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Hans Merensky Hotel & Estate

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20 Reviews from our TripAdvisor Community

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Showing 17: English reviews
Reviewed 10 December 2016 via mobile

We last stayed at Hans Merensky about 10 years ago and loved it. We were excited to stay there again on 9 Dec. Unfortunately it really disappointed us. The staff were eager to please but the hotel is just not being managed well and has deteriorated terribly. The pool was filthy and our kids did not want to swim, even...

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1Thank Tonia W
Reviewed 6 July 2016

I have been there in the winter months, and we had an excellent service, and great friendliness. Facilities are great - although I didn't find time to visit the Spa! Rooms are spacious and clean, and many rooms look onto green. There are regular visits from Hippos close to the hotel, on the golf course.

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Thank Norbert P
Durban, South Africa
Reviewed 2 January 2016 via mobile

Has the remnants of once being a world class facility but has been neglected by current management. This must rank as one of the worst hotels I have ever stayed at. The hotel grading is a joke to say the least! The service is poor, staff morale is clearly low. The rooms are dirty and dusty, sheets not clean. There...

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3Thank charlesrembe
Pretoria, South Africa
Reviewed 5 August 2015

I don't know if I was as disappointed in everything that was or rather disappointed in what could have been. The general service at the hotel and pro shop wasn't great at all, but the house we stayed in was beautiful and kept neat and tidy! However, what broke my heart here is seeing the potential. Having played roughly 15...

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2Thank davidhein
Newcastle, Australia
Reviewed 2 November 2014

This so called resort was booked for a group of golfers as part of a package of accommodation and golf courses in South Africa. This is a South African version of Fawlty Towers - we were asked to change rooms upon checkout, cigarette remains on the wash basin area in one room, no hot running water in one room, one...

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4Thank David S
Robertson, South Africa
Reviewed 2 October 2013

The best place where we stayed 2 nights in 2012 - coming back there in 2013 with 3 nights booked, there were very unprofessional people at reception and there were no electricity in the foyer or restaurant area. We ordered beer and it was not cold. There were no food served at the pool and nobody were even apologetic for...

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1Thank louw555
Johannesburg, South Africa
Reviewed 7 January 2013

This was by far the most shocking hotel service and hotel experience we have ever experienced. We were scheduled to stay for 4 nights and left after the first night. The food was awful and the hotel service was unacceptable. We subsequently tried to lodge a complaint after our stay but none of our numerous emails or calls have been...

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10Thank N M
Liverpool, England
Reviewed 15 October 2012

We had stayed in this private house on the estate about two years ago. We liked the house very much and booked again. Unfortunately, we had been double booked and we were given an alternative house which was very similar in standard and wasn't an issue. We were only staying for one night's rest after touring Kruger and before going...

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2Thank bluesy
Johannesburg, South Africa
Reviewed 29 June 2012

Definitely not 4 star at all, lacking: service; provisions; facilities ( especially the hotel rooms) and staff!!

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3Thank AlexanderG844
Bray-on-Thames, United Kingdom
Reviewed 1 April 2012

What a stunning place (when you find it as it's a bit out of the way although that's a bonus really). A golf course where the "Beware of crocs and hippos" signs on the golf course were actually serious. Loads of hippos in the lakes, several crocs, giraffes, warthogs and monkeys etc seen on he course. The hotel was quiet...

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4Thank fotowizz

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
In your room
  • Air Conditioning
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Babysitting

Additional Information about Hans Merensky Hotel & Estate

Address: Club road | Phalaborwa, Kruger National Park 1390, South Africa
Region: South Africa > Kruger National Park
Number of rooms: 89
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Questions & Answers

Questions? Get answers from Hans Merensky Hotel & Estate staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't book at the chalets - even though they are more expensive and apparently "better" than the hotel rooms”
 of 5 bubbles NM594, 6 Jan 2013 | Read review
“Only go for the self catering units”
 of 5 bubbles AlexanderG844, 29 Jun 2012 | Read review
“Try for an updated one with flat screen TV etc”
 of 5 bubbles fotowizz, 1 Apr 2012 | Read review
“Take the lodges, not the hotel rooms...”
 of 5 bubbles Duncantrips, 28 Nov 2011 | Read review
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