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Imperial Hotel

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64 Reviews from our TripAdvisor Community

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There are newer reviews for Imperial Hotel
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Showing 56: English reviews
A TripAdvisor Member
Reviewed 16 September 2015 via mobile

A group of us recently stayed at the Protea Imperial Hotel on business. I can only say that we will never visit the hotel again. Restaurant service was poor, the availability of basic drinks left much to be desired and ordering food from the a la carte menu was a challenge to say the least. Some dishes offered were not... More 

Helpful?
2 Thank A TripAdvisor Member
PH_Imperial2015, General Manager at Imperial Hotel, responded to this review

Dear GUEST, Thank you for taking the rate our hotel. It is rather disappointing to hear that you experienced bad service as this has been a focus area of ours and we have been receiving positive feedback. I have addressed all your concerns with my management team and we have implemented a remedial plan of action to ensure that this... More 

Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 September 2015

I find the rooms in this hotel comfortable and generally clean. The corridors look grubby and may put you off but the rooms are OK. Breakfast is prepared to a corporate menu but little effort is made to keep food moist, fresh looking etc. Had to ask for marmalade which was produced almost frozen from somewhere.

Helpful?
Thank Masiyapoyi
PH_Imperial2015, General Manager at Imperial Hotel, responded to this review

Dear Alexmarufu, Thank you for your feedback regarding your stay at our hotel. Please accept our apologies regarding your food and beverage experience and our gratitude for your feedback regarding our rooms. We strive to please all our GUESTS and your feedback has assisted us in ensuring that our next GUESTS experience is even more positive. Kind Regards, More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 August 2015 via mobile

The hotel is very neat and tidy. The staff, who are always polite and friendly, are always willing to assist you in any way possible. The highlight of the training was certainly the scrumptious meals we were provided with. Great hotel indeed!

Helpful?
Thank Seleisha N
PH_Imperial2015, Manager at Imperial Hotel, responded to this review

Dear Seleisha N, Thank you for taking the time to tell us about your experience at the hotel. It is always rewarding when our GUESTS appreciate the facilities we offer at the hotel, as its an absolute gem in the city. We look forward to welcoming you back in the near future. Kind Regards, More 

Teddington, United Kingdom
Level Contributor
3 reviews
Reviewed 4 August 2015

My son was playing rugby in Pietermaritzburg and so we decided to travel down and support him. I booked through venere.com (I knew another family staying at the same hotel) and paid online. On arrival I was asked to pay for the room and asked them to check their records as I had paid when booking on line. I was... More 

Helpful?
Thank BooBrown758
PH_Imperial2015, Manager at Imperial Hotel, responded to this review

Dear BooBrown, Thank you for bringing the various points to our attention. As a valued GUEST we valued your feedback. I would like to take this opportunity to apologise as this is not the service levels we are justifiably proud of. Arrangements have been made for the reimbursement of your payment. We look forward to welcoming you back in the... More 

Travellers are raving about these Pietermaritzburg hotels

Kroonstad, South Africa
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 May 2015

what a unexpected, but lovely surprise in the heart of the CBD. The old grandeur and character is beautifully kept. The staff were very helpful and friendly and the service was good. The spacious rooms were clean and the beds very comfortable.The food/buffet was not great and can improve. Because of its ambiance and character, this hotel has the ability... More 

Helpful?
Thank Luzette W
PHImperial2014, General Manager at Imperial Hotel, responded to this review

Dear Luzette W, Thank you for taking the time to share your experience at our hotel. It’s always rewarding when our GUESTS appreciate the classic beauty of this historical gem. We pride ourselves on exceeding expectations and value feedback from our CLIENTS. We look forward to welcoming you back in the near future. Kind Regards More 

South Africa
Level Contributor
8 reviews
3 hotel reviews
Reviewed 23 May 2015 via mobile

Stayed in a suite on - route to holiday in tye Cape. This hotel has amazing character, the staff are friendly and helpful, the suite extremely comfortable with everything you need and the buffet served for dinner and breakfast had something for everyone. Great value for money. Will definately visit again.

Helpful?
Thank Jacques J
PHImperial2014, General Manager at Imperial Hotel, responded to this review

Dear Jacques J Thank you for taking the time to review our beautiful hotel. We pride ourselves in GUEST satisfaction and it’s extremely rewarding when our hard work goes noticed. We look forward to having you stay with us again in the near future. Kind Regards More 

Nelspruit, South Africa
Level Contributor
115 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 23 January 2015 via mobile

I visited the hotel on a business trip. In the heart of the CBD. Quite noisy in some rooms. Food were average. Not great. Can improve. Wines overpriced but so is wines everywhere in Natal. The single room is just to small for the price you pay. Buffet is dull rather order from set menu.

