviewed 2 April 2016 via mobile

We stayed for 5 nights as part of an extended trip around South Africa for my 50th birthday. We arrived very tired and totally spoiled from spending 24 hours on the Blue Train and what a wonderful surprise. Not sure where to start but the food was fabulous. The Nobu restaurant is amazing. The cocktails, bar food, room service, concierge,...

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Helpful?
Thank Catherine B
Richard_Lyon5, General Manager at One&Only Cape Town, responded to this review

Dear Catherine, Thank you for choosing to stay at One&Only Cape Town in celebration of your 50th birthday. I am delighted to read that you enjoyed every aspect of your stay from the overall service to the restaurants and guestrooms and will be sure to personally thank our team for their part in creating those memorable moments. We look forward...

Berlin, Germany
Reviewed 1 April 2016 via mobile

The hotel, is well located, and has probably the best kids club in CPT, u need to try the full mountain view premier room, the breakfast is good nice service, we tried the food at main Resturant and the meat were great, unfortunately the NOBU is not what we use to from London and Dubai.

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Helpful?
Thank Anas C
Richard_Lyon5, General Manager at One&Only Cape Town, responded to this review

Dear Anas, Thank you for taking the time to share your review. I am delighted to read how much you enjoyed the Resort’s facilities and service from our colleagues. We hope that you would consider staying with us again should your travels bring you back to Cape Town. Warm regards, Richard Lyon, General Manager

Glencoe, Illinois
Reviewed 30 March 2016 via mobile

If anyone tells you this is THE hotel in Cape Town don't believe them. It's lovely but big, impersonal, and can be loud when there's live music outdoors - happy hour etc. The location is prime which is a big plus, but for a beautiful One&Only resort experience, wait until you can try another of their properties.

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Helpful?
Thank glencoewanderer
Dale_Parkington14, Manager at One&Only Cape Town, responded to this review

Dear Onnieshy, Thank you for choosing to stay at One&Only Cape Town and for taking the time to post your review. I am truly sorry that we did not meet your expectations. I would very much welcome the opportunity to discuss your experience in detail in order to better understand how we might improve. Please reach out to me directly...

London, United Kingdom
Reviewed 29 March 2016

The One&Only is sure not to disappoint. The location is perfect- right near V&A Waterfront with loads of bars, restaurants and shops. My room had a view of Table Mountain. It was mesmerizing waking up to this every morning. The infinity pool can only be described as irresistible. The staff are always on hand to take food and drinks orders...

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Helpful?
Thank SarahBailey2014
Dale_Parkington14, Manager at One&Only Cape Town, responded to this review

Dear SarahBailey2014, Thank you for choosing to stay with us and for taking the time to post your review. We will keep the champagne chilled in anticipation of your next visit. Kind regards, Dale Parkington, Resort Manager

Reviewed 28 March 2016 via mobile

Great view, and great interior the beat place to stay in at capetown its very close to the waterfront you can walk to it a few minutes from there super comfortable and it offered us transportation from hotel to water front and vice versa.

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Helpful?
Thank Majd A
Dale_Parkington14, Manager at One&Only Cape Town, responded to this review

Dear Majd, Thank you for sharing your kind comments following your stay at the Resort. We hope to have another opportunity to welcome you back soon. Sincerely, Dale Parkington, Resort Manager

Cape Town Central, South Africa
Reviewed 28 March 2016 via mobile

After having travelled the world and staying I luxury hotels for over 10 years now, it's funny but true that it was in my home where I found one of the best hotels I have ever stayed. One and only will truly live up to your best expectations! Genuine luxury, superb location and views to die for. If you check...

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Helpful?
1Thank BalintRichter
Dale_Parkington14, Manager at One&Only Cape Town, responded to this review

Dear BalintRichter, Thank you very much for your kind review. I am so very happy that One&Only Cape Town has become a hotel that you can be proud of in your home city, thank you for your recommendation. We look forward to spoiling you further on your next visit. Best regards, Dale Parkington, Resort Manager

Birmingham, United Kingdom
Reviewed 27 March 2016

It's an amazing hotel in every way - this is especially impressive due to its size and complexity. You'd think you were the only guests but I imagine there's at least another 1000 guests. The hotel makes you feel special and everyone and everything exceeds expectations. We've stayed twice and on both occasions it's impossible to find fault. We would...

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Helpful?
Thank Rose S
Dale_Parkington14, Manager at One&Only Cape Town, responded to this review

Dear Rose, Thank you for taking the time to share this wonderful review. I am so pleased that One&Only has become your home in Cape Town. I will be sure to pass on your kind comments to my colleagues and thank them for their warm hospitality, in particular Calli at the Fitness Centre for making your stay even more memorable....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Shuttle Bus Service
  • Breakfast Available
Official Description (provided by the hotel)
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 

Additional Information about One&Only Cape Town

Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: ₹ 33,595 - ₹ 1,13,072 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Reservation Options:
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#13 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from One&Only Cape Town staff and other travellers.
7 questions
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Questions? Get answers from One&Only Cape Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mountain View”
 of 5 bubbles ACM83, 18 Mar 2017 | Read review
“The ones by the pool!”
 of 5 bubbles dianeb272, 10 Mar 2017 | Read review
“The island is great if You want the pool, the rooms in the main building are closer to everything in the hotel”
 of 5 bubbles Eric060, 7 Mar 2017 | Read review
“If you're booking an Island Suite, request it further in. Away from the Spa.”
 of 5 bubbles SherwyNP, 2 Mar 2017 | Read review
“Island room 616 - NO, rooms 6xx had no view, located on the ground level.”
 of 5 bubbles RenataTes, 19 Feb 2017 | Read review
5 of 5