This hotel is by far one of the best in South Africa. I was pleasantly surprised to find a handwritten menu waiting for me as I had requested vegan meals and boy did the chefs aim to please. Johannes the manager was patient especially since we are a large group.
As always a very comfortable room, stylish and modern with open plan bathroom. Smiling and friendly service at reception. Good breakfast options. This was our fourth stay - a very convenient for a stop over in Nelspruit. We will stay again.
We made a booking for bed & breakfast, dinner and a room with twin beds. We paid in advance. The building, rooms, lay-out is excellent. We stayed there once after the hotel had just opened. It still looks as immaculate as it did then. So kuddos for that. Very disappointing however was the reservations department and the dinner. On arrival the receptionist did not know that I requested twin beds. So we had to wait for an hour in the lobby before that was fixed. That evening, when we arrived in the restaurant, we were not on the buffet diners list. We could take a take a seat however, in the meantime the staff would sort things out. Knowing that I had paid the full amount, we used the buffet confidently. We just sat down with our food, when the waiter came to our table and annouced - in the middle of the restaurant, amongst all dinner guests - that according to reception we had not paid for dinner. Obviously a discussion with the waiter followed, since I was sure I had paid. I found that extremely embarassing, with all these people around us. I had to leave my dinner to go to reception to show their confirmation of my booking. Bed, breakfast AND diner. And then apparantly my booking materialised on their computer! Dinner itself was a great dissapointment. Especially the meat. The chicken was bone dry, the steak was cooked to oblivion. The latter very surprising in a country where I thought grilling steaks belongs to people's basic education. I never had a bad steak in South Africa before. The rest of the buffet was very average, although my husband loved the different salads. The next morning breakfast was excellent. That made up for something. Next time we will think twice to book the Chill Pepper Hotel and will no go there for dinner.…
Overall service is good but needs a little bit more attention from the management. The booking process was easy and very fast but on our arrival they gave us the wrong room - but the staff was very helpful and the issue was sorted. The décor is very beautiful and the rooms are comfortable and very functional. the down part of the rooms facing the park is the noise at night (unfortunately some guests from the restaurant were playing music and talking loud at night. The restaurant is nice with a great service. Security is also very good.
Rooms are well laid out. The attention to detail is excellent. Bed extremely comfortable. The staff are friendly and professional. Overall, though we only stayed one night (second time we've stayed), we enjoyed our stay. The only small issue we had was that the shower floor needed a good scrub and the shower head needed to be replaced. Otherwise, the room was clean, beautifully decorated and every amenity available. Will stay there again.
Great location, easily accessible from main road and Riverside mall. The reception staff were friendly & handled our check-in efficiently. The building design is a 'green design' in terms of environmental friendliness. The rooms are stylish and very clean. We will come back with our kids, definitely.
An amazing hotel. Clean and help full staff. Highly recommended. Food was good. Lots of parking and in good area. The beds are very very comfortable. Seperate kids and adult pool. Staff went tye extra mile to prepare me vegetarian meals. Thanks guys.....
I had a short stay at Chilli Pepper but would have easily extended my stay as it was very comfortable. The hotel is beautifully styled. The food was great. The staff were very friendly and professional. Loved it.
We stayed overnight. Clean spacious and well equipped room, with friendly staff. We loved the decor, and would stay again. The food was well prepared and presented. We had Trout Trio to start, and Lamb chops and a savoury platter for mains.The buffet breakfast was very good
Travel agent recommended Chill Pepper and was all full of praise but totally disappointing experience. Establishment is certainly a delightfully different atmosphere as opposed to other hotels. However a lot of improvement is required. Although they maintain they cater for different dietary requirements I didn't experience the same.
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