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Mercure Nelspruit

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Mercure Nelspruit
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231 Reviews from our TripAdvisor Community

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Showing 152: English reviews
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Brasília
Reviewed 2 weeks ago

I like staying at the Mercure Nelspruit, because it is conveniently located across the street to Ilanga shopping mall and need all the places I need to be in Nelspruit. Besides the price is very competitive in relation to other hotels and guest houses in the city.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank marozal
Fort Lauderdale, Florida
Reviewed 16 March 2017 via mobile

We stayed for 3 nights. The reception area is great and the staff were friendly. Plenty of parking right next to rooms- like a motel really. The apartment was large but in need of renovation. There was a kitchen but not enough equipment to cook. For example an oven but no ovenproof dishes. We did prepare salads and use microwave...

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Helpful?
Thank _mary_bownes
Maputo, Mozambique
Reviewed 28 February 2017

I have visited this hotel several times and always hoped that my bad experience was an exception. Unfortunately, I can only note consistency in the poor performance. The property is well located, next door to the attractive Ilanga Mall. It offers safe parking and very large rooms with a kitchen that are very convenient for families or group of friends....

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Helpful?
Thank Marylene S
england
Reviewed 23 February 2017

its cheap big tick its big another tick its old, tired and needs revamping big ticks no wifi in room, hardly any tv channels and none worth watching must have got the cheapest dstv package available pool was lovely only they put us so far away from it we had to take the car there and back, have no idea...

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Helpful?
Thank coe71
Johannesburg, South Africa
Reviewed 15 February 2017 via mobile

service was wonderful, staff were helpful and friendly. rooms were ok, could do with an upgrade on the bathroom and kitchenette. cleaning services can be improved.Breakfast is super expensive!The pool side furniture really need to be cleaned!Overall good for a short stay

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Helpful?
Thank nazrinei
Maputo, Mozambique
Reviewed 4 February 2017

I stayed 1 night before going to Baadplas, the check was fine, security good, the rooms are spacious. I would like to suggest investing in renovating the pool to use at night time. The aircons as always are not good and the location are on the side of the beds. Thank you

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Helpful?
Thank ILM1
Pretoria, South Africa
Reviewed 17 January 2017 via mobile

What a shame as the hotel location is amazing but the actual facilities are disgusting. The reception takes forever to check 1 individual in. The restaurant had 1 unfriendly, unprofessional waiter, he was dismissive to me personally, waited for 20 minutes before he could take the order, when reminded him to take our order he abruptly responded. He refused to...

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Helpful?
Thank Tasha C
Karien76, Front Office Manager at Mercure Nelspruit, responded to this review

Dear Tasha Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Reviewed 16 January 2017 via mobile

I cannot even find a right word about describe my frustration. First photo taken at the restaurant (kitchen door!), so use your imagination about the room but let me help you out with that. I think the last time they washed the carpet was in 2010. You can smell the dust, see some marks on it. Shower was gross (...

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Helpful?
Thank Egemen K
Karien76, Front Office Manager at Mercure Nelspruit, responded to this review

Dear Egeman, Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Matola
Reviewed 11 January 2017

The superior suites at the Nelspruit Mercure are large 2 bedroom units, thus perfect for our family of 4. Plus the dining room and kitchen with fridge and stove makes it ideal for our monthly shopping excursions from Maputo to Neslpruit. The hotel has a great swimming pool and is very centrally located. Some of the bathrooms need attention, but...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Dirk P
Karien76, Front Office Manager at Mercure Nelspruit, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Durban, South Africa
Reviewed 2 January 2017

a nice hotel with a self catering option as it is next door to a large shopping centre very usefull. rooms ,beds and Bathrooms were clean and neat was a pleasant stay with a relaxing day atthe pool and in mall

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Helpful?
Thank kingsrest
Karien76, Rooms Division Manager at Mercure Nelspruit, responded to this review

Dear Sir We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Mercure Nelspruit is situated in the centre of Mpumalanga, 25km away from the Kruger Mpumalanga Intl Airport. It is the ideal location for easy access to the Kruger National Park.104 suites and studios. All suites are fully serviced and equipped witha kitchenette and bathroom with a bath and shower. The hotel invites you to experience the charm of our restaurant and bar. Our tropical gardens, relaxed swimming pool area and guest lounges are the perfect retreat for business and leisure. ... more   less 

Additional Information about Mercure Nelspruit

Address: Cnr N4 & Graniet Street | PO Box 1556, Nelspruit 1200, South Africa
Region: South Africa > Mpumalanga > Nelspruit
Price Range: ₹ 3,563 - ₹ 5,312 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Nelspruit 3*
Number of rooms: 104
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Also Known As:
Mercure Nelspruit Hotel Nelspruit
Nelspruit Hotel
Mercure Nelspruit Africa
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Nelspruit staff and other travellers.
2 questions
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Johannesburg, South Africa

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Questions? Get answers from Mercure Nelspruit staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay at the protea nelspruit and pay the extra. ask for poolside”
coe71, 22 Feb 2017 | Read review
“Get the rooms on the ground floor if you have luggage.”
615harishu, 11 Nov 2016 | Read review
“Request a first floor room, less noise.”
VGV001, 8 Sep 2016 | Read review
“we stayed in 509 and 511 , twin beds perfect for a sport stay”
riaan_cloete, 21 Aug 2016 | Read review
“First floor rooms are preferred by me”
sanjay744, 20 Aug 2016 | Read review
5 of 5