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Protea Hotel by Marriott Durban Umhlanga

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Protea Hotel by Marriott Durban Umhlanga
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248 Reviews from our TripAdvisor Community

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Showing 221: English reviews
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Durban, South Africa
Reviewed 1 week ago

My most recent visit to his hotel happily landed me a room in the brand new Tower Block, which was only completed towards the end of last year. The view was surely worth it, looking seaward on the 9th. floor. At night I could still clearly hear the sounds of Chartwell Drive nightlife below, but this is to expected round...

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Helpful?
Thank David H
Johannesburg, South Africa
Reviewed 1 week ago via mobile

We booked online for a room with a small kitchenette and a double bed. When we got to our room it had two single beds, back to reception and they reallocated our room, we had been given a smaller room 601 with a king size bed but NO kitchenette. That in fact was a downgrade. (Without a kitchenette, they should...

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Helpful?
Thank ReesMann
Warwick
Reviewed 1 week ago via mobile

I stayed here one night for business. Everyone was very friendly but the room was just OK. The bed was not comfortable. The couch was in usable. I sat down and it completely sunk to the bottom. The air conditioning was OK. There is parking, a bar and restaurant. There are plenty of restaurants nearby. I had breakfast which was...

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Helpful?
Thank USExpat1nUK
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this review

Dear USExpat1nUK We appreciate your feedback and are delighted that our TEAM offered a friendly service during your stay. We pride ourselves on delivering a memorable hotel experience during your travels, please accept our sincere apology for the discomfort you experienced during your stay, we have shared your feedback with our housekeeping team to ensure this was an isolated issue...

Reviewed 1 week ago via mobile

Durbans humid as hell. If anything should work, it should be the air conditioning. Well mine did not. Complained. Sent someone. Tech said Hel talk to management and come back to me. Waited. Nothing. I call. Hotel decided to bring in a new unit instead of moving me. God the Aircon's are ancient. Wanted to sleep early for a 4am...

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Helpful?
Thank 519taheram
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this review

Dear 519taheram We pride ourselves in delivering a memorable hotel experience during your travels, we unfortunately fell short of our goal during your recent stay. Please accept our sincere apology for the discomfort you experienced during your stay. We have shared your feedback with the team to ensure that this was an isolated issue that is corrected moving forward. Sincerely,...

Reviewed 2 weeks ago

After a disastrous stay in a protea hotel the night before it was nice to arrive in this hotel which has recently been refurbished. Zimtoti, the receptionist, was very friendly and we wanted to check out the rooms before making payment - due to the previous hotel. She showed us to the room and we were happy with what we...

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Helpful?
Thank Wishinguwerehere
ProteaHotelUmhlanga, Guest Relations Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this review

Dear GUEST Thank you for taking the time to share your recent experience at the Protea Hotel Durban Umhlanga with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the maintenance department caught my attention. I am very...

Reviewed 4 weeks ago via mobile

Its 4am and I have a bunch of drunk unruly government employees banging at my door because the umhlanga ridge hotel has double booked room 610. They also have an active card that is allowing access to the room but fortunately I have the door locked. We are scared for our safety. When I called reception they spoke back to...

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Helpful?
1Thank Ziyad K
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this review

Dear Ziyad K Thank you for responding to our email. We will be in contact with you on Friday as requested on your emailed response. Sincerely, SylviaD

Johannesburg, South Africa
Reviewed 20 February 2017

Checked in at about 23:30, the hotel does not offer room service nor are the staff clued up about what was available surrounding the property with regard to dietary requirements. Two cards are required for the room, one to access the room and the other to turn on the electricity, I found this out the difficult way as I was...

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Helpful?
Thank Eusuf274
Johannesburg, South Africa
Reviewed 19 February 2017

The reception area, restaurant and bar section seems to be newly renovated and it provides a fresh feeling when entering the hotel. The rooms however are fairly comfortable but carry none of the image created upon check in. They are big rooms with a kitchenette section shower the styling is old. a definite letdown was the internet connection and the...

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Helpful?
Thank Apostolos V
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this review

Dear Apostolos V I am pleased to hear that you enjoyed our spacious rooms as well as the great location that Protea Hotel by Marriott uMhlanga is on. It appears from your feedback that there were a few challenges during your stay with Internet performance. In today’s modern world, we certainly understand how important Internet performance is to ensuring an...

