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The Palace of the Lost City

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Traveller (2773)
Room & Suite (651)
Dining (278)
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Overview
  • Excellent64%
  • Very good19%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“lost city”(263 reviews)
“crystal court”(73 reviews)
“tusk bar”(55 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,201)
There are newer reviews for The Palace of the Lost City
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1,621 results
Traveller rating
925
338
181
99
78
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925
338
181
99
78
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All reviewslost citycrystal courttusk barthe grillhigh teaoysterssushiover the topsouth africaamazing hotelother hotelsout of this worldbreakfast buffettreated like royaltywave poolwater parkmain restaurant
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451 - 455 of 1,621 reviews
Reviewed 24 October 2016

Myself, my partner and the rest of my family (6 of us in total) stayed at the Palace in late-September for only 2 nights. My parents had visited the Palace a few years before for a conference, and said we had to stay here for...More

Thank lauraroche
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 30 October 2016

Dear lauraroche Thank you so much for taking the time and to write a review. Warm regards

Reviewed 22 October 2016 via mobile

I visited the palace when it just opened in the nineties. It was beautiful then and it's still beautiful now. Make sure you get a pool view and not a garden view. The breakfasts were great. Food at the pool was not as good as...More

Thank Justin L
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 24 October 2016

Dear Justin L Great to see that you had an amazing time at the Palace Hotel. But please don't wait another 20 years before you visit us again!! Kind regards

Reviewed 21 October 2016

Four night stay. Requested a quiet room (twice) and did not get one. Thanks to Vuyo, who arranged a move to a quiet room. Both breakfast and buffet dinner are excellent. Swimming pool is great. Quality of bathroom toiletries not the same as on my...More

1  Thank Ari A
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 24 October 2016

Dear Ari A We appreciate your review of your stay at the hotel. Thank you for taking the time to compliment Sheillah and Vuyo! We have taken note of your comments regarding housekeeping and we will address the matter. We hope to see you soon...More

Reviewed 21 October 2016 via mobile

Hello everyone We stayed in palace on 10-11 October 2016 we really like the hotel and enjoyed it but unfortunately they stoled money from my purse in our room 200$ 300R and our friends next door to us 900$ from their backpack they found out...More

1  Thank Astaraee
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 24 October 2016

Dear Astaraee Thank you for your review of your stay , and are glad to see that you enjoyed your stay. Our security department is investigating the matter, and will most certainly revert back to you , once it has been concluded. Yours sincerely

Reviewed 20 October 2016 via mobile

We came to this poor and old hotel after a great vacation in South Africa. The hotel is so old need immediately renovation. The children beds terrible. For summery it's looks great and beautiful in the pictures but that's all.

2  Thank ArielBenDayan
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 24 October 2016

Dear ArielBenDayan We are sorry to see that you did not enjoy your stay with us at the Palace. Please accept our apologies. The hotel is currently busy with a renovation program, to upgrade our facilities. Kind regards

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Casino and Gambling
Hot Tub
Golf Course
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$ 277 - US$ 518 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 277 - US$ 518 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (2773)
Room & Suite (651)
Dining (278)
Pool & Beach (240)
Amenities (34)
Family and Play Areas (23)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
GemmaStew
7 May 2018|
AnswerShow all 6 answers
Response from sunint | Property representative |
Good Day, Bookings can be made through Sun International reservations department. Regards, Sun Share
0
Votes
Shawn G
6 May 2018|
AnswerShow all 6 answers
Response from sunint | Property representative |
Dear Valued Guest, The restaurants are reserved for Palace Hotel residents only. You will need to make a reservation for yourself and guests. Your guests will still be required to pay entrance. Regards, Sun Share
1
Vote
AJ92011
28 February 2018|
AnswerShow all 6 answers
Response from sunint | Property representative |
Good Day, There are many activities just off the Sun City Resort property. You may follow the below link to view these activities: Sun City Safari Tours Apart from what is view able on line, the facilities around the... More
0
Votes
Room Tips
"Pool Facing rooms has quite a nice view"
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""Rooms on the south side are quieter" "Corner suites are large and sunny" "Higher..."
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"All rooms are splendid. Rooms with view on water world the best"
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"All rooms are fantastic"
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