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Premier Hotel The Richards

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Premier Hotel The Richards
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110 Reviews from our TripAdvisor Community

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Showing 110: English reviews
Cape Town Central, South Africa
Reviewed 1 week ago

For a 4 star hotel we expected more. No bar fridge in the room. Small window not letting sufficient daylight enter. Room small in size. Shower not comfortable either. We enjoyed the sleep on the bed. We expected more

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Helpful?
Thank E5986OG
Paige C, Owner at Premier Hotel The Richards, responded to this review

Dear Esteemed Guests - E5986OG , Good day to you and your wonderful Family , and we hope that you are very well. Many thanks for your constructive and honest feedback, it is truly appreciated. I would like to apologize for the inconvenience caused regarding your dissatisfaction of your room type. All of our executive rooms do have mini bar...

Pretoria, South Africa
Reviewed 2 weeks ago

I enjoyed my stay. The hotel is well run and meals were good. The spa was very good. I would like to suggest that the Reception gets Visitors Guide handouts from Richards Bay Tourism. I visited Richards Bay more than twenty years ago and could not have found all interesting places without Visitors Guide. Meerensee where the hotel is situated...

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Helpful?
Thank einov2016
Paige C, Guest Relations Manager at Premier Hotel The Richards, responded to this review

Dear Esteemed Guest - einov2016, Good day to you, and we hope that you are very well. We would like to thank you for your very kind words, it is truly appreciated. We are thrilled that you enjoyed your time with us. Once again, many thanks for your positive feedback, and looking forward to your next visit to Richards Bay,...

Johannesburg, South Africa
Reviewed 2 weeks ago

The hotel overall is very nice but some clean-up of the leaves and birds nests by the windows should be done. The pool looked murky and i opted out of swimming. The rooms look a bit dated and "lived in". Maybe some upgrades to fittings and fixtures i.e tile grout, re-silicone the showers. The shower head to ceiling is very...

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Helpful?
Thank 8kiratl
Paige C, Guest Relations Manager at Premier Hotel The Richards, responded to this review

Dear Valued Guest - 8kirati, I am writing further to the receipt of your review. At the outset I must apologize for the breakdown in service levels experienced and assure you this is not the standard we are justifiably proud of. I thank you for bringing to my attention the various points regarding the pool and the rooms. These have...

Reviewed 2 weeks ago

I was not impressed with this hotel. Although the room was comfortable the bathroom was a put off. There was a strong gas/damp odour which was unbearable. There were not enough variety of food. I do not eat beef or pork and was disadvantaged. I had to ask three times for my drink. Check in and check out was smooth...

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Helpful?
Thank Rajendran G
Paige C, Guest Relations Manager at Premier Hotel The Richards, responded to this review

Dear Valued Guest - Ranjendran G, I am writing further to the receipt of your review. At the outset I must apologize for the breakdown in service levels experienced and assure you this is not the standard we are justifiably proud of. I thank you for bringing to my attention the various points. These have all been noted and I...

Newcastle, South Africa
Reviewed 3 weeks ago

I like professionalism from the entire staff, I would also like to thank Chefs of the Richards Premier Hotel the food was great especially the dinner and breakfast. If possible maybe can we have proper iron not the ones that are currently being used.

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Helpful?
Thank manqoban670
Paige C, Guest Relations Manager at Premier Hotel The Richards, responded to this review

Dear Valued Guest - Manqoban670, Thank you very much for your positive review and your wonderful words. I will ensure to advise my staff during our next meeting on their great achievement. Untill your next visit to Richards bay, keep well and see you soon. Kind Regards Jaco Steyn General Manager

Newcastle
Reviewed 3 weeks ago

Satisfactory, just have to fix your irons, nearly ruined my outfit. thank you. and please install lights in your pool. was really happy with the community of the hotel, they were very welcoming. the involving of the spa was top notch, loved the gym, just needs a weight bar.

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Helpful?
Thank mfundon2016
Paige C, Guest Relations Manager at Premier Hotel The Richards, responded to this review

Dear Valued Guest - mfundon2016, Thank you very much for your positive review and your wonderful words. I will ensure to advise my staff during our next meeting on their great achievement. Thank you for you comments, I will put forward to the relevant department in charge. Untill your next visit to Richards bay, keep well and see you soon....

Durban, South Africa
Reviewed 3 weeks ago

I enjoyed my overnight stay. Staff was very accommodating and helpful - my colleague was having trouble with his check in voucher and Thembi was so helpful! The General Manager is also very friendly and welcoming! Would definitely come back here again :)

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Helpful?
Thank Pumzas2016
Paige C, Guest Relations Manager at Premier Hotel The Richards, responded to this review

Dear Esteemed Guest - Pumzas2016, Good day to you, and we hope that you are very well. We would like to thank you for your very kind words, it is truly appreciated. We are thrilled that you enjoyed your time with us. Once again, many thanks for your positive feedback, and looking forward to your next visit to Richards Bay,...

Eastern Cape, South Africa
Reviewed 4 weeks ago

The staff at the hotel are very friendly and the overall service was also good. The quality of the food and the variety at breakfast was quite impressive. Perhaps improvement can be made in the dessert varieties that you provide as the options were quite limited.

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Helpful?
Thank pumza2016
Paige C, Guest Relations Manager at Premier Hotel The Richards, responded to this review

Dear Valued Guest, Thank you very much for your positive review and your wonderful words. I will ensure to advise my staff during our next meeting on their great achievement. Untill your next visit to Richards bay, keep well and see you soon. Kind Regards Jaco Steyn General Manager

Reviewed 4 weeks ago via mobile

I had a great stay here. The staff is friendly, and I really like how the GM makes a point of personally going around greeting guests and finding out how their stay is. I was really comfortable staying here. Although I didn't get to use the gym, I really like that it is there in house, I will definitely find...

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Helpful?
Thank Kea M
Paige C, Guest Relations Manager at Premier Hotel The Richards, responded to this review

Dear Esteemed Guest -Kea M, Good day to you, and we hope that you are very well. We would like to thank you for your very kind words, it is truly appreciated. We are thrilled that you enjoyed your time with us. We hope that your next visit you get the chance to use our gym facilities. Once again, many...

Durban, South Africa
Reviewed 2 November 2016

The overall service was good but i must comment the bed we had was not comfortable at all. The people were nice and friendly and attended to all our questions, the area was peaceful. Their menu does need an update and more variety.

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Helpful?
Thank pamelan204900
Paige C, Guest Relations Manager at Premier Hotel The Richards, responded to this review

Dear Valued Guest - Pamelan204900, Thank you very much for your positive review and your wonderful words. I will ensure to advise my staff during our next meeting on their great achievement. Thank you for your feedback regarding our menu options, I will have a word with our chef. Until your next visit to Richards bay, keep well and see...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Premier Hotel The Richards is a true landmark of the Zulu land area and is situated just 90 minutes North of Durban. One of the longest established hotels in Richards Bay, the Premier Hotel The Richards is well renowned for its warm and welcoming atmosphere. The ideal destination for both business and leisure travelers, Richards Bay offers business guests a convenient location close enough to the CBD, yet far enough away from the city pressures to make business a pleasure. Leisure travelers are spoilt for choice: from the un-spoilt beaches, sub tropical climate and coastal conservation areas to the game reserves in areas like Hluhhluwe, Richards Bay Country Club and the Deep Sea Harbour. ... more   less 

Additional Information about Premier Hotel The Richards

Address: 3 Hibberd Drive | Meerensee, Richards Bay 3901, South Africa
Region: South Africa > KwaZulu-Natal > Richards Bay
Price Range: ₹ 4,087 - ₹ 6,811 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Premier Hotel The Richards 4*
Number of rooms: 135
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Premier Hotel The Richards staff and other travellers.
1 question
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Questions? Get answers from Premier Hotel The Richards staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all room are not bad”
 of 5 bubbles bonganid640, 30 Aug 2016 | Read review
“Avoid if you value your privacy - it's not the rooms, it's the staff”
 of 5 bubbles ChrissieBGrahamstown, 17 May 2016 | Read review
“Not sure which rooms are good, if any but room 159 not good.”
 of 5 bubbles 917mandyr, 5 Oct 2015 | Read review
“Choose a different hotel”
 of 5 bubbles Sue2364, 1 Sep 2015 | Read review
“Ask for a room facing the garden instead of the car park”
 of 5 bubbles Bredenoord, 31 Aug 2015 | Read review
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