Helpful?
Thank Koen K
PHImperial2014, Manager at Imperial Hotel, responded to this review

Dear K Koen Thank you for taking the time to post a review on TripAdvisor about your recent stay at the Protea Hotel Imperial. At the outset I must apologize for the breakdown in service levels experienced and assure you this is not the standard we are justifiably proud of. I thank you for bringing to my attention the various... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 January 2015 via mobile

My last month at the hotel went very fast. The new chef Andrew is super great! Him, like Terry and Gareth are made great effort to make my stay comfortable. The hotel reception staff was also very very good to me. Most people at the hotel went out of their way to meet my needs and requests. Even though the... More 

Helpful?
Thank Josloddy
PHImperial2014, Manager at Imperial Hotel, responded to this review

Dear Josiah, I would like to take this opportunity to thank you for your constructive feedback. It was an absolute pleasure meeting you and you will definitely be missed. Our management team is on the up and up and we look forward to your feedback after your next visit. Kind Regards, Teri Heugh Executive Assistant Manager More 

Cape Town Central, South Africa
Level Contributor
104 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 December 2014

Our return visit to the Protea Imperial was made with some trepidation, after a disappointing service experience , earlier this year. It soon became clear, however, that new management has already made its mark...staff at reception and in the dining room were warm and efficient , bedroom and bathroom maintenance requests were promptly attended to ; and the range of... More 

Helpful?
Thank Bill434
PHImperial2014, Manager at Imperial Hotel, responded to this review

Dear Bill434 I would like to take this opportunity to thank you for your positive feedback. It is always rewarding when hard work goes noticed. We look forward to welcoming you back on your next visit. Kind Regards, Teri Heugh Executive Assistant Manager More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 November 2014 via mobile

I can see the difference since the arrival of the new management . Teri, Gareth and Robert are really sincere and working hard. They are customer friendly and committed to making a difference. I'm sure over time things will get better. Most of the staff don't seem to understand the concept of a good service. This undermines the good work... More 

Helpful?
Thank Josloddy
PHImperial2014, General Manager at Imperial Hotel, responded to this review

Dear Josloddy, Thank you for your most valuable feedback. Kindly let is know when you are next in town as we would like to invite you to experience the new changes. We have had some positive feedback over the past few months. Kind Regards, More 

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Internet
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Meeting Rooms
  • Free Parking
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Pietermaritzburg, Imperial Hotel is filled with charm and classic elegance. The Prince Imperial of France, Napoléon Eugène Louis Jean Joseph Bonaparte, only son of the Emperor Napoleon III and the Empress Eugénie, graced this hotel with his presence in April 1879 and it was duly renamed in his honour. Built in 1878, it is an absolutely gem in the 'City of Choice'- Pietermaritzburg, which is also the capital of KwaZulu Natal. Within walking distance to the Provincial Parliament, Government head offices and the Natal Railway Museum, the hotel is ideal for both corporate and leisure travellers. The hotel is 103 km away from the Durban International Airport and 8 km from Pietermaritzburg Airport. Imperial Hotel, with its historical ambience and tranquil flare, offers 70 air-conditioned and en-suite bathrooms with a choice of a single or double-bedded room and family suites. For the convenience of our guests each room has in-room facilities that include a satellite TV, telephone and tea/coffee facilities. Secure parking is available on the premises at no additional fee. 8 state-of-the-art conference venues are available, seating up to 300 delegates, fully equipped with all the necessary equipment including broadband wireless internet access in the Courtyard and foyer areas. The Garden Room restaurant is open from 06h30 to 22h30 serving mouth-watering buffet breakfast, lunch and dinner. Relax with friends or meet the locals at the Woodhouse Bar which is open from 11h00 to 23h00. Pietermaritzburg is not only a historic area but there are numerous exhilarating events that take place in this area. The city gives start to the Duzi canoeing event, the Comrades Marathon, Midmar Mile Swimming competition and the Amashovashova Cycling Race. In winter, guests can witness snow in the midland areas such as Bulwer, Underberg and Drakensberg. For some Kasi (South African townships) flavour, guests can visit Madlula's Place. ... more   less 

Additional Information about Imperial Hotel

Address: 224 Jabu Ndlovu Street, Pietermaritzburg 3201, South Africa (Formerly Protea Hotel Imperial)
Region: South Africa > KwaZulu-Natal > Pietermaritzburg
Price Range: ₹ 3,701 - ₹ 6,375 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Hotel 3*
Number of rooms: 70
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Hotel staff and other travellers.
1 question
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just very comfortable”
 of 5 bubbles , 25 Jul 2016 | Read review
“Ask for a room on the opposite end of Jabu Ndlovu. Can get a bit noisy.”
 of 5 bubbles Shaekie, 28 Oct 2015 | Read review
“If you get a room on the first floor facing the lobby area....you must just be able to access the free wifi from the lobby.”
 of 5 bubbles Masiyapoyi, 7 Sep 2015 | Read review
“first floor”
 of 5 bubbles luzettew2014, 26 May 2015 | Read review
“For a peaceful night, insist on an inside room , away from the traffic noise on Jabu Ndlovu Street.”
 of 5 bubbles Bill434, 2 Dec 2014 | Read review
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