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See all 6 hotels in Sun City

The Palace of the Lost City

2,073 reviews
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Traveller (2593)
Room & Suite (549)
Dining (257)
Overview
  • Excellent64%
  • Very good19%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“lost city”(253 reviews)
“crystal court”(70 reviews)
“the grill”(64 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,073)Write a Review
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1,527 results
Traveller rating
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Show reviews that mention
All reviewslost citycrystal courtthe grillhigh teaoysterssushiover the topsouth africabreakfast buffet isother hotelsamazing hotelout of this worldwave poolwater parktreated like royaltymain restaurantbit dated
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421 - 425 of 1,527 reviews
Reviewed 28 August 2016 via mobile

Unfortunately the standard of catering at this hotel has not improved and remains well below par for what you pay . Hugely overrated and very poorly managed . The scattering of foreign tourists seem to be impressed by the exotic location and friendly service but...More

Thank huitres
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 30 August 2016

Dear huitres We thank you for your critical review of the High tea. Management will most certainly be looking into the quality and selection of food currently on offer. Yours sincerely

Reviewed 28 August 2016

I have been through many of the reviews and there is a clear trend. Those who come for the first time(generally tourists) love it because, it is, and I cannot deny that, quite spectacular. The breakfast is really great ,leisurely and with great variety and...More

2  Thank 684NigelW
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 30 August 2016

Dear 684NigelW We have taken note of your critical review of the hotel, and will endeavor, to improve on all the points you brought to our attention. Yours Sincerely

Reviewed 27 August 2016 via mobile

I was here for 10 days and loved this hotel. The service was excellent and the hotel was beautifully done. The only downside was the palace pool was closed during our stay and the other pools on the complex were not a patch on the...More

Thank Peteboo1971
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 30 August 2016

Dear Peteboo1971 Thank you for you review of the hotel. We are glad you enjoyed your time with us, despite the pool being closed. We hope you will visit us again soon. Kind regards

Reviewed 26 August 2016 via mobile

Our trip to Suncity proved to be waste of precious time and money.The glorious days of Suncity and its few attractions is long gone and it's now reduced to weekend escape for locals and couples with small children who want a break from their routines....More

1  Thank trikhas
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 30 August 2016

Dear trikhas We are sorry to see that you did not enjoy your time at Sun City and have taken note of your observations. Currently we still on track in opening the revamped Entertainment Centre on 1 November 2016. Kind regards

Reviewed 25 August 2016

From the moment you set foot in the Palace of the Lost City, you step into a world of luxury, fantasy and adventure. The service is world class, with everything you would expect from a world-class facility.

Thank llywellynfulld
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 26 August 2016

Dear Llywellyn Full D Great to see you had wonderful time at the palace hotel! Hope to see you soon again Kind Regards

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18384858687306
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Casino and Gambling
Hot Tub
Golf Course
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$ 295 - US$ 567 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 295 - US$ 567 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (2593)
Room & Suite (549)
Dining (257)
Pool & Beach (226)
Hotel & Grounds (1916)
Bathroom (86)
Family and Play Areas (23)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Ben S
7 January 2018|
AnswerShow all 3 answers
Response from sunint | Property representative |
Dear Guest, There are 6 Junior Suites in total. 3 of these overlook the garden, the remaining three overlook the golf course. You will need to request which view you would like. Regards, Sun Share
1
Vote
Sharon H
28 December 2017|
AnswerShow all 8 answers
Response from sunint | Property representative |
Dear Guest, We do have cats that reside on the resort. They are taken care of by the animal scheme in Sun City. Regards, Sun Share
0
Votes
Dolce F
4 December 2017|
AnswerShow all 5 answers
Response from sunint | Property representative |
Dear Valued Guest, A suite would be your preference. This will depend on the number of adults, children and their ages. you may inquire with reservations on +27 11 780 7800 Regards, Sun Share
0
Votes
Room Tips
"FAR away from the lifts and service doors! Do NOT ask for adjoining room if you can help it!!!"
Read review
"Have to experience the PALACE"
Read review
"Dont go there as a couple"
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"Avoid loud rooms overlooking the courtyard where the bar is located"
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