We stayed there again for the weekend. The staff is always friendly, rooms cleans and lots to do in the resort. The close proximity to the entertainment centre also makes it convenient, especially if you are travelling with kids.
Definitely not 5 star. Out-dated rooms.Expensive rate per night with poor standards. Check-in took about 25mins which I understand as it’s very busy. Then we arrive at our floor, corridors smell extremely stale. And the toilet dirty. I understand that the water is brown however…
Stayed at the Cascades in Jan 2019, my 3rd visit, and the hotel has definitely lost its wow factor. Elevators not working, the cutlery and left overs from lunch of other guests was left at the chairs and in the 2 hours that we were there nobody arrived to clean it up. Rooms are…
Just arrived to a 5 star hotel with none of the elevators not working. Just been told to use the stairs. We on the 7th floor. Rooms are dirty. Shocking shocking. Not even ice cream for a milk shake. Very old and run down.
We staeyed for 3 nights to celbrate my husband's birthday.Our check in took over 30minutes because the staff wasnt familiar with the sytstem, they kept apologising evry 10 minutes. Housekeeping was a nightmare, dust everywhere.The housekeeping supervisors were rude and unwilling…
"rooms in first floor have direct access to the pool"
"Corner rooms are larger and have a large balcony."
"Please remember to close your windows tightly. The baboons and monkeys have no shame and will ransack your room in a jiffy!"
"we had good views any floor from 3 to the top"
"Check the room before chekcing in."