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Cascades, Sun City

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US$ 260
US$ 221
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (449)
360
Panoramas (21)
Dining (89)
About
Location
Cleanliness
Service
Value
Tumbling water flowing through a tropical forest gives The Cascades hotel in South Africa its name and firmly positions it as one of the most sought-after Sun City accommodation destinations. Experience the romance of the elegant Cascades hotel as you discover the Big 5 in the Pilanesberg Game Reserve or meander underneath the lush forest canopy. Waiting a stone’s throw away from Johannesburg is luxurious accommodation, sophisticated entertainment and the Gary Player Golf Course
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Property amenities
Pool
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Casino and Gambling
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf Course
Heated pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Tennis Court
Wheelchair Access
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Room features
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Park View
Great View
HOTEL CLASS
Reviews & more
755Reviews
952Photos
31Q+A
100Room tips
Traveller rating
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Popular mentions
We stayed there again for the weekend. The staff is always friendly, rooms cleans and lots to do in the resort. The close proximity to the entertainment centre also makes it convenient, especially if you are travelling with kids.
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Definitely not 5 star. Out-dated rooms.Expensive rate per night with poor standards. Check-in took about 25mins which I understand as it’s very busy. Then we arrive at our floor, corridors smell extremely stale. And the toilet dirty. I understand that the water is brown however
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Stayed at the Cascades in Jan 2019, my 3rd visit, and the hotel has definitely lost its wow factor. Elevators not working, the cutlery and left overs from lunch of other guests was left at the chairs and in the 2 hours that we were there nobody arrived to clean it up. Rooms are
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Response from MikeM9825, Guest Relations Manager at Cascades, Sun City
Responded 1 week ago
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs.
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Just arrived to a 5 star hotel with none of the elevators not working. Just been told to use the stairs. We on the 7th floor. Rooms are dirty. Shocking shocking. Not even ice cream for a milk shake. Very old and run down.
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Response from MikeM9825, Guest Relations Manager at Cascades, Sun City
Responded 1 week ago
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs.
Read more
We staeyed for 3 nights to celbrate my husband's birthday.Our check in took over 30minutes because the staff wasnt familiar with the sytstem, they kept apologising evry 10 minutes. Housekeeping was a nightmare, dust everywhere.The housekeeping supervisors were rude and unwilling
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Response from MikeM9825, Guest Relations Manager at Cascades, Sun City
Responded 1 week ago
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs.
Read more
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play Areas
Carpet that is worn and fraying
Bathroom cabinet with chips in paint
Broken skirting board
Mould in the bathroom
Ceiling that leaks
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12345664
Stay away. It’s that bad
0 votes
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Hello. You need to book on their website suninternational
1 vote
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TripAdvisor won’t let us include email addresses or website links in our answer. Sorry, I can’t post the email address I have for them. Try their website. Look for something that says Sun International and Reservations. Note, We had to call them a few times about our booking prior to arrival. Email wasn’t the best way to communicate with them.
1 vote
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Hi we had a king size bed in the room but email the hotel and ask for a king size bed.
1 vote
Good Day Kindly bring a universal plug as most of our international travelers are using it.
0 votes
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1234567
"rooms in first floor have direct access to the pool"
"Corner rooms are larger and have a large balcony."
"Please remember to close your windows tightly. The baboons and monkeys have no shame and will ransack your room in a jiffy!"
"we had good views any floor from 3 to the top"
"Check the room before chekcing in."
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PRICE RANGE
US$ 196 - US$ 403 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cascades hotel sun citycascades sun cityhotel cascades sun city
LOCATION
South AfricaNorth-West ProvinceSun City
NUMBER OF ROOMS
243
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