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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Protea Hotel by Marriott Nelspruit
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 25 hotels in Nelspruit
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Car hire
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Walk-in shower
Safe
Telephone
Iron
Private bathrooms
Minibar
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English
Location
Full view
192Reviews6Q+A39Room tips
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The hotel is on a very quite place, Corporate to say. Staff with their supervisors are very helpful and friendly, Rooms are big and very clean, food is great with variety to choose from, freshly prepared. Service is top notch. The hotel has got a peaceful atmosphere, even though fully booked the service is exceptionally great.
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Date of stay: September 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
JacquelinePienar wrote a review Jul 2020
Pretoria, Gauteng, South Africa5 contributions4 helpful votes
Great and clean, well kept and well managed Hotel. The atmosphere is warm and welcoming. Mr Grabe is the best host I have experienced, on both foreign and domestic travels. Definitely the place in nelspruit.
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Date of stay: July 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Garrick Grabe, General Manager at Protea Hotel by Marriott Nelspruit
Responded 23 Jul 2020
Dear JacquelinePienaar I want to thank you for sharing your most memorable experience with us during your recent stay at the Protea Hotel Nelspruit. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us and look forward to welcoming you and Eleanor back soon. Kind Regards Garrick Grabe General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First i need to say huge compliment to Velly from checkin desk. He value the customer so much. Lovely rooms with nice view. Breakfast was great and thursday night was braai night. Please put some bar fridges in rooms. Thanks
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Many small problems in my room and in the hotel. the bathroom in my room was full of tiny ants. I alerted the reception, the problem repeated itself a day later. very long time until the water in the shower became hot, too long. room decoration is old very narrow swimming pool air condition in room was too strong curtains were not dark enough and did not block outside lights
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Garrick G, General Manager at Protea Hotel by Marriott Nelspruit
Responded 26 Jan 2020
Dear Olapidot1 At the outset, I would like to apologize for all the little things that were not correct throughout your stay with us. It by no means reflects the high level of service we strive for. I have raised the items with the relevant departments who have assured me that action will be taken to rectify the shortcomings. We trust the rest of your trip went well and that you enjoyed vacation. Should your travels bring you back to Nelspruit, we would like to be given an opportunity to improve on your last stay. We look forward to welcoming you again in future. Kind Regards Garrick Grabe General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check-in was smooth and quick. The room was not spacious but acceptable. The bed was comfortable. The room was clean, although on the second day of our stay the room was not cleaned when we came back from our day outing. The matter was attended to but the service standard was not good. Buffet breakfast and dinner was good but service was very slow. The hotel gardens looked good and welcoming. Generally staff was friendly and helpful. Generally the stay was good.
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Date of stay: July 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Friendly staff, nice food, they have to beef up the vegetarian option, the rooms are decent sized, I also liked the free upgraded as a rewards member, check-in and check out process was smooth and efficient,
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Date of stay: November 2019Trip type: Travelled on business
Cleanliness
Service
Room Tip: rooms behind the pool are better with you don't want to waken by the smell of breakfast being...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Had an excellent stay at this hotel. Tastefully furnished, very clean and neat. The rooms are also a decent size. All staff were extremely helpful and friendly- from the front desk to thr restaurant staff. The restaurant service was good as well and the food great, albeit a bit on the expensive side. Overall a fantastic hotel- no complaints whatsoever.
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Date of stay: September 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This one has to win the prize as the worst Potea Hotel I have ever stayed and I will not be going back. As always, no vegetarian even after stipulating in the booking. The salad looked old and tired, so no supper for me with a stoned ginger bear because they had run out of coke - how pathetic is that! Toast and my own Marmite for breakfast and when I asked for a water, they had the cheek to bill me R25 for it over and above the R350 daily allowance I have for food which I ate R0.00 worth on Sunday night and a toasted sandwich on day 2. The room was also tired, with odd left over bits of furniture and the odd 2 double bed deal again. Not to mention that my room was tight above the entrance so shrieking drunk patrons arriving back late at night a day making a racket were a standard edition. The second day saw me looking to use the business center which wasn’t working, surprise surprise. And a toasted cheese sandwich for dinner. Pathetic service, horrible rooms and no food - I am never going back, they suck and it is downhill the whole way.…
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Date of stay: September 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Garrick G, General Manager at Protea Hotel by Marriott Nelspruit
Responded 8 Sep 2019
Dear 99julesm Firstly, please accept my apologies for the stay you experienced. It by no means reflects our high level of service we strive for. My Team and I have sat down and discussed each of the points raised. My Team has assured me that they will rectify the short comings, implement procedures and add more vegetarian options to our offering. I will follow this through. We value your business and would hate for this experience to be your last with us. When in Nelspruit again, please do allow us the opportunity prove to you that our service is not what you experienced. Once again, please accept my humble apologies for this experience. Kind Regards Garrick Grabe General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
A two day business trip brought me to this very welcoming hotel. Friendly front desk staff with efficient check in process. To my surprise I see my name on a board welcoming me - I am impressed. The same when I get into my room - the last time I experienced a personal greeting was in India. My room is clean and my king size bed was more than comfortable, You know you have arrived when you have Derjeerling teas in the complimentary refreshment station -another special touch. Breakfast is delicious and caters for all tastes. Buffet dinner also has a great selection. The decor is up to date with a beautiful touch of Africa. All the while the staff are checking on you to see if you are ok or need anything. Wifi is available but I struggled to connect so resorted to using my own. But a quick walk downstairs would have sorted it out, I am sure. I had no time to lounge by the pool but that water was very inviting on the day that it was 36 degrees. A very comfortable stay with true Mpumalanga hospitality.…
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Date of stay: August 2019Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Business visit to attend a conference. Excellent service. Very clean. We only got to eat breakfast there but it was fresh and of a good quality. They even scheduled an earlier breakfast than normal on our last day. Staff were also helpful
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Date of stay: August 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$78 - $104 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
protea hotel nelspruit
LOCATION
South AfricaMpumalangaNelspruit
NUMBER OF ROOMS
94
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Claim Your Listing Frequently Asked Questions about Protea Hotel by Marriott Nelspruit
What are some of the property amenities at Protea Hotel by Marriott Nelspruit?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Protea Hotel by Marriott Nelspruit?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Protea Hotel by Marriott Nelspruit?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Protea Hotel by Marriott Nelspruit?
Yes, free parking is available to guests.
What are some restaurants close to Protea Hotel by Marriott Nelspruit?
Conveniently located restaurants include Orange Restaurant, Jock & Java, and The Pub.
Are there opportunities to exercise at Protea Hotel by Marriott Nelspruit?
Yes, guests have access to a pool during their stay.
Does Protea Hotel by Marriott Nelspruit have airport transportation?
Yes, Protea Hotel by Marriott Nelspruit offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Protea Hotel by Marriott Nelspruit located near the city centre?
Yes, it is 0.9 km away from the centre of Nelspruit.
Are any cleaning services offered at Protea Hotel by Marriott Nelspruit?
Yes, dry cleaning and laundry service are offered to guests.
Does Protea Hotel by Marriott Nelspruit offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Protea Hotel by Marriott Nelspruit accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.