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Protea Hotel Durban Umhlanga Ridge

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Protea Hotel Durban Umhlanga Ridge
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281 Reviews from our TripAdvisor Community

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Showing 261: English reviews
Tallahassee, Florida
Level Contributor
113 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 6 days ago NEW

This was a nice overall stay and the hotel is in a great location, but they need to work on a few things. The bed linens were good. There are NO washcloths but we requested them and were told they were coming twice...until we went downstairs to fetch them and were told there were none in the hotel. It was... More 

Helpful?
Thank AuntieAnne22
PHURDurban, General Manager at Protea Hotel Durban Umhlanga Ridge, responded to this review

Dear AuntieAnne22 Thank you for taking the time to let us have feedback with regards to your recent stay. Please accept our sincere apologies for the discomfort caused. The inconvenience which you experienced throughout your stay is most definitely not the standard we strive to achieve. Please be assured that your concerns have been addressed, and that corrective action is... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

I have to concur with some of the reviews. When I have to smell the smoke from another room coming into our room via the air conditioner (non smoking hotel??) then i am not happy. And the air conditioner tripping out all the time due to patrons using the heating option (come on MANAGEMENT: Catch a wake up!) and the... More 

Helpful?
Thank Hugo P
PHURDurban, General Manager at Protea Hotel Durban Umhlanga Ridge, responded to this review

Dear Hugo P Thank you for taking the time to let us have feedback with regards to your recent stay. Please accept our sincere apologies for this discomfort caused. Your feedback certainly does not reflect the high standard that we at Protea Hotel by Marriott Umhlanga Ridge are usually proud to offer. Kindly contact us so we can further discuss... More 

Travellers are raving about these Umhlanga Rocks hotels

Johannesburg, South Africa
Level Contributor
5 reviews
3 hotel reviews
Reviewed 1 week ago

The hotel is well located and close to everything. Rooms have all the required basics a traveler needs. Cleaning needs to be improved around the kettle area. For example the draw in which the tea/coffee is stored was not clean. The buffet is not good so we opted to order from the al carte menu. It had the basic items... More 

Helpful?
Thank es0uthgate
PHURDurban, General Manager at Protea Hotel Durban Umhlanga Ridge, responded to this review

Dear esOuthgate Thank you for taking the time to let us have feedback with regards to your recent stay. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Please accept our sincere apologies for any disappointment you experienced. Your feedback certainly does not reflect the high standard of... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

I stayed on the top (7th) floor of this hotel. My room was a loft apartment with a bedroom and a bathroom upstairs to go with the bathroom, lounge and kitchenette downstairs. The small flatscreen TV in the lounge seemed a bit underwhelming in such a big and spacious hotel room, but no complaints.

Helpful?
Thank Tom M
Johannesburg, South Africa
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

We stayed at the hotel for our honeymoon , we were upgraded to a duplex room , which was breath-taking. The hotel went all out and prepared some champagne for us , with rose petals and some Ferrero Roche chocolate , what a lovely touch. The room was big and spacious the shower upstairs was too small though, so we... More 

Helpful?
Thank keabetswen
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 October 2016 via mobile

I stayed for two nights ,every thing was perfect , lovely staff, next to gateway mall. I can recommend it to anyone who loves own space . Breakfast and dinner buffet was amazing. I will book for my next holiday, Ndaa!

Helpful?
Thank Vha R
Dubai, United Arab Emirates
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 October 2016 via mobile

Protea hotels in South Africa are of ansire value to me. Have been to others and it's always surprising with its difference from a basic hotel. Stayed in those duplex room! It absolutely beautiful. Feels like a whole home to yourself. Just facing a big mall with big supermarkets and variety of shops for everyone. I absolutely loved this hotel... More 

Helpful?
Thank J-W-travellers16
Harare, Mashonaland East, Zimbabwe
Level Contributor
73 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 October 2016

We stayed at Protea Hotel Umhlanga Ridge for one night in the family room. The size of the room was great and the convenience of being able to walk across the road to Gateway Mall was a bonus. The staff were friendly and helpful. Our big issue was the noise from outside, being a Saturday night, which went on into... More 

Helpful?
Thank Ant K
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 October 2016

Easy to access the mall from here, with a Cuban bar opposite. The food in the restaurant buffet is ok, there are further options for food nearby. Rooms are spacious with fast wi-fi access. Staff are very helpful, but don't rely on a wake up call as it doesn't always happen!

Helpful?
1 Thank Dan f
Johannesburg, South Africa
Level Contributor
80 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 10 October 2016

I am a Marriott Gold Elite member, The automatic benefit is a late checkout till 4pm but protea hotels do not honour this benefit, I am also entitled to a free breakfast for two and even this is not offered. They at least gave me an upgrade to a family suite which is fantastic. The hotel is opposite Gateway shopping... More 

Helpful?
Thank Haroun M
PHURDurban, General Manager at Protea Hotel Durban Umhlanga Ridge, responded to this review

Dear Haroun M Thank you for taking the time to let us have feedback with regards to your recent stay. Please accept our sincere apology for you not having been allowed a late check-out. Regarding the free breakfast, Protea Hotels is not a participating brand of this particular benefit, this being the reason you were not afforded this benefit. We... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Protea Hotel Umhlanga Ridge - urban tranquillity set in the hub of the Umhlanga Ridge New Town Centre. Protea Hotel Umhlanga Ridge offers the perfect base from which to explore the many holiday attractions along the Dolphin Coastline of which its rich Zulu heritage and popular game parks are but a few. The contemporary styled 205 bedrooms include 74 semi self-catering units comprising of family rooms and lofts. Protea Hotel Umhlanga Ridge offers a fresh and funky restaurant with outdoor deck, a roof-level swimming pool, bar and gym. Choose from our a la carte menu with an abundance of dishes from quick and easy snacks to the more sophisticated steaks and curries and watch the chefs prepare your meal! What’s a family holiday without fun activities and outings? The hotel is conveniently located opposite the Gateway Theatre of shopping, which boasts cinemas, Ten Pin Bowling, Go-karts, bumper cars and more. So make sure to put your fun hats on for an action packed holiday at Protea Hotel Umhlanga Ridge. We are also a short 15 minutes from King Shaka International Airport and 20 minutes from uShaka Marine World. ... more   less 

Additional Information about Protea Hotel Durban Umhlanga Ridge

Address: 14 Palm Boulevard, Umhlanga Ridge | Umhlanga Ridge, Umhlanga Rocks 4320, South Africa
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: ₹ 7,159 - ₹ 14,796 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Durban Umhlanga Ridge 4*
Number of rooms: 205
Reservation Options:
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Hotel Style:
#8 Business Hotel in Umhlanga Rocks
#8 Luxury Hotel in Umhlanga Rocks
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Durban Umhlanga Ridge staff and other travellers.
3 questions
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Boston, Massachusetts
10 months ago

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Questions? Get answers from Protea Hotel Durban Umhlanga Ridge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher up and on the other side of the club or restaurant in the center”
 of 5 bubbles es0uthgate, 23 Nov 2016 | Read review
“They have duplex rooms which are amazing.”
 of 5 bubbles keabetswen, 21 Nov 2016 | Read review
“Rooms quieter away from the road”
 of 5 bubbles danfX3758OD, 10 Oct 2016 | Read review
“the higher the better as it is in a mall and a great view”
 of 5 bubbles houzmatesh, 1 Aug 2016 | Read review
“To pick a good room, go to another hotel!”
 of 5 bubbles 831carlh, 23 Jul 2016 | Read review
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