Haguenau, France
Reviewed 15 February 2017 via mobile

You for sure would expect much more from such an Hotel. Particularly because it is now part of Marriott. In the room 605 no Wifi working, it took about one day for the staff to admit the situation. The room if big, not really clean and really old fashioned, it's definitively needs renovation. Only 2 positif points. Staff was trying...

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Helpful?
Thank Hugues S
ProteaHotelUmhlanga, Guest Relations Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this review

Dear S Hugues Thank you for taking the time to complete the guest survey. We would like to sincerely apologize for the inconvenience caused during your stay. We are glad to hear that you are happy with the new restaurant that we have on the ground floor adjacent to reception. We look forward to welcoming you back to experience the...

Johannesburg, South Africa
Reviewed 14 February 2017

Lovely location, easy access to the beach, lots of restaurants, bars and coffee shops around the hotel and surrounds (max 5 min walk). stayed in the old wing. the room was huge and spacious but a bit tired but we were advised that wing is being closed and redone in April 2017. Also the pool area is not what it...

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Helpful?
Thank Natasha A
ProteaHotelUmhlanga, General Manager at Protea Hotel by Marriott Durban Umhlanga, responded to this review

Dear Natasha A I am pleased to hear that you enjoyed our great location, and were able to explore the restaurant and entertainment areas which are within walking distance from our hotel. Umhlanga beach and the popular Umhlanga pier are also a few meters from the hotel. I will pass on the great commendations to our TEAM, I am glad...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Beachfront
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
This 3-star paradise hotel is your gateway to golden beaches, lush surroundings and the exhilaration of holidaying in an idyllic part of South Africa. If you want stunning views overlooking the KwaZulu-Natal coast, look no further than Protea Hotel Durban Umhlanga. Centrally located in the heart of uMhlanga Rocks, the hotel is 18 km from King Shaka International Airport and conveniently situated minutes from the protected beach and 10 minutes from Durban. The hotel offers friendly service, comfortable accommodations, along with a relaxing rooftop sun deck and plunge pool. Most of the hotel's 250 modern rooms feature breath-taking sea views, and are all elegantly and stylishly furnished. Enjoy a choice between 120 Semi self-catering facilities which include a microwave, fridge, cutlery, crockery and tea/coffee-making facilities. We've expanded in October 2016 with a brand new 15-floor tower! In addition to a new reception area and lobby, the project has added an extra 130 bedrooms for your convenience. The Lighthouse Breakfast Restaurant & Bar is situated on the ground floor, adjacent to the reception hall, and offers delicious breakfasts. The restaurant seats 146 guests and is open from 06:30 to 10:30. The bar is open from 14:00 to 23:00. ... more   less 

Additional Information about Protea Hotel by Marriott Durban Umhlanga

Address: corner Lighthouse & Chartwell Drive | Protea Mall, Umhlanga Rocks 4320, South Africa (Formerly Protea Hotel Durban Umhlanga)
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: ₹ 6,021 - ₹ 12,238 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel by Marriott Durban Umhlanga 3*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hotel Umhlanga
Protea Hotel Umhlanga Rocks
Protea Umhlanga
Hotel Style:
#6 On the Beach Hotel in Umhlanga Rocks
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Durban Umhlanga staff and other travellers.
3 questions
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Questions? Get answers from Protea Hotel by Marriott Durban Umhlanga staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Seafacing rooms probably the best choice. (above the 3rd. floor).”
 of 5 bubbles davidhD9851ZB, 21 Mar 2017 | Read review
“It/s now worth the price even for an overnight stay”
 of 5 bubbles Eusuf274, 19 Feb 2017 | Read review
“Check if the rooms are in the new or old wing”
 of 5 bubbles 346natashaa, 14 Feb 2017 | Read review
“Sea vieew, high up (10th or above)”
 of 5 bubbles Daviduzbek, 14 Feb 2017 | Read review
“Book Bed and Breakfast, the breakfast is really good.”
 of 5 bubbles 798joeyv, 14 Jan 2017 | Read review
5 of 5