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I was made to feel at home right away. Ridwaan, Kylie, and Mohammed were all incredibly friendly and helpful, personable and reliable. My room was clean and comfortable, wifi, cable air conditioner all in working order. Very nice, clean bathroom and nice products in the...More
Thank Weird M
Response from ridwaan, General Manager at Enchanted Guest HouseResponded 11 March 2017
We look forward to your next visit to our beautiful city and would be delighted to host you anytime.
Although the building is beautiful and the rooms are cosy, the service does not come close to either. On my arrival, I could not get in. Being a female on my own at night in a foreign city, I already did not feel safe. After...More
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Response from ridwaan, General Manager at Enchanted Guest HouseResponded 22 February 2017
We do apologise if adequate communication regarding arrival and departure times were not discussed.
Normally our check in time is between 2pm & 6 pm as we do not offer 24 hr service un this regard. We do however by mutual arrangement make...More
"Enchanted" a misleading name to start with, would probably win the prize for WORST GUEST HOUSE in the world.
The management to start with are shockingly arrogant and unprofessional. Would rather spend double elsewhere then make a booking here.More
1 Thank Miktan
Response from ridwaan, General Manager at Enchanted Guest HouseResponded 8 February 2017
Please share what exactly the shocking & horrific issues are you experienced so we can address them.
Also advise of the dates you were staying at Enchanted so we can speak with those persons who were on duty.
Hoping we can resolve this...More
Money was stolen from my safe !! Owner told me that we have the only key which is a lie,, when the money was missing we told the owner ,, but he does not care , and says there is no evedince ,, had the...More
1 Thank Adva C
Response from ridwaan, Owner at Enchanted Guest HouseResponded 4 January 2017
Dear Mr Duek
We tried our best to make you comfortable but unfortunately your expectations were beyond our capabilities.
As for your money you now claim was stolen when you repeatedly assured me you spent it.
The police wasn't even prepared to do any investigation...More
Looks just like their brochure. Rooms clean and neat. Staff very friendly and helpfull. Close to busroute. Nice walkways for those long strole along the beach days. Lovely home cooked breakfast. What I can suggest is to put adaptor plugfittings in the rooms. Most hotels...More
1 Thank Sias7213
Management response:Responded 5 January 2017
Thank you for positive comments and constructive suggestions.
Hope you visit